Name: Duval Ford
Address: 1616 Cassat Ave, Jacksonville, FL 32210, USA, US
Telephone: +1 866-444-6088

Duval Ford is a car dealer, located at 1616 Cassat Ave, Jacksonville, FL 32210, USA. They can be contacted via phone at +1 866-444-6088, visit their website duvalford.com for more detailed information.

Location :

1616 Cassat Ave, Jacksonville, FL 32210, USA

Contacts :

Added by Jopie, at 06 June 2017

Monday 7:00 AM – 8:00 PM
Tuesday 7:00 AM – 8:00 PM
Wednesday 7:00 AM – 8:00 PM
Thursday 7:00 AM – 8:00 PM
Friday 7:00 AM – 8:00 PM
Saturday 7:00 AM – 8:00 PM
Sunday Closed

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Deneen Baldwin

01 December 2017

We purchased a 2016 Ford Explorer last November on Black Friday from Duval Ford (#1 Dealer in Jacksonville). One of the best experiences EVER! Our experience started with Warren Hart (#1 Salesman) and we still have a relationship with him. We realized it wasn't about the sale for Warren, it was about building a long lasting relationship because he cares about his customers. We met Joe Singelton (#1 Mechanic) yesterday as he took the time to listen and guided us accordingly;' A MAN YOU CAN DEFINITELY TRUST! We have a peace of mind today because of JOE! Our service guy is David Leon who is a man of his word, if he says he will make it happy, he will. I recommend these guys to EVERYONE! Great customer service starts from the top and I have to say Richard Jordan is the reason why Duval Ford is the #1 Dealership in Jacksonville! It is understood that every customer leaves this location satisfied and Richard Jordan lives by this! I LOVE my Ford Explorer even more knowing I have partners at Ford that I can trust and will keep me safe on the road.

Deneen Baldwin
John Swyers

25 November 2017

I had a service issue with my Mustang, and made an appointment with the fine people at Duval Ford. Before we had even settled on an appointment time they made sure that everything would be in place all parts were ready so that I would not be left hanging at the end. I showed up on time, and they were ready and waiting they took my car immediately and they finished the work promptly even washing my car and cleaning it out of the process. It looked better than it did when I showed up! I would recommend them wholeheartedly. Very professional.
Joze Spann

23 November 2017

Let me tell you My husband brought me 2013 Ford Escape in surprise.
I drove the vehicle and it would shut-off on me while driving up and down the highway.
We took the vehicle back to the original car dealership and explained to them that the vehicle was shutting-off.
Someone at the company drove the vehicle and said, it was driving fine.
I drove the vehicle and it shut-off again.
We took the vehicle back again to the car dealership my husband brought the vehicle from, they felt the vehicle was not at risk for my safety, after checking it out.
We did not buy the vehicle from Ford Dealer.
We asked to speak with one of the owners, we said, we did not have the vehicle over a three week.
We stated to one of the managers that the vehicle was unsafe to drive because after driving the vehicle, for a while it will heat up and shut-off.
After speaking with the manager, we let him know we was going to take the vehicle to Duval Ford.
We took the vehicle to Duval Ford, and spoke with service representative Mr. Rudy and explained to him the reason we brought the vehicle there. We told him it was shutting off while driving. He said he will try to find the problem.
Mr. Rudy when above the call of his duties, took the vehicle in, contacted the dealership we brought the vehicle from, his upper management, stayed in touch with us to let us know what was going on with the vehicle.
Come to find out it was a mechanical/safety concern glitch.
It took weeks to trace, but he had my safety, at hand to make sure that I felt safe in driving one of his company’s vehicles.
Since getting the vehicle back from Duval Ford, I have confidence driving up and down the highway, without it shutting off.
Again, It’ was a mechanical/safety concern glitch, so far I have not had an issues with it shutting off while driving.
Thank you Mr. Rudy, and Duval Ford.
***Please make sure you keep a concern and valuable staff member on your team as Mr. RUDY***.
Nube Oscura

26 October 2017

As a fleet manager who is not a mechanic, and as a female, this is the ONLY place in Jacksonville I can trust. Great service reps, excellent techs, everyone is just outstanding, really. Parts and labor never over-priced or inflated because I am a woman, as some others have tried with me. Beautiful facility that, unfortunately, I don't get to fully enjoy because the staff and service are so efficient, I'm never there for very long. Cannot say enough good things about Duval Ford. As another reviewer stated, it's worth the drive for the trustworthy service every single time. I fully recommend.
Charles Clayton

25 October 2017

When I arrived at the Duval Ford Dealership with my new vehicle to get my first oil change and the tires rotated for my new 2017 escape, the team that handled my request was very friendly and courteous. They let me know that I could come by and get a free car wash anytime. The service to my vehicle was very quick. I would strongly urge other Ford customers in the Duval area to continue to come here for their services. I live in Kingsland, GA and heard about the Duval Ford service from co-workers. It was worth the drive.
Rae Richards

24 October 2017

My service attendant has provided the most excellent customer service I have ever gotten from any dealership. He made sure that when I had a low tire pressure warning that I was able to bring my car in same day to get the issue resolved. He then ensured that I was informed of my options related to the purchase of replacement tires. After buying the tires, I found out I could have gotten them cheaper elsewhere, and he went above and beyond to ensure that the low price tire guarantee went through and he kept me informed via e-mail every step of the way. This dealership has earned a customer for life.
Beth M

30 September 2017

Great place to go! All the technicians are car enthusiasts too which is awesome. Literally everyone there is really friendly and willing to help, I had to take my car there for warranty work and they made sure to keep me updated on everything and answer any questions I had, They were pretty busy when I was there but I appreciate the time they took out of their day to answer my questions about my future plans with my car. Will be taking my car back there for anything I need that the dealership can do.
Warren Wyatt

20 August 2017

I bought a used 2016 Kia from Duval Ford. I dealt with Patrick Gordon who was honest, fair and provided excellent service. We negotiated on the cost and I was happy with the final price. The dealership was upfront about costs, etc - there were no surprises and I was treated well.
The finance manager, Randy Lindsey, was a pleasure to deal with - excellent customer service skills and great sense of humor.
I am 70 years old and have purchased lots of vehicles for my wife and kids and this was the best car buying experience I have ever had.
Rebecca Chacon

01 July 2017

Thank you Ronald and Tino for taking the time to care of me. I enjoyed myself with your good humor. All new customers are going to love buying a car from Duval Ford.
James Cook

28 June 2017

In and out quickly. Great customer service. Recommend getting some signs up in the service area at the desks so that the customer knows where to go. I walked in and had no idea which desk to go to. Might be related to new construction.
Courtney Raney

26 June 2017

I found a rather limited edition model car, and there were only two of them being sold locally. The first dealer I talked to misled me and it turned out the car was in Ohio and they wanted me to pay to ship it to Florida. I then found a better deal with Duval Ford but due to some things in my credit history that I was not aware of (ex-spouse never took my name off her financed car) I was not sure if I really wanted to jump through all the hoops and red tape and was ready to walk away. But the whole team worked it out and I drove away that same day with one of the best cars I have ever had. I had an issue that turned out to be minor and even after the sale my salesman Warren Hart was quick to respond and offer his personal advice. They even took turns playing with my kid so I could concentrate on the conversations/paperwork. Would definitely recommend.
Jill Mcelwee

16 June 2017

I cannot say enough about how comfortable I felt dealing with Lance Lindsey and Dan from finance. I never felt pressured or that I was being taken advantage of. They helped me get the perfect truck for what I needed. I would absolutely recommend this dealership and these individuals to my friends and family!
L. G. Bryant

13 June 2017

I bought a brand new 2017 Ford Mustang GT from here. My salesperson was fine as well as the sales manager and finance manager. My problems now are that the car I purchased, after getting it home and doing a closer inspection had a small ding in the hood and had horrible waters spots all over the black paint and windows that took me forever to buff out. The passenger seat leather is also loose. Last issue which has irritated me is the service department. I took my car in yesterday because I have had it a little over a month and the bumper has a noticeable gap in the rear. I took it in to have it addressed and the service guy grills me like I'm lying about this just happening. He ask if I hit something which I replied no, you can clearly see that there is no damage to the bumper. He informs me that his team doesn't get there till 8am and he will have it looked at. At around 10 am he informs me that they have to take it to the body shop. I asked for a loner to get to work and he told me that it's not a safety issue and that soon as they know what they are dealing with he will see what they can do. At 11am he tells me the bumper will have to be removed and I will have to bring it back when he calls me with a loner car the next day. I called today on 6/13 just to tell him that as long as they can get the car in and fix the bumper that I would find my own way. This was at 8am and I was told they would leave him a message, I called back at 10:30am and they said he was with a customer. So now half the day is gone and I still have not heard from them. The Mustang was my dream car and I thought this dealer would do right by service members but I am very disappointed and now wish I would have just kept my Maxima instead. I was told that the ding in the hood could have came from anywhere so I took that to mean that they won't fix it and the seats as well.