Great, friendly service. Very comfortable atmosphere with easy access to adjacent highway. Definitely should be at the top of places to consider!
I'm giving this Comfort Suites Buffalo 1 star because we had 6 rooms for 3 nights and they were never cleaned despite specifically requesting it at the front desk. I brought students to this hotel for a school conference and not one bed was made the entire time! Trash wasn't taken out and we had to hunt down housekeeping for towels. It's an older hotel which should make customer service and cleanliness a top priority but obviously not. When we checked out, the front desk lady gave me the managers card because she felt bad and I emailed him. I've yet to receive a response so they really do not care about customer satisfaction. We also had issues with the bathroom making a terrible noise from the pipes and the floor squeaking making you feel like the tub could just fall through the 2nd floor. One our rooms the water would not turn off no matter how hard your turned so it just dripped for 3 days. Would not recommend this hotel and I've stayed at a ton of Choice hotels through school trips. We've just had such terrible housekeeping service!
I would definitely recommend this hotel. I enjoyed an overnight stay here before I headed to Niagara Falls, CA. My flight was late and I arrived just before midnight. When contacting the hotel for shuttle service from the airport, I was notified that there wasn't a driver at the time BUT the receptionist was awesome in giving me directions for cab service to bring me to the hotel. I was also reimbursed for me cab fare! The room was very clean and just what I needed to wind down after a long day of traveling. Breakfast was perfect for grab and go also.
Excellent service here, we arrived pretty late to our hotel and they took care of us. They keep the place tidy, especially the rooms. . They provided morning breakfast from 7-9am. There is also a pool and equipment gym. The location of the suite is about 5 minutes from Buffalo international airport which is very convenient because we had a flight in the morning.
The location is very close to the airport, but tucked away from traffic to avoid noise. The staff were very helpful and empathetic to our needs. The complementary breakfast was also a great way to start the next morning.
Room/hotel very clean. Location is odd compared to other airport locations. Pool was closed although employees were quick to mention it's indicated on their website, one need to read the small prints of their website to take notice as they still advertise a working pool. Breakfast selection was good and well replenished but the area was tight with not enough tables to accomodate all guests. Beside, breakfast hours are between 6 and 9 which forces everyone in the small area at around the same time. Good for the price but we won't return.
The front desk was really helpful and service was great. When I arrived my reservation was not in the computer even though I had emails confirming it. They quickly took care of the issue and got me in a room. Hands off to the team. The room was nice and clean and had a decent selection for the breakfast buffet. In the morning they provided me transport to the rental facility. For the price it was well worth the stay.
Complimentary breakfast is really convenient and tasty. Room is big, including fridge, king bed, couch, desk, full length mirror and decent sized tub as well. Right next to Tim Hortons, for those Canadians hopping the border for cheaper flights.
My parents won a night's stay at this hotel at a local charity event. It was good for one night and breakfast in the morning. My parents, kindly gifted us with this certificate so we could have a night away from our four month old son. When we arrived at the hotel the staff did not immediately greet us, although
I went to Blue Hill this Thursday with a couple of friends. Turn out the food was not good. Small portion doesn't equal good food. Its not tasty at all. We expected a lot but the reality was too cruel thinking about the bill.
It was a pretty good hotel, the breakfast was also good, some of the staff were amazing people to talk to & friendly. But I'd have to give it 3 star's only because the one lady that worked in the front (Nicole), had the worst attitude & was rude. We gave her no reason to be rude, nor give us attitude. The first night we got there my friend & I just thought she was in a bad mood, but it turned out to be that she's just that way with some people for no reason. I feel like this problem should be fixed, especially when we were told everyone complains about her other then that, my friend & I won't be staying there anymore due to her bad survives. Someone with an attitude problem shouldn't work front desk.
Booked a night here at the last minute. Place was clean and as described. Our flight arrived very late, past midnight, so the hotel shuttle was not running. We called and they said to just take a taxi and keep the receipt to get reimbursed, so getting there was painless. Friendly staff.