Extended Stay America Hotel Los Angeles - Long Beach Airport
4105 E Willow St, Long Beach, CA 90815, USAAbout
Location :
Added by Jopie, at 28 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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22 December 2017
Breakfast is just some oat milk and oatbar. No way to get some drinking water.
Rooms are not properly serviced, there is an oven and a cooktop and we can also get some cooking utensils. Long beach domestic airport is nearby. Gas station nearby. Snails are even faster than the wifi here.response / report this review -
06 December 2017
Typically I have great experiences at Extended Stay America hotels. So when you read this review, note that this if for this location only:
The shower pipes produced an extremely loud noise whenever the shower was being used. We had a short stay so decided to wait to mention this when we checked out. Upon doing so, we could not find any employees at the front desk. Calling the front desk produced no response. We then called the 'after hours' phone line and there we were also unable to reach anyone.
I put this in a review on Extended Stay America's website and one of their associate contacted me directly (they sent me a coupon for a free night). So I will say that when problems are noted, they definitely take action to make sure they keep your business.response / report this review -
26 November 2017
The room I was in was terrible. The carpet was ridiculously dirty. The bathtub had water stains and was filthy. The room had an odor that smelled like UNTIDINESS. On top of all that NEVER did housekeeping come by to check to clean the rooms. We had to call everyday for toiletries and towels. We were told that they clean the rooms ONCE A WEEK! wth!. Anyhow that was my experience and I would NEVER GO BACK! Good thing we came with our babysitter/helper Britney Lauti Suesue😜😜😚😚😚
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25 November 2017
Room is supposed to come with basics, cups, plates, bowls, silverware, dishclothes, however they seem to be out of everything. Having to go back over multiple days to get everything. The longer the stay, the worse this place becomes. Ran out of coffee during breakfast hours and was told it will be 20 to 30 minutes before some would be ready. Room was cleaned today, no wash cloths left in room, no fitted sheets on the bed, the sheet that is on the bed is extremely wrinkled like it came off of someone else's bed.
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25 October 2017
Very simple hotel, you get the minimum. Does the job. The free breakfast is help yourself to coffee/tea and a muffin early in the morning. Air con works! Beds are comfortable! You have a to go down stairs and ask at the desk for pots/plates/cups/bowls/forks and knives and also got to ask for new towels and toilet roll if needed as they don't get topped up/ changed. There wasn't a hair dryer in the bathroom so bring your own! The windows don't open all the way, but again aircon worked so it wasn't a problem. WiFi is Ok, slow at times but it's free. Shower is quite good, had two pressure options!5 min drive away from airport but 25/30 to the beach depending on traffic! Too far to walk. Hope this helps. (Stayed for a week)
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25 October 2017
Nice place. Affordable, and thr staff was friendly. The rooms were comfortable and spacious.
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20 October 2017
This location was adequate for the two nights we were there. The room had two double beds (not queens) so we were a little squeezed. The staff was functional but not very detail oriented. I went down to get a couple of towels and saw a sign about parking permits. Apparently, they were supposed to offer them when we checked in but it somehow slipped through the cracks. The second day we were there, I noticed magnetic signs for rooms with pets. We had our dog with us, which the front desk clerk verified was listed, but they never offered us the sign and we had the dog on a least with us during check-in. You will need to watch what is going on to make sure that you get everything you should.
One of the policies the hotel has is that guests must take their own trash to the trash room located on each floor. There was also a problem with homeless people sleeping on the picnic benches at night and I interrupted an amorous couple behind a building on the back lawn while using the designated dog area. Be careful and aware if going out at night in this location.response / report this review -
22 August 2017
It was terrible! I stayed twice before and it was okay for 1 night. But this time I went in the room with my puppy and in 2 minutes she was covered with fleas and so were my ankles. We moved to another room. It was better. But I had to cancel our plans because I had to get the pup treated for fleas which cost more than the pet fee. So Ironic. I won't be back. Third strike.
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01 August 2017
This is ridiculous I used to stay here years ago with my company and now this place doesn't even have a single thing in the kitchenette to cook with you have to ask for even paper towels all the way down to one fork.
I've never been treated like this before and any sort of hotel out of the thousands I've stayed at traveling around the country with my company.
By far this is the most disappointing stay I've ever had at Extended Stay America all the way from cleanliness is way down two light fixtures and room are not up to par.
I've stayed here several times in the past 6 years in this place has went from a 10 to about a two.
Very disappointed in what I paid for and did not get. The list could go on and many pictures could be added I shouldn't have to take the time out of my relaxing night of a hard day of work to do the work of a manager of this hotel.response / report this review -
02 June 2017
Convenient, easy to get in and out of, very friendly staff, clean room.
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28 April 2017
One of the few dog friendly hotels in Long Beach. Clean but very basic. Close to airport and the 405 but not too noisy.
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13 March 2017
It's extended stay. I appreciate the staffs professional and humble attitude. I've been here 3 weeks now and have enjoyed my stay. It's also fairly close to many different stores and not far from the beach. I love it here.
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14 February 2017
I absolutely love it here. I don't know what the other complaints are about. The staff here is great!. These rooms are basic set ups for the long stay working person. I haven't seen any bugs or vermin and the room is cleaned as expected. I only hear people on the weekend..nothing disturbing ..it's reasonable in price. ESA is doing a great jobkudos
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04 February 2017
Very noisy. I work 3 12 hour shifts as a nurse and stay during work days then return home. On check in, I was given a card of rules. One rule said quiet time was 10pm to 8 am which was perfect. However, a large party of men reserved most of the rooms on my floor and partied well into the night propping doors open to share music and very loud yelling. I called the front desk and was told the Mgr would head right up. 30 min later still the same noise level. I called again and was told he "called" and told them to keep it down (how did he know what room to call?) He then said he came up but when asked why he said he called, replied "that's what I meant, I called" another 30 minutes, no relief (well past midnight now) I called again and nobody would answer. I let it ring 40 times and a woman came on so I repeatedly story. She told me I should probably just call the police. I was willing to overlook the obvious neglect of the hotel to have a full kitchen but sleep is more important so I will not be staying here ever again. Disrespectful and discourse ousted staff, questionable security, no thanks
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