Great toyota dealership under capable management to welcoming employees. The top man himself oversees the operation. A success story.
Really upset with this dealership, got the price via the phone and email. Then I told them I am coming on my way to give them my business. It took me almost one hour to get there , after I got there , they told me the car I asked about is damaged and can’t sale it, then they try to ask me to buy another car that gonna cost more money. Damn knows if the car is really damaged or not or they just trying to trick you!
I went along with a friend of mine to purchase a vehicle and they had such great service. The salesmen were very friendly and they had so many great deals going on. They're Black Friday Sales Event is going on and it looks so amazing that I'm going to buy one for myself. The discounts they have connected to this event is so incredible! The dealership looks very clean and organized also. They really have everything put together.
Have been associated with for the past 10 years. Very good job quality and modern style waiting room, where quietly I can do my "homework." Free coffee and nice staff.
i try to call used car manager almost 7 time. but never contact, even i told to operator transfer my call to any sales person. but i cant speak with anyone.
last night we was there for purchase a car when we see the price was 13 thousand when they run the cradit and done ever thing then price was 16 thousand, i think that is a mistake, but not ours, they must have to check prices first.
sale person was nice. even manager was nice, but the deal was near about done and then issue come of price, manager price was different and online add price was different, we was ready for online price, but after the difference was almost 3 thousand, and that is not fair.
I've been coming here for years and they never disappointed me. Their customer service is top of the line. I love buying cars there.
Don't like their service! Never want to be there any more. I was planning to buy a new car this week, I got an offer from another dealer, and I emailed Darcars Silver Spring to ask if they can beat the price, they say sounds good, let us serve you. then I went there, their guy sitting there like a boss and I was standing talk to them, the worst was they offered me price way higher than the other dealer, and say this is their price, if you want to do it, let's do it. of course I did not, I did not feel valued as a customer at all there, I went to another dealer with much better reviews and scores and bought my new Camry
Be really careful when bringing your car for service. I was wrong thinking it was the perfect place to take my vehicle.They won't care on taking care of your car of course is not theirs. always check under the hood when doing oil change. The guy who did the job drop oil all over the engine cover and around the oil cap also had drops of oil in my front bumper. I know they have millions customers and they won't care losing one. But I'm pretty sure they can do better than this.. just be aware people.
The finance and director Mr Mark & General Manager of this location were awesome, they helped us out with great deal and even their other employee had made a mistake the higher authority have a great level of customer service and I am very pleased by their service. I recommend to see the GM or director if you have any issue. Overall great service. Thank you Mr Mark for helping us out.
Jessica Olivia helped me today, she so helpful and friendly. 5 star service. Will come back for maintenance next time.
Love this place. Sometimes I wait a bit longer than I'd like but it is a dealership and they are very busy. I always get great service from the staff and get comprehensive vehicle reports after each visit. They love seeing returning customers. They have a great lounge with TVs, comfortable seating, free computers, free wifi, free coffee and tea, complementary medicine crowave and vending machines.
I wish there was no star rating for this company, I would never step my foot in this dealership ever. Buyers BEWARE they will rob you blind, and just bunch of criminals. I've had much better, MORE professional experiences with other dealers. (Purchase my car from Heritage Toyota thank you so much David Day, definitely referral you all my friends and families to you,
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STAY AWAY FROM DARCARS TOYOTA SILVER SPRING ANYWAY YOU CAN.
Great dealership. My salesmen Anthony was knowledgeable and took good care of all of my needs. Even the financing department with Daniel was a smooth transition and I was in and out with no issues. Good people really trying to do their best by their customers it seems. Only drawback was the vehicle wasn't detailed well on the inside upon pick up. I chalk it up to an oversight as I took delivery quite early on a holiday weekend so I know things sometimes are overlooked. Salesmen assured me when I return to the shop for a small cosmetic fix when the part arrives in a few days it would be re detailed as well. 5 stars on everything else.
This is a nice place with smiling people, however they use some pretty shady tactics to get your money. My experience seemed pleasant until I realized all the friendliness was misdirection.
Be very careful, after you shake hands on a deal with these guys they will write you up for different numbers than agreed. Not just talking fees (which are really high), they will actually write up the base prices differently in hopes it wont be discovered.
This is very disappointing since I am pretty young and would like to have a good relationship with a dealer for the future, but they threw it away. Not only did they throw it away, but they threw it away on a buyer of new cars!