Courtyard by Marriott Laguna Hills Irvine Spectrum/Orange County

Location :

23175 Avenida De La Carlota, Laguna Hills, CA 92653, USA
Added by Jopie, at 16 February 2017

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• Shirley Lovegren

  11 December 2017

  We stayed here for three nights due to being evacuated for a fire. Considering the situation, our stay could not have been more pleasant in my opinion. Actually looking forward to visiting the area again, and would love to stay there again

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• David Hallowell

  05 December 2017

  Needed to stay on a holiday. Booked room for 2 adults, 2 children. Booking algorithm suggested a king bed and a couch pull out arrangement. When we arrived there was one employee working the entire property. She had a good attitude, but had only been there for four days and was struggling to keep up. We got to the room and the pull out was a very thin pad on a hard steel frame. No one had taken the time to look at our reservation to provide bedding for pull out, and when we called the front to request it, we were informed we needed to be patient since due to the holiday there was no staff. I offered to come retrieve the bedding myself, and I was informed that the staff member did not know where it was. I offered to pay extra to upgrade to a room with two beds, and was informed that since I'd booked through Expedia, it was not possible to change my reservation. We were informed we'd need to wait over an hour until the overnight manager came to get the bedding. With two small children and the already late hour, this created an unacceptable situation. I am sympathetic to the fact that it was a holiday, but I was in the hospitality industry for over a decade and a half. I have worked many holidays, including Christmas Day. If Marriott isn't willing to staff appropriately on holidays, then it has no business being in the hospitality industry and taking my money. I will actively avoid Marriott properties going forward

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• David Morrison

  27 November 2017

  Beds are nice. Noisy near Interstate in the morning. Air is dry and it makes it difficult to breathe at night.

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• Chris Fiduccia

  20 October 2017

  I love staying with Marriott hotels, but this was not one of them. I had to get transferred here because the hotel I booked at oversold which was fine. I walked in the front door and told them that I was transferred from another hotel and they didn't have any type of reservation for me. The manager was called over and said she thought she had a note somewhere about a transfer but she had to go check. She came back and just had to set up a new reservation because there wasn't anything on file for me. Not once did they apologize for the inconvenience or sympathize with me. I asked if they could add my rewards number in the next day and they said no because I had already checked out. I never called the front desk to tell them I was leaving so I'm not sure why they thought I was already checked out. Overall my experience here was just very negative. I love Marriotts and would always recommend them, but not this one.

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• Kim Scott

  01 October 2017

  It's OK for a hotel, but not up to Marriott's usual standards for a Courtyard Bring earplugs! It has gotten better with my stay in September '17 (I forgot my experience before and stayed again), and is still noisy. In my 3 stays, I've had noisy rooms, the hot water run out, a room with no thermostat (so the HVAC runs all the time), a leaky faucet, 2 gross ironing board covers, and stains on the carpet. Add to the above the fact that it's not easy to get on the freeway North, and noise from the freeway.
  
  While the hotel takes care of these issues as they can when notified, it's simply the 'pecked to death by ducks' feel that I dislike.

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• Safaa Hameed

  16 September 2017

  It is a very nice and clean hotel with professional staff.
  Very nice location.
  Good amenities.
  The only issue in my opinion is that the entrance is hard to be noticed and if you miss it you have drive long distance around the area to find that one tiny entrance again!

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• Miguel Arcilla

  30 May 2017

  I had an overnight stay because of a job nearby. It was around 3 am. I wasn't able to enjoy their service because of time constraints but their small bars, lounge, hallways are really nice. Food seems fully stocked, the area is clean and had no foul odor too. The room was good too. They could need some extra work with pest control after seeing a small ant crawling on the wall but that's fine. The bathroom is decently spacious. Complementary soap and shampoo are good too. Overall, my stay was short but I like it.

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• John Van Der Veer

  26 May 2017

  Great rooms, staff and facilities. The restaurants prices are a little high for what you get. There are tons of restaurants around, so eat somewhere else if you have transportation. Otherwise great stay! The beds are comfy except the pillows.. but that's a personal preference.

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• Devinp211

  10 May 2017

  Location is great as it is close to the Canon USA training facility. Plenty of restaurants within a mile. Rooms are very clean. Only downfall is gym is slightly small.

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• Britany Zesati

  03 April 2017

  The Courtyard was very nice and clean and modern. I enjoyed staying there. All associates were very friendly. The one small change I would recommend is to purchaae new pillows. The pillows in the room are so uncomfortable.

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• Rick Wight

  23 February 2017

  Great staff here who are always friendly and helpful. Rooms are nice and clean. Location is very convenient with easy freeway access. And nice bistro with good food options. Bonus- Starbucks in the lobby

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