Name: Country Inn & Suites By Carlson, St. Augustine Downtown Historic District, FL
Address: 231 San Marco Ave, St. Augustine, FL 32084, USA, US
Telephone: +1 904-827-1766

Country Inn & Suites By Carlson, St. Augustine Downtown Historic District, FL is a lodging, located at 231 San Marco Ave, St. Augustine, FL 32084, USA. They can be contacted via phone at +1 904-827-1766, visit their website www.countryinns.com for more detailed information.

Location :

231 San Marco Ave, St. Augustine, FL 32084, USA

Contacts :

Added by Jopie, at 23 March 2017

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Add email
Add business description
Add Social Media
Add Products and Services

TyNoOutlet

23 December 2017

Dec 23 2017 is when I am writing this review. On first arrival it looked good. Free cookies were a plus. We got our room on the third floor. It smelled like a fart. No lie. We got a new room on the second floor and it smelled fine but there was a spider on the bed. But after that everything is fine. The breakfast is delicious. Internet so slow that at full bars Google maps says I'm offline. It's good for one night but that's it.
Jennifer Poole

12 December 2017

Do not waste your money at this place! Spent $236 and it’s the worst place I’ve ever stayed. Room was tiny, walls were dirty, carpet had blood stains, lamp shade was disgusting. The beds were probably 20+ years old and very uncomfortable.
Erin McNeil

05 December 2017

Hotel wasn't very clean, at least our floor the first floor. Toilet was leaking and repaired twice but still leaked. Location wasn't bad. Close to park and ride.
Becky Garcia

11 October 2017

I made a reservation for a king sized room, but when I arrived, I was given a double bed without consulting with me about it first. When I went to the room and saw this, I turned back and went to the front desk. The lady at the front desk said she "assumed" a double bed would be ok; but after explaining to her that wasn't the case, she went to talk to the manager, after which, she finally switched me to the king sized room.
After the check-in incident, I had an ok experience here. The bed was very comfy; the bedsheets, however, where not changed, which I noticed on the second night of my stay here- due to hairs all over the sheets. The breakfast was good and complimentary cookies at the front desk was a plus.
Linda Martin

10 October 2017

Very quiet, spacious room. Back door has a major issue reading the key card to let guests in, causing us to have to go around to side door or front door. With mobility issues this is very inconvenient. Also there are ants all over my bed, am bags. Didn't want to ask for another room because we didn't want to move everything, also after seeing all the little ants around the exterior of the building we figured there was no getting away from them, but parking in back in the handicap spot and not getting access into the building from the back was very disappointing. But for the price, pretty good otherwise. We had the same key card issue many years ago when my family stayed here too. I depend on the Country Inn and Suites name and had hoped by now the door would have been fixed.
Sherri Seaver

01 October 2017

Absolutely a great place to stay.. Our room was very clean and the staff was great also! We will stay here again next time we're in St. Augustine.
Bethann Sneed

07 July 2017

It was nice but the AC in the room wasnt that cold and the pool area didnt have any cover. The Brick outside was so hot it burned your feet. There was no shade at all outside. When your traveling with kids shade matters..
Bobby Jackson

28 June 2017

Nice place that is in a great location, close to the historic district, but far enough away to not be crazy expensive. If you want to get on the Red Train Trolley, which I HIGHLY recommend, it's just a short walk or even shorter drive. The room was clean, the parking was easy and the hotel clerk, Debbie, was just the best.
Marilyn Outen

10 June 2017

The first room we had the room was dirty. It was a suite and looked like it had blood dropped on the floor, the mattresses are completely wore out. I lifted the covers to check for bed bugs and the mattress seams were not together I could see the springs. The phone was just dirty like they dropped the dust cloth on it. The A/C was set on 60 and the room was 82, and not cooling. We changed rooms, there was hair on the shower, the mattresses were a little better but not much. I would not recommend this hotel.
Kendra Weikman

27 April 2017

I am a local resident who stayed two nights at the Country Inn and Suites - St Augustine for my bridal shower weekend and what a mistake that was. I reserved a single room with two queen beds for my 4-month pregnant maid of honor and I to stay in. We noticed right off the bat that the AC unit in the room was not working as the room's temperature felt to be in the high 70s and extremely humid. The carpet and all textiles (towels, bedspread, etc) had a damp feel to them too. The front desk was called and a customer service rep came to our room and agreed that the AC was indeed not working. She unplugged the unit then plugged it back in, and asked us to give it some time to "kick in". My maid of honor and I ended up getting dressed in another friend's room to prepare for the evening's festivities as our room was too unbearable. Before leaving the hotel for dinner we informed the front desk that our room was still hot and they said they would look into it. And that was the end of it. No further attempts at fixing the issue were ever made by the hotel staff. My maid of honor and I tried to "suck it up" and sleep in the room that night and neither of us were able to fall asleep. We contacted the front desk to change rooms however none were available and we had no other options. The next night we stayed in another friend's room in her king suite and she stayed in another 2 queen bed room with another member of our bridal party. My maid of honor and I shared the bed in hopes of finally getting some rest in a cool room. Our room was not used that evening at all by anyone. On top of the temperature issue the hotel had trash and old food trays left in the hallway over the entire weekend's duration, the carpets were never vacuumed during our stay, and several floor tiles were cracked and loose. My pregnant maid of honor actually tripped on a broken tile and almost fell down. Now the main memory I have from my bridal shower weekend is a horrible hotel experience

4/26/2017 - UPDATE

It has been 5 months since our horrible stay at Country Inn and Suites St Augustine and I STILL have not had any resolution from the company. I have communicated with the manager, Jay, only after submitting a formal complaint through the Better Business Bureau, and even since that the only compensation offered was the equivalent of a $10 gift card. Since that time Jay has refused to answer any further emails and calls. I am pursuing further complaints against this establishment. Do NOT waste your hard-earned money on this terrible business!
Martin Coady

30 March 2017

The facility has the standard layout for a Country Inn & Suites. They do not permit pets although many of their locations do which is why this chain has become my wife's go to choice when traveling even when unaccompanied by our "children." In this instance I was traveling alone to Miami and chose St. Augustine as a stopover. This particular location appears to be somewhat older than other ones where we have stayed so it could use some updating. Otherwise, it is completely acceptable for an overnight stay and perhaps even longer. It is conveniently located and there is a two non-chain restaurants: a Mexican place across the street and an Asian restaurant next door.