About
Location :
Added by Jopie, at 08 August 2016
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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13 Reviews
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14 December 2017
Worst online shopping experience ever! I purchased a pair of shoes online my first time using their website, got a confirmation email stating I would receive my shoes on 12-15-17. It took them 5 days to send me a email to tell me that they can’t find my shoes. This is the holiday season, so if your looking for something to buy online don’t waste your time with Dick’s! I even went as far as calling and speaking to a manager who only offered me apologizes. I will NEVER shop with Dick’s again. This is not how a business is ran.
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12 December 2017
Your customer service telephone representatives do not try to address a customer's issues or retain a customer. I will never shop at a location or online again.
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04 December 2017
Ordered a girl's Northface jacket cyber Monday and finally received a men's flannel shirt today. Called customer service and she said she would send the correct item out but turns out after 20 minutes of being on hold for a supervisor she didn't have the power to do that. The supv. wanted to initially refund the item and start from scratch. REALLY? Finally got them to send the correct item out that I originally ordered at the correct price I originally paid and one day shipping (wow thanks!) Lost all confidence in Dick's and will never patronize them again. Seem's like they are a little overwhelmed with the whole ecomm thing. Customer service leaves a lot to be desired.
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17 October 2017
Your customer service telephone representatives do try to address a customer's issues or retain a customer. I will never shop at a location or online again.
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27 September 2017
I hope the corporate Officers have some input with the Steelers on their actions last Sunday strong input
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23 September 2017
Best shopping experience ever! Great people, great products. Best sporting goods store on the planet!
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05 July 2017
Never have my size, only sell Nike and Under Armour - limited selection - customer service is not trained and the computer system at check out does not allow for special 'human' circumstances and situations - I do not recommend Dick's to anyone!
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03 July 2017
WORST CUSTOMER SERVICE EVER!!!!!!! I purchased my son a helmet online. A couple hours later I called to apply a coupon and they said once the money is deducted from my account then they can apply the coupon. So I call back when the money was deducted and they told me that the item has to ship before applying the coupon. So the item is shipped and finally apply the coupon. I receive my helmet the next day and it's the wrong size. My son starts practice next week and there's no way another would be here in time. They told me to return that helmet at a store then place another order online. Then all of a sudden she tells me their actually out of that size. So now I'm frustrated and stuck in this situation because their employees don't know how to pay attention when picking products. I have to wait 5 to 7 days for the money to be put back on my card. So now I'm out 140, no helmet, the worst customer service experience and stuck driving around for a helmet. Don't blame the actual employees, all corporate said was sorry and that they can put points on my reward card if I had one. Everyone in corporate needs to take a course on customer service and retrain your employees.
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27 May 2017
Take a chance on your own when buying/using gift cards sold by Dick's. They take your cash and then they wont honor gift card. Guess I will be calling the Attorney General or Treasurer in my state.
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04 May 2017
If I could give no stars I would. My card was charged over $900 by an online "customer service representative", unauthorized, and when I called to file a complaint and resolve the situation I was told "Nothing can be done". I've spent six+ hours on the phone with multiple representatives, even escalating it up to Corporate, and the end result? No product, and still out $900+. Now I have to file fraud charges with the police and with my bank, as if this wasn't a nightmare enough already. My family will never shop with or support this company again.
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12 April 2017
Just waited ten minutes on line in the Riverhead N.Y. location to buy a bike and other items.
After the only front end register person still was trying to figure out a return Still no one came to help..
Fine. Go the way of Herman's or the Sport's Authority
I'll spend the extra money and go to the bike store and Amazon.response / report this review -
28 December 2016
Staff is pretty smug and to worried about looking good and laughing with other employees rather than helping customers. Seriously, i was forced to actually find a manager for help. Didn't say anything because I just wanted to get what I came for and leave. Not all bad of course but 85% of the employees are useless. Also bombard with unwanted emails even after you request to be removed from the list. Sawmill Rd store.
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15 August 2016
I went into one of your local stores in ct. I went in to just look around with nothing I had to purchase. I walked passed a hunting item that had a large buy on get one free sign below it. The product was on the bottom shelve and the sign was right below it with the products name on it. It was deal that you also ran last year. I put a few in my cart and proceeded to the register. When I get there they told me that it was not on sale. I said ok and walked back to the Isle to look. I sometimes make mistakes. Within the the 3 minute walk from the register to the Isle the sign was no longer there. I asked to speak to the manager and he said none of his employees touched it. However, this was a lie because I physically seen it. I will no longer shop at any of your stores due to this horrible customer service. I am on the military and integrity is huge. Gordon the manager did nothing but tell me the conversation is over. Every state that the military sends me to I will be sure to tell this story of how I was treated and this was handled.
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