We’ve had an overall good experience with Dwayne Lanes in the past.
This review is just a comment on their phone system.
I called today with the intention of scheduling service and after working through their phone tree all I got was a recording saying “no one is available to take your call” and an option to leave a message but nothing about when or if anyone would ever call me back. I tried calling the parts department, since they’re right next to the service department, and got the same message. I called Sales and finally did get a person who informed me Parts and Service were our for the holidays.
What I found annoying was including that little tidbit of info in their phone message would have saved me two other calls. Sure, it didn’t take me that long to make two more calls but it was a waste of my time, its almost like they were intentionally being obtuse.
I find it particularly annoying when someone makes me work for information that should have been shared up front.
John at the service desk is awesome as is the rest of the crew, the service techs are spot on with diagnostic and won't lead you astray. I am proud to b a part of Dwayne Lane's Skagit Subaru againway to go guys and gal's!!
Had the best car buying experience ever! After having a poor buying experience at a different Subaru dealership. Seth Strong made up for it with his amazing customer service. With actually working with my requests and I drove off the lot with a even nicer car than I expected at an amazing price. I will be taking all of my car business to Seth Strong in the future. I highly recommend getting an appointment with him because he knows how to take care of his customers.
They get zero stars. There was not one good experience in the car buying process with them. The latest thing I have had to deal with is a trunk that leaks. It is still under warranty but I don't have much faith in these guys actually helping solve this problem. I would not recommend anyone use these guys. I will gladly pay more next time to do business with someone else.
Great service, on time,. I REALLY appreciate my car being returned after being washed and vacuumed. I have great confidence that my car is being maintained for its optimum performance.
Wonderful service! Top notch! Friendly, kind, always go the extra mile! We love these guys and gals!! Snot go anywhere else, and finally glad they are closer to Oak Harbor!!
Very good, low pressure, car buying experience! Our salesman (Seth Strong) was knowledgeable and able to answer my many questions. We will return to Dwayne Lane Skagit Subaru the next time I am looking for a car.
It was the best experience I have ever had in buying a car. I got a beautiful Subaru Legacy MARTY WALINSKY was my sales consultant. I incurage you that if you want to buy a car or if you are just looking and want to know every thing about a car go see MARTY at DWAYNE LANES SUBARU IN BURLINGTON. NOLA BOWDRIDGE
Great dealership from which to buy an automobile! Fair pricing and absolutely no pressure. Marty Walinsky is a knowledgeable salesman who does everything to make the car buying experience flawless!
Normally dread the car buying experience but that was not the case and Dwayne Lane Subaru. They got me into the car I wanted at a great price. Did not try to nickel and dime me. If you go there look for Richard. He made it the best car buying experience I have ever had. I will definitely buy there agian. The manager was fantastic too. If you are looking to buy a great car at a great price look no further.