Had some questions about warranty and Paul returned my call very quickly and was incredibly professional- Thanks Paul
Two phone calls to set up appointment after work, three different sales men, one man to move the cars and one hour later getting in a car with a dead battery, low tire pressure light was on and dirt plus a hole in the back seat? Then climbing in the car with a man to tell me where to drive? I lived in the area for 30 plus years and own same car 5 years older with 60,000 plus miles more in better shape after kids, dog, camping gear ect
The best experience We've ever had buying a car. Erik kept a keen eye out for the exact used Lexus SUV we were looking for! First time to buy an SUV only through photos and, of course, Erik walking us through with documentation and photos of any detail we needed. We'll be back for our next vehicle. Thanks Erik!
I had to bring my car in for a recall for a new light switch. While they were working on it they raised the car up and poked holes in my exhaust so it was louder than when I came in and told me I had to replace it. Nothing at all to do with the recall! A previous recall the service guy called me an idiot when I refused to have them do an alignment. I had just had an alignment done elsewhere that week and had not replaced the tires. They may know mechanics but their attitude is absolutely terrible. I will never have them fix anything more than a recall.
Stay away from this repair facility. The worst ever experiences I've had with a repair shop. Episode 1 was 3 days waiting for them to (never) diagnose a rough start. At the end of day 3 when I needed my car back, I had to come down and wait for my car to be "found." My service advisor had gone on vacation without notifying anyone else of the status and there was only 1 overworked (of 4 normally) service adviser there to handle everything. They never did figure out the problem - I had to with Google's help. The second one was worse. I had a bad engine mount. I left the car there for the repair. My son had to pick up the car since I was out of town. They replaced 1 motor mount and left 2 others in place that were completely destroyed. I'm sure they were like that when I dropped it off but why would they send out a car with 2 bad motor mounts? When we called the service manager to complain about this poor service, his response is summarized by "Well that is a bummer." No "What can I do to make it right ?" or anything similar. Poor service group from top to bottom. STAY AWAY!
I've had work done there twice now, and both experiences were better than expected.
This is the third car, that I have taken a part in purchasing, two for myself, now one that my daughter purchased today 6-12-17.( Her first time purchasing a vehicle) she said Erik made her feel comfortable.
Erik Lee is a phenomenal salesperson, he went above and beyond what I expected! My daughter and I are now lifetime customers!!!
And Travis in the Service department is a professional too! As a matter of fact I have total confidence in all of the staff.
Crown is amazing- prices are fair and service is top notch! Always welcomed like an old friend! Travis in the service department is a great asset!
We recently purchased a car from Crown Motors and we were extremely impressed with Chris Koorey, our salesperson. Chris's attention to detail, knowledge, and communication skills led to our decision. We will definitely give preference to Chris and Crown Motors in the future.
Over priced vehicles, no room for negotiation, poor trade in estimates, use all the worst used car sales tatics. Best to go elsewhere​ buyer be ware! Also once they have your phone number expect lots of follow-up callsand text messages.
I got connected with one person by researching cars for my wife. I clearly stated two items after noting the exact make/model I was interested in: best price and no shenanigans. Having already looked at a few local dealers, I just wanted to show up and buy the car.
One person said ok, no problem by email. Then someone else sent me a text. A third person, the manager, then contacted me. Shenanigans.
Seems to me this team doesn't know what other people on the team are doing, and I do not have time or patience for games.
So we went somewhere else and did what I said I would do - showed up and bought it.
If you enjoy people who will scramble over each other to contact you, this might be the place to go. I prefer to deal with professionals.
My salesman Lee was so helpful and patient with me. He helped me pick out the perfect car for my needs! Love this dealership! Love my car!
Your very friendly staff made me feel like family! I will definitely be back for all my service needs. I've tried other dealerships in town and Crown Motors is clearly the best!