The hotel stay here sucked. Came here for an event, and one elevator worked. It took 35 min to get to my room by elevator, so my wife and I took the steps to the 9th floor in a suit and gown. When asked about the problem I was told the chief engineer is on the way. That was at 2am. He should have been here long before then. The event coordinator assured me that we will not have the event here again EVER IF SO IM NOT GOING TO BE ATTENDING. I was already Leary about staying at the host hotel but I was being a good husband so my wife wouldn't have to walk anywhere or catch an uber. We have stayed at the HYATT hotel the last 3 years and that's where we will stay from now on.
I was disappointed with this Hilton. When I arrived (10pm) my feather free room wasn't feather free. Took them and hour but they did remove them.
I staid for several days and my room wasn't serviced. (I was gone all day and there was no do not disturb).
All the basic you would expect from a Hilton. Room was clean (other than no service). It does have an old feel. The soap dish in shower was cracked and a few other minor repair had not been done.
Bed was comfortable. Room was decent size.
The staff was extremely helpful and friendly. Shuttle drivers were awesome. Quick and offered to make sure I got where I needed to go. Hotel offered free appetizer and drink because the Executive love was closed for the night.
The rooms were nice and clean. The staff was always kind and attentive. One of the ladies on the door remembered me by face during the very busy weekend of the marine corp weekend, and she made sure I knew where I was going and was eager to help outside of the price (which was pretty reasonable just outside of DC) it was pretty good.
Nice hotel. A bit expensive for me, but I'm cheap. Here for a dance event. Had a great time.
My visit at the Hilton Crystal City was prompted by a professional meeting. As a location for this meeting, the conference rooms were set up well, with relatively comfortable seating. Unfortunately, as an overnight guest in the same hotel, the amenities were not nearly as well established. There were no major problems, and this would make a fine location to stay but I imagine there are better locations that are better priced.
Nice rooms, excellent location close to Reagan National. Staff were all very pleasant and professional. Be warned that parking in the garage is extra, but you'll be able to come and go as needed because you can use your room key to enter and exit the garage. Very pleased with the experience during my stay.
As a loyal Hilton Honors member, I take no vindictive pleasure in saying this was a poor experience. I was very uncomfortable. This hotel is dated and it shows. First, the walls shuddered -- LOUDLY -- every time neighbors shut their doors, so loudly that I could hear it through my earplugs. Second, the electric plug went kaput in the middle of the night and my phone died so I slept through my alarm (I tested to make sure it wasn't my device). Third, the beds are unforgiving. To top it all off, my last morning there I half-consciously stepped into a pool of bathroom water after the toilet tank had leaked all night.
One star for pleasant staff but there's no getting around the fact that this was an uncomfortable stay. It was not worth the price paid.
We stayed as part of a school trip, and have stayed at the hotel before. The front desk was accommodating and able to assist us with multiple requests. The cafe below was a big hit with our students, though we also ate breakfast prepared for us each morning. Rooms were standard but clean.
This is a pretty good joint. The rooms were nice and clean and the staff was very nice. They do a managers dinner on Tuesday and Thursday nights. The food is very very good. Much nicer than staying in downtown DC.
The room was hot, however, nicely furnished and clean. The bus system was helpful for those who do not have a vehicle to rent. They were very nice and helpful with our questions
Rooms were clean and tidy. Although being on the 11th floor under the 24 hour fitness was quite loud. Woke up more than once to people working out late at night.
This hotel is quite conveniently​ located and near transport. However, some of the front desk staff do not seem to be very happy. Some items were not functioning (frig). This is my second stay here and I had issues the first time as well. However, maintenance staff and valet were very helpful and very friendly.