A+ Customer Service! We stopped to help a stranded mom on I-5 tonight. After helping her get gas in her car, we discovered her battery was dead. We didn't have what was needed to jump her car so we made the trek through a muddy field to this dealership at closing time. They were more than happy to help and even gave me a ride back to the cars where we were able to get the mom and her child safely on their way. These are the kind of people you want to do business withgood people!
I had been in contact with Kevin for a few months, and he was extremely helpful and knowledgeable on the vehicles that we were considering. I definitely appreciate his friendly and positive attitude.
I purchased our minivan here this week and we had THE BEST experience. From the moment we walked in, to the moment we drove off in our new van. Staff was very friendly, on the ball with every step of our transaction. No one was pushy or rude whats so ever. I had been shopping around for a week and a half prior to this and we had multiple bad experiences elsewhere. The price they had online was fair based off Kelley Blue Book and there was no need to negotiate. That felt nice because most dealers try to do the opposite and it is off putting. Definately shop here!!
I was helped by Chris Brookhyser and it was just a great experience. I was referred by a neighbor after having a bad experience somewhere else. I got a great deal on a rig but the customer service was what will keep me coming back. It wasn’t just Chris but another salesman by the name of Ron was awesome to talk with as well as the financial staff.
We worked with Zach Burrows on our new Chevy Bolt (which.by the way, is an awesome car! We had a deposit in on a Tesla Model 3, but cancelled it and went with the Bolt when we looked at all the reviews). The guys at Dwayne Lane's were great to work with. We live quite a ways away, so we made the deal over the phone and they totally lived up to the deal when we arrived at the dealership. One of the easiest interactions I've had buying a new car!
Definitely never going to order parts from the dealer ship again. They charge double the amount you can order oem parts for online and they want 30% of the part cost to return the part. That is absolutely insane. I will never call them again for parts or even take my vehicle there for services. Just a bunch of thieves. Completely unhappy with chevy right now.
11/8/2017 (update)
I would also like to note that I never even had the part in my hands nor did I ever see the part in question. I tried to call and return/ cancel the part order before it even arrived at the dealership. How can the part not be resold as new if it was never removed from the packaging or for that matter it never left the dealer ships possession.
After I left this review the dealership then called me (almost immediately after I hit send) in an attempt to have me change my review. Not to call me to apologize for the miss communication on their return policy when I had originally purchased the part over the phone. They just wanted to make sure their reviews online were not going to make them look bad. During our conversation on the phone he tried to convince me to change my review by refunding me the whole purchase price and not charging me the 30% restocking fee. So they buy there positive reviews instead of just having quality and truthful customer service. Definitely not the best way to run a honest quality business but I guess it works for them. I’m sure they will reply to this review as well to try and cover and make them selves look as though they did nothing wrong.
Smooth buying process, excellent customer service. The finance department took their time to find me the best rate possible. I will definitely be a return customer.
Excellent service very friendly, not pushy. Gave us our and space. Chris our salesman was very informative on all the vehicle and to this day we love driving it thank you Chris for selling us a Malibu 2017
Coming from a small town in MT, it was a pleasant experience working with Kyle as the helpful salesman answering all our detailed questions by giving direct honest information about the specific used car options we had been interesting in looking at. We were able to do a smooth transaction being from out of state and drove away with a car that lives up to our expectations at a very competitive price.
Recently purchased a car from this dealership overall experience was great! No pressure sale worked with a salesman named Kevin he went above and beyond to help us get into the car we wanted was very knowledgeable had the car pulled up washed, really on point and professional would highly recommend buying a car from this place.
My husband and I have been blown away by Chris "Oklahoma" Williams. He's honest, helpful, knowledgeable, and truly cares. After 3 visits to the dealership, we still have not found the car that is best for us. Chris has never made us feel like we are wasting his time or pressured us. He's always genuine and eager to help without the pressure. Thank you Chris! We will eventually find the right car and in the mean time we'll send all our friends your way!
I test drove several vehicles with a salesman named David Simon. He was an excellent salesman who did not pressure me at all. Very personable and I would recommend anyone buying a Ford product to go to him, as he allowed me to test drive several other non-Ford vehicles (Mazda and Subaru). He is a genuinely kind gentlemen who has the interests of the buyer at heart. Highly recommended!
Great customer service! Robert from Kirkland was friendly, knowledgeable and pleasant. He got my car in immediately and communicated the issues while I waited. Nice guy!
I had the BEST experience with the staff at this dealership ( Norm Anderson-Sales Consultant and Dan Rutledge-Sales Manager) they were so professional and friendly. The best part was they helped with the cost and were willing to work with me. I truly believe coming here will benefit you as a buyer. Going anywhere else is a waste of time. Trust me, you will thank me and be so happy with the outcome of your new car!!!
We had an amazing experience here. Tony was our salesperson and we immediately felt very comfortable here with our car purchase experience. The entire dealership was very honest & really listened to what we wanted. I would highly recommend them to all my friends. A++
Just in the last 6 months, our personal Plumbing Business as well purchased 14 brand new white vans at Dwayne Lanes down south and that experience went extremely well also.
Thank you Dwayne Lane's for great service!