Great staff, from the breakfast staff to the front desk. Chef Roscoe made an amazing omelette! Rooms were a little stuffy but not too bad.
Reasonable prices. Super quick and easy check in. Hotel offers complimentary non alcoholic and alcoholic beverages along with light snacks EVERY evening for 2 hours. Bar conveniently located near restaurant so if you want to have dinner, tgey will bring your free drinks to your table.
Facility was generally clean, but the fitness center did not have any wipes to wipe down the machines. Ick. Nice outdoor pool area but we did not swim.
I had a corner room which was amazing! Great views on the 8th floor. The bed was very comfortable and it was very cozy. The separate room was great. Breakfast was amazing especially the courtesy of the omelette bar attendant!
Amazing front desk staff and great food! Where they lack however is in their housekeeping and management. Their house keeping often missed my room entirely and none of them speak English. If you want to talk to the house keeping you need one of their translators present. Their evening supervisor will tell you one thing and as you turn the corner he'll gossip to the other receptions while you're still in earshot of him.
Wow, this hotel is top notch! Caroline keeps the restaurants service personal hopping and the rest are top notch.
Everyone talks about the happy hour, which is the best part. Lori and Gigi keep the happy hour going with great atmosphere and a fun attitude! Roscoe keeps the breakfast fun and professional. A top notch professional hotel.
The rooms were amazing. Very good view from our suit. The breakfast was good too, just get your eggs made to order. Would love to stay here again
I can not say anything but amazing things about this hotel and ALL of the staff that worked through hurricane Irma to provide us the best possible accommodations. Not only was everyone very friendly and professional they provided breakfast, lunch and dinner for free with a smile on their faces! Even when the lobby started leaking they did everything they could to make sure everyone was safe and well cared for. From the front desk staff to the managers and food staff not once did I hear a complaint or get an attitude I'm so impressed with the amazing customer service and managers who were on top of everything during a sold out storm! It could have been a complete disaster but it was far from that and I'm so grateful!
Just HORRIBLE Everything about the stay was no good. First off, A/C in my room did not work properly. Room was so hot. Entire corner of the room was soaked in water. The carpet was so wet and smelled horrible. Got up in the morning to have breakfast downstairs and found mold on my danish halfway through eating it. All this and the front desk manager only wants to offer me 25% off my night's stay. She was also rude and seemed that she wanted me to keep quiet about the mold. How about removing the food to make sure no one else eats it???? Just completely disgusting. Next up, after the mold incident I return to my room, only to find a rude housekeeper. She was upset that I was in my room and asked me "are you getting out?" Meanwhile, we are still an hour away from checkout. She proceeds to give me dirty looks after I tell her not yet and calls her supervisor to complain about me being in my room that I just paid to stay in. Also, watched her not even change the sheets (that my 3 year old soiled last night). Just pulled the comforter over and tried to make it look nice. Front desk again does not care to make any of this right. Rude and disgusting! Definitely will never stay at this hotel or probably never any other Hilton after this experience. So glad I only stayed one night and didn't have to deal with more than that. DON'T STAY HERE!!!!!!!!!!!!!
Overall the property is nice, however it is dated. The location is ideal; it took us less than 5 minutes from the airport to arrive at the hotel. The staff was very friendly and professional. The beach is located a few miles from hotel. The room were well maintained, clean and nice. We enjoyed the room suite layout with separate sleeping area, kitchenette and sitting area. We also enjoyed the daily manager's happy hour. The breakfast was great; the food options ranged from made to order omelette to fruit to Belgian wafflesa great selection at no cost! The meeting rooms for our family reunion was small. The pool area was open but it appeared that it was still under renovation. The couches in the lobby were comfortable but some had a faint smell. Overall the property was nice, but the facility was dated however it well maintained and the staff was awesome.
I always loved the Embassy Suites. It's my favorite Hilton brand Hotel. Really great hot cooked-to-order breakfast in the morning plus overflowing Buffet. Embassy Suites has great ambience. And don't forget the manager's reception upon arrival 4 to 6 p.m. free drinks free hors d'oeuvres - how can you beat that?
I'm giving this hotel 5 stars due to it being one of th best hotels I have stayed in. The service was top notch with the staff being super friendly and ready to answer any of your questions. The rooms were spacious and well kept. I was lucky enough to get a corner suite on the top floor.
The free breakfast and evening happy hour (complimentary) were an added bonus. I definitely plan to stay there again whenever I come back to town.
Wow, this hotel is top notch! Christine works at the front desk and takes care of everything. She is a pure professional and is sometimes confused for royalty by certain guests!
Everyone talks about the happy hour, which is the best part. Lori and Gigi keep the happy hour going with great atmosphere and a fun attitude! Roscoe keeps the breakfast fun and professional. A top notch professional hotel.
Horrible management!! Dirty!! I found a fingernail and blood stains on my sheets. Breakfast is cold and I ended up going out for breakfast. Definitely not worth the price!!