The staff in the restaurant/bar were very friendly and offered excellent food choices. Ned the manager was seen assisting his staff by mixing drinks are getting food. Had a wonderful time.
Easy connection from DCA to hotel with just one stop on the metro. Standard room amenities but it's a bit dated. Friendly staff at check in/out. They have free packets of toothpaste in case you forget to bring it. Free shuttle to the airport starting at 5:05am running every 20 min. Great stay overall.
Nice hotel. Housekeeping is great! Hotel bar/restaurant staff lacking in the department of actually serving.
Convenient location, good staff, tired rooms. Stay on the side away from the highway. Courteous staff that helped with any request. Rooms were clean but could use a makeover. Popcorn ceilings and faux walnut furniture went out a few years ago. You do get used to the road noise after a night.
The hotel is located very conveniently being directly connected to the Crystal City Malls and metro station. The staff was very helpful and friendly. The room we stayed in was a standard room with 2 queen beds. One bed was fine, but the other had a very worn and uncomfortable mattress. The room's bathroom was quite large but the shower had a handheld sprayer style shower head with only one setting which happened to be full blast, but there was plenty of hot water. The hotel's underground parking garage was clean and well lit, but the 26 dollars per night fee seemed a bit steep. While this hotel did have it's issues, our stay was all in all a good experience.
Great place to stay when visiting the DC area. The mall under the hotel is very convenient with lots of restaurants nearby. The park across the street is a great place to relax. It is almost on top of the metro but found it is much easier and less expensive to use Uber to get around
The rooms are very nice and the location is great. We run the Army Ten Miler every year and this is a great location. Also Reagan Int Airport and the metro access make this hotel worth the money.
Good hotel that's right by the metro. Easy to get around town. Rooms are clean with decent view. Good snacks on mezzanine.
Rooms were clean and well designed. We stayed just for a night, and we got good sleep after all tour activity. Hotel is in good location, with bars and restaurants nearby.
My room was located near the emergency exit. The staff was kind and curtious. They went above and beyond to insure my needs were taken care of for the duration of my stay. I will definitely be staying here in the future!
The rooms are okay, but overpriced compared to other local options. Their wifi was expensive and ultimately unworkable. The staff was very friendly and hospitable.
Very convenient if you are travelling out of Regan international. The shuttle is quick, free and convenient as well. The hotel was also located 15 minutes from everywhere I needed to be for meetings, so thumbs up on location as well. Rooms were clean and well stocked. Wasn't blown away but definitely up to par.
Beautiful hotel, service was excellent except for the person I called in the morning to ask for a late check out. Response was "you're just a basic rewards customer, so the best I can do for you is 1p. Which is good but I could've done without the reminder of my "peasant status". :) Must've been a rough morning. Very nicely situated though I would stay here again.
I like this hotel. It's a higher end hotel, so that means breakfast and wifi aren't free. The staff at the front desk are very professional and helpful. I witnessed several dissatisfied individuals being very rude about things outside of the staffs control (one lady had reserved a room at a different hotel and came to this one by mistake) and they were unfailingly patient and polite. The rooms are clean and the beds are comfortable. I was able to hear a television in a neighboring room, but the provided alarm clock in my room included a white noise function which I used. They have an area and will store your luggage if you arrive before check-in time. The shuttle that brings you from the airport makes several stops. The Marriott Crystal city gateway hotel has a similar name. Make sure you go to the right hotel.