After shopping around at dealerships for weeks, I stopped at Elhart and was blown away by their customer service and expertise. Tim was extremely helpful in finding my dream car and Dave made the trade in process effortless. Their entire team at Elhart is professional and so accommodating. Caryn and Dan helped find me the the lowest financing and made the car buying experience a dream. I highly recommend Elhart for your next vehicle purchase. They are the best in town!
Holland is worth the drive to work with an elite team that is excellent at their job and cares about all customers. In my experience, it was not just a business transaction alone. Junior and everyone that works with him are relationally while going the extra mile. There are so many examples of the team at Elhart going out of their way for me. The first time, was finding a ride for me the night before buying my car with being located in Grand Rapids and no trade in. It was a pleasure to meet Junior and the team that worked with him. I want to share about their teamwork in action. Each people has there our strengths and they respect that. So, if I ask a question that Junior doesn't know then he will confidentially guide me to someone who can answer the question. They don't lie, tell you partial truth, or tell you what you want to hear. These are healthy, honest, people who care. Elhart is worth it! Stop by and see the difference of Elhart.
Had a wonderful experience at Elhart. The staff there is wonderful and very helpful. It was my first time buying a car and the staff walked me through every step so that I knew exactly what I was doing. If you are in need of a new car, head over to Elhart and ask for Junior! He is AMAZING and made my experience at Elhart awesome! He truly cares about you and your car needs!!
Ben M. did a great job listening to what our focus and priorities were and then providing several options to us. He worked great with coordinating with my wife to review the car, educate her on all the options and functions, and then no pressure answered all her questions.
With myself he heard what I wanted for us, the options we wanted. He lined this up and provided a couple great options on site with a great selection. Well informed on all features and options. He kept the process going smoothly.
Very happy with our purchase and with the whole process of working with Ben. Will be back and I highly recommend you ask for him.
Duane handled the entire sales processes very well. He was very personal and I think that's important when making a large finical decision. Yes this is part of their job and he does it well. Caryn was also a great person to work with. She worked to find the best rate possible and did a great job doing so. Thanks again, would defiantly purchase another car from Elhart.
When your in the market for a vehicle, you can make a purchase from anywhere. We were shopping for a reputable, honest, local dealer with a focus on personalized customer service. We wanted a sales team that stood behind their product and ensured we were completely satisfied with our purchase. We received that level of service and more with Junior. He went above and beyond without hesitation to give us an outstanding used vehicle buying experience. We felt we were treated like family and there was no hassle or pressure. His ingenuity in use of technology (cell phone) to communicate with videos stood out. Caryn augmented the experience with financing ensuring we got the best rate and presented all options available for our purchase. Anyone interested in purchasing a vehicle, you owe it to yourself to give the team at Elhart an opportunity to earn your business. They earned ours.
Ask for Tony , this guy is amazing. Very patient, soft spoken , noligable, and awesome. The best sales person I have ever had. Felt like I gained a friend for life instead of buying a new ride.
can't describe how happy we are about our purchase from Elhart. Our circumstance was unique, to say the least. Jennifer was patient, understanding and a blessing. She truly made the entire process as easy and as stress-free as possible. Both her and Duane were able to accommodate us and allow us to be in a safe, reliable vehicle beyond what ANY other dealership would even think of doing.
Life is not always fair and situations sometimes really suck. I can now rest assured that my family - no matter what happens - is safe. And that means more to me than you can imagine.
Dramatic?! YES and may sound ridiculous when rating a car dealership and it's employees but as I said, our circumstance is unique. To say they just "sold us a car" devalues their role in our stressful time.
But with Elhart, I promise you will NOT be disappointed.
I had the best experience at Elhart. After visiting other dealerships they are really the only ones that go above and beyond for the customer and are happy to do so. Other places were unprofessional, unwelcoming, pushy, or sleazy, making Elhart the only place I wanted to purchase a car.
Junior was so much fun to work with and made me feel like family. He made what would normally be a daunting, stressful process something enjoyable. He helped me find what I was looking for and had it in great shape for me to drive home.
Victor from finance was also great to work with. He broke everything down for me as a first time buyer and got me the best plan for my car. He was very patient as I waited for money to go through, and as I had lots of questions.
I would recommend them to everyone!
I bought a 2007 Nissan Altima from Elhart a year back and on the first day driving it noticed some clanging noise coming from under the hood. It was quiet enough that I didn't think too much of it. When I brought it in for an oil change a few weeks back they came back out with a large part of the suspension that had been bouncing around inside the car. When I looked back at the records, no surprise: the assembly had been inspected and was "in good condition." Now I'm looking at over $1000 of repair costs.
The eagerness of the salesman to offer the car at a lower price would additionally suggest Elhart was aware of the condition of the car as being broken. Perhaps this was merely a one-time incident, but it should speak to the company's negligence and disinterest in their customers. I would highly recommend shopping elsewhere.
I went in to Elhart to look at a Ford Flex that I had seen on a few auto "finder" websites which led me to Elhart. They were one of the few dealerships on a Saturday that I was able to visit as many that I had looked at were closed weekends. KC was kind and courteous the entire time. After test driving the vehicle I explained to KC what I really needed to do financially. Unfortunately he was not able to find a solution right then and there. However, I left him the details between, payments, price, and interest rate and asked him to contact me if he came across an option that fit my needs. KC ended up calling me and explaining an option that worked out perfectly for me and my family.
More than just the onsite service however, KC was as great as a salesperson that anyone can ask for. He would always respond with a phone call or text whether or not he was on site. I had reached out to him late on mothers day and he promptly followed up and said that he would be in at 9:00am and would call me first thing. I received phone call at 9:02am. That is service.
Caryn Knapp handled my Financing and was also Amazing! She got me an even better interest rate that I expected originally. She was energetic and made me feel welcome there. I had my 18 month old child with me as well, and they catered to her as if she was part of the family.
Thank you Elhart, it was a great experience.
I bought a 2014 $30k Pickup truck. Truck was not looked through or properly cleaned up before me getting there. Multiple spots in clear coat chipped out / missing. I purchased the Zurich coating, so when I had this put on I made out a list of all of the flaws that I found in this truck just by taking 20 minutes out of my day. Simple. Something that they could've EASILY done.
I was told "I just put some gas in it for you" So i get in to take it for a test drive and there was only 1/4-1/3 tank of gas in it. Little bothered by that, but whatever. Dropped my truck off the next week to put on the coating, was given a vehicle to take home for the night, jump in it and guess what? THE GAS LIGHT WAS ON. Completely empty, had to go into the gas station which is RIGHT NEXT DOOR to the dealership.
Staff very friendly, but these small gestures could've made a much better overall experience Makes me think, if they cheap out on things as small as this what else are they trying to cheap out on?
Excellent attention to my product goals and financial limits. Jeff Schaap was upfront, honest and helpful in my choice of vehicle. I would recommend him to anyone who is in the market for a new or used vehicle.
Outstanding costumer service. I located a truck online that I was interested in and sent an email to get more information about it. I received a phone call shortly after and scheduled an appointment with Trevor Onken. Trevor was great to work with and had the truck ready for me to drive. With in a week I was back at the dealership to sign paperwork and pick up the truck. Trevor and the entire staff are outstanding and do not push anything on you that you don't want. It was a great experience dealing with everyone here.