Good location, quick access to shopping and the Marta. Has complimentary nightly cocktail and snacks. Good breakfast with small buffet and custom cooked omelets, but go down early to avoid a rush if you are there when the hotel is heavily booked. Has parking deck. Small TVs in the rooms, but the suites are spacious and have a refrigerator.
This hotel is overpriced. It's not bad by any means, but the Homewood Suites by Hilton nearby is much cheaper and a better experience. Parking isn't convenient at Embassy: you have to pay for parking and you have to walk around the side of the building into a big shared parking lot. Breakfast isn't complementary. There is a complementary happy hour which is probably nice but I haven't experienced it. They do provide quite a bit of free junk food in the room. The pillows are soft, and the bed comfortable, but the other furniture look dated. I thought it was weird that housekeeping replaced my soap daily, which I find wasteful - but the room was clean! The main hall is fancy and the staff has been friendly.
I stay here every time I visit for work. Great place to stay. Respectful staff. Free breakfast. Free happy hour drink a day. Beautiful lobby area to work and eat breakfast. They have shuttles that can take you to your office during the day time. If you're Hilton Honors, you get some free water bottles, which is always better than hotel sink water. Overall, this is my favorite hotel in Perimeter Center / Dunwoody area.
First at this Embassy Suites. We had a 2 night stay and the staff was wonderful the entire weekend. Hotel is dated and can use some upgrades. (furniture in rooms, common area and lobby) Suite was clean except bathroom around the base of the toilet had what looked like dried urine on both sides. So it hadn't been cleaned properly. Breakfast bar food was very good but not enough help in the kitchen area to keep everything stocked for the crowd of people. My friends and I got stuck in elevator 9 floors high with two young kids, whom parents were standing waiting in worry mode. This was a little scary. To the staff it seemed like something that was common to them. We love Embassy Suites overall and will continue to stay with them.
Hotel was clean, comfortable and inviting. ..my only complaint is breakfast, especially weekend mornings (Saturday) when it was the most busiest from our Friday evening to Monday morning stay.the made to order line wait time was extremely too longabout 30 minutes. ..myself and others in the line only wanted bacon but had to endure the long wait. .maybe there should be 2 linesone for people wanting cook to ordered foods and one for people who want food already cooked from this area such as the bacon but not on the buffeteven when bacon was on the buffet. ..the better quality bacon was in the grill area which again resulted in standing in long line
First of all the staff was great. This Embassy Suites had the best staff by far of any Hilton group hotel that I've stayed in ever. The thing that bothered me the most was the condition of the hotel. It needs a lot of cosmetic repairs. The doors I'm my room had cracks, holes, and peeling at the bottom. The common areas had banister that we're chipped. Also, door handles were loose on the interior doors. I'd stay there again if some of those issues have been addressed.
We stayed here a couple weeks ago, along with the Florida evacuees (Hurricane Irma), so there were dogs everywhere!! They might've been unexpectedly busy, but I feel like the place could've been cleaner. The staff were very nice and helpful, and the free breakfast was delicious. However, we got back to the hotel late one night (around midnight) and there was a lot of trash in the hallways and a couple people passed out in the atrium. I love the area--lots of restaurants and shops within walking distance--but I would probably stay at a different hotel nearby. If you stay here, be sure to review your invoice when checking out!! We were almost charge a $79 dog fee and we didn't have a dog!
Started with making the reservation prior to check called and spoke to Dante to clarify and confirm process on payment. Dante assured me that credit card would be charged for ONE night plus 50.00 incidentals i asked for him to confirm as my wife and kids were traveling alone.. after a brief hold Dante came back on the phone when we checked in entire hotel stay was charged and at the incorrect rate (overcharged). This caused a major stress out our financial plan . I immediately called Dante and asked him to recall our conversation of the previous night . He stated he remembered me but not what he had said . I told him the conversation was recorded and he had instant recall of the night before . He apologized and stated he would have the manager Patrick correct the situation and contact my wife later that evening .. Contact was not made with either my wife or myself . In fact I tried calling hotel and left messages. To this date hotel has not responded .. I will briefly bullet the remainder of the stay .
The stay was July 24 - July 30
Linen was not changed at all during our stay even after we called desk twice .. (they did not change prior or after the call )
Room not cleaned
New towels left outside door ( wet and dirty towels left in room
Elevators out of order daily
Two fires
One of our teammates room AC NOT COLD..
iron did not work (business meeting)
Our room was booked as king ( got 2 doubles )
Only one washer and dryer (dryer did not work well)
Evacuated twice due to fire
I can continue but seriously must I go on .
This was the worst stay we have in our travels .. we travel lots with baseball . I am contacting Perfect Games and ask that they don't ever use this hotel as a sponsor Hotel will almost post this on all social media to include yelp.. google review and all baseball associations in which we play . I made a complaint with customer relations corporate and they sent the complaint to the hotel . They responded by refunding the overcharged rate. Embassy Suites would pride themselves on 100% customer satisfaction. This is not the standard operating procedure any longer I will refresh this post monthly to continue to get the word out Horrible stay and service I would expect immediate compensation to satisfy this matter . This is a long rant however not a satisfied customer .. PLEASE STAY AWAY FROM THIS HOTEL LOCATION You will hear from me next month . Mark your calendar . The photo is of the confirmation showing rate of 149 per night was charged 169 per night.. Did I forget to mention that I am a HILTONS HONORS MEMBER.
😳😡😡😡
The embassy suites are really nice hotels. The rooms are very spacious and nicely decorated, the amenities are excellent, along with the complimentary food they offer for breakfast and in the evenings. I feel like they really care about their guests and want them to be happy during their stay at the hotel. They also provide a pool with hot tub, and a 24hr exercise room with barbells! Overall, I would not only stay at the embassy suites again, but I would definitely recommend it to anyone looking for a exceptional stay experience!
The executive suite was spacious & nice. There's a TV in every room & two bathrooms. The beds are cozy. The staff are the best. They provide a delicious made-to-order breakfast as well as a buffet & they even have light refreshments in the early evening. The hotel is beautiful with an indoor heated pool & 24 hour work out center. I would definitely return to this hotel.
Stayed here with 4 friends Friday 4-7-2017 until Sunday 4-10-2017 and we had an amazing stay. We did see 3 bugs(roaches) and we killed them because unfortunately they didn't put in on our room!! Outside of that, everything was great. Plenty of towels and wash cloths, clean room clean sheets. The breakfast was good but that BACON WAS EXCELLENT! I ATE AN ENTIRE PLATE OF BACON it was too good!! Myself and all my fiends truly enjoyed our stay and ine recommend. ONLY ONLY DOWNFALL THE ELEVATOR IS SLOW ONE OF THE THREE DID NOT WORK SO THE WAIT IN THE MORNING FOR THE ELEVATOR WAS LUDACRIS!!! after my first experience seeing how long it took, I just decided I had to give myself 15 minutes whenever I needed to use the elevator!!! Everything worked out alright well for us. Thank you
Wasn't here overnight, just for a meeting. Lobby courtyard is definitely nice for events, and the location is quite convenient. Parking is slightly confusing, it seems that the lot next to the hotel is OK for visitors, but no clear indication either way. Also, there's a really loud elevator that you can hear throughout the lobby whenever it's in motion.
Like towels? Look somewhere else. No towels when we arrived around 930pm. Called front desk. They never arrived before morning. Over the 3 night stay, no room service, towels replaced once. Upside, folks working the morning breakfast were great.
The staff has been amazing. Breakfast was delicious plus free drinks at night, can't beat that. The waterfall in the middle provides a nice relaxing white noise. The thermostat is hidden behind the bedroom door if you can't find it like me!
Extremely satisfied with this hotel, it was aged & did have areas that needed attention such a stained hallway carpet, chipped wood in door, etc all cosmetic stuff that is to be expected in a not new hotel. Our room was clean & welcoming with a huge table! Sofa bed provided a decent sleep for the kids. Room bed was comfortable & provided a good night sleep, pillows were full & comfortable. Pool was fun & warm. hot tub was hot but jets were subpar, still relaxing. Staff were welcoming, friendly, & energetic. No signs of bugs anywhere. Made to order breakfast was great, omelets, eggs, potatoes, sausage, bacon, pancakes, french toast, & all the normal continental breakfast fixings. Located in a great location that felt safe. We will stay again.