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Added by Jopie, at 19 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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20 December 2017
Great hotel by the Hilton group with many upstandard amenities. Popular free evening wine reception hosted by the manager. Your stay includes a classy breakfast with custom created dishes together with all the favorites. Great staff that makes you feel welcome. While doing a review, it is easy to forget all the good work the parking garage staff does. I was impressed by their courtesy, professionalism and attitude to make the guests welcome. Overall exceptional experience.
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10 December 2017
Solid 3 Star. Really like the free breakfast! Rooms are fine and modern enough. Extra sinks very helpful for multiple guests. Price is hard to beat. Be warned though, if you're unlucky enough to get the pull out sofa, you may be more comfortable sleeping on it as a couch. Seriously. And since all the rooms face the atrium, good luck sleeping with the noises. Back "bedroom" is better insulated. Also, walls are very thin.
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08 December 2017
Front desk staff are professional and friendly. Clean rooms, comfy bed and pillows. Was able to take a long hot shower. I was chilly most of the time the heat just didn’t feel warm. Big selection for breakfast buffet plus fresh made items. Parking deck under building
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04 December 2017
Ive been coming to the Embassy suites now for a couple of years, and this particular Hilton Property has the charm and location that makes it perfect.
Check in is always courteous and friendly, and the rooms are appointed with all I need and well kept. There's plenty to do in the immediate area, endless choices of very good dining, and the miracle mile a couple of blocks up E Ohio Street.
Parking is of course not an inexpensive thing in Chicago, but the way they handle it here and get you on your way is as good as it gets.
Excellent overall, and I look forward to coming back.response / report this review -
04 December 2017
Overall, everything was quite decent. Nice beds, nice desk, nice sofas, nice service. Breakfast tasted fine. though there was a small lack of options, the omelette feature was nice. Only thing that dropped my score was that the shower did not work comptletely, though it was functional. I am sure it could have been fixed quickly, I just didn't care enough because of my short stay.
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12 October 2017
Our room was nice, clean, and well maintained. Zero view from our room but that was on purpose. If you want a view you are going to be in a room on a busy street with a lot of street noise. Our room was pretty quiet. Two complaints, the shower head was mounted neck high for me. It was on a hose which helped but still didn't like that. The other problem was the TV/satellite signal kept going in and out. This problem was not exclusive to our room. The breakfast bar was nothing special.
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11 September 2017
The rooms are a bit dated, but comfortable. Even at the high floors I felt there was a lot of city noise. (More so, even for Chicago) Be prepared to use the earplugs. Great hotel overall!
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08 September 2017
Like most Embassy Suites, view inside is great! Has full all you can eat breakfast in a comfortable atmosphere. The rooms are clean and the staff is friendly. It's near the heart of downtown Chicago so lots to see within walking distance. For other sights, it's only a Uber call away. I recommend this hotel.
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06 September 2017
Stayed at this hotel for the Labour Day weekend - 3 night stay. Customer service at the front desk was terrible no matter who we talked to and the worst part was that the water pressure in the toilet was so low that the toilet wouldn't flush. We had maintenance come out twice to look at it but they never fixed it! Why pay $200+ a night to stay in a hotel where you can't even use your bathroom. Additionally, the hotel is literally right next door to a parking garage. It sounded like dump trucks were coming through all the time and we heard nothing but car sirens at all hours. When we asked to move rooms, they kept telling us they were full and to ask again tomorrow. Lastly, the lobby has a beautiful fountainthat smells like mold and dirty water. I definitely will not be staying at this hotel again and highly recommend staying at the Embassy Suites on magnificent mile instead.
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17 July 2017
The rooms were clean and comfortable. I asked for the rooms to be next to each other with one room being wheelchair accessible, roll in shower. Very accommodating and fast service with towels. Breakfast was very good. The people working there were very nice and welcoming.
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18 May 2017
Nice lobby but the waterfall is a bit loud for background noise. Good location and staff. The free breakfast was really good with many options. The four elevators meant not having to wait at all. Room was quiet and the TV's are nice. Bed was surprisingly soft and comfy. The air conditioning was a little low on output. All and all, I'll go back.
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13 May 2017
The hotel rooms were quite spacious and comfortable. We had 2 queen beds and a pull out couch perfect for our party. Out room includes a fridge and a microwave, as well as 2 additional sinks to use outside of the one in the bathroom. Although there's a free breakfast with a nice spread, some of the items were pretty gross - wet pancakes and overdone sausages as hard as hockey pucks. However, you can't go wrong with free and there's plenty of other foods to fill your tummy before a day out on the town!
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16 April 2017
Loved it. Easy access to the heart of downtown as well as to the train station to Wrigley field. Quiet rooms, great accommodations and super helpful staff. Staff went above my expectations to meet our needs. Staff also took time to answer questions thoroughly. Didn't make us feel rushed. Will definitely stay again as well as recommend to others. Breakfast and cocktail hour was great!
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30 March 2017
Rooms were beautiful, lobby was as well. Nice breakfast the following morning. Reception in the mezzanine was great. Kids loved the pool however there was too much chlorine which burned the kids eyes just being in the pool area. Would definitely stay again. Indoor valet was fantastic.
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26 March 2017
Excellent location for a family reunion of about 30 people with ages spanning toddler to octogenarian. The free breakfast and cocktail hour were perfect casual meet-ups for family groups to plan the day's activities then share the day's adventures. The kids loved the indoor pool, but the adults found it small and loud. Great location near shopping (for those inclined) and the L (subway/train) for those wanting to visit museums and shows. It is downtown, so there is considerable traffic noise but we heard very little from the atrium and adjacent room despite the hotel being full of families on Spring Break and a wedding. Earplugs were provided and quite appreciated by this suburbanite. Staff were typical Midwesterners -- unobtrusive unless approached then extremely kind and generous with advice, towels, directions, etc. Rooms are clean and generously sized (being two room suites). Liked having three mirrored sinks (one in each room) - great for families. All sink areas appeared new with updated sinks, mirrors, cabinets, and faucets which made the old shower tile and shower head stand out (and not in a good way). Join the Hilton Honors program (free) to receive free WiFi.
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