I'm very impressed. They did a great job. Very professional
This place is great. We've been going to Clausen for years. They're extremely knowledgeable and they aren't price gouging
Helpful, knowledgeable, and professional. Full disclosure, I have not used Clausen Automotive (yet). I called to ask questions about our Toyota Prius v Gen 3 that was recently diagnosed by another shop with a head gasket failure. I talked to Cory and asked him details about that repair and he was very knowledgeable about the repair and generous with his time and insight. I wish I would have called Clausen Automotive 2 years ago for a pre-purchase inspection before we bought this car. Based on that call I would not hesitate to try them as our mechanic.
First visit to Clausen’s was with a coupon for a free oil change for my birthday! Staff was friendly and service was excellent and quick. Will be back for sure!
Too expensive. I gave them two stars because they did give me a loaner car which was nice and the guy on the phone was supper nice. However the things I really cared about-price and getting my car to work were not nice. Over charged went to a near by mechanic on Milwaukee street who will tell you what exactly you need and work with you on price.
Does great work and honestdidn"t try and sell me work I didn't need.
Love these guys. They have taken care of all my cars with great care.
Great service, online appts w/ email/text communications, friendly people, prices seem fair & they seem to only do/suggest what is needed. Great place.
My ebrake was failing, I had my car roll away from its parking spot. So I took it here to get it diagnosed. They "claimed" my rear calipers were shot and needed to be replaced, costing about a grand for calipers, pads, etc. The diagnosis made some sense, as if the calipers were shot they couldn't engage and therefore my ebrake would act as if it isn't working. I couldn't however afford a grand for the repair, so took it to my parents to do it ourselves. We get the parts and replace one of the calipers (all the while wondering what was wrong with then in the first place, they didn't look bad), and sure enough, the ebrake itself does not engage the calipers! It will do it about 50% of the time, still trying to figure that out. But basically, they were going to steal me out of a grand for service that wasn't necessary, as we don't see any major issues with the calipers, and it also wouldn't have fixed my problem! So glad I didn't waste my time with them
I've been taking my '03 Suzuki Aerio to Clausen for a little over three years. Their service is always professional and complete. Even though Suzuki no longer markets their cars in the US, they always get the needed parts quickly at reasonable prices. Labor charges are about the same as other independent shops in the area and seem fair to me.
I receive a detailed printed work report after service. The shop also provides a generous warranty on their work and parts.
Loaners are provided at with the agreement that the customer refills the gas tank to the level at which it was when he get the car. Most are older cars but all run well.
Friendly and informed staff willing to explain the work needed and work done.
Very satisfied.
Today I had my car serviced at Clausen. They did an EXCELLENT job and were so professional, kind and HONEST! I would recommend this Service center to anyone who wants great service and complete honesty. Sincerely Ann Olson.
They call themselves the hybrid shop. Sure, they'll work on your hybrid. They'll also cut off and remove part of your vehicle without asking, strip your oil filter retainer making it impossible to every remove the filter in the future and destroy your dashboard to replace a filter that drops in behind the glove box.
I very strongly urge you to avoid these clowns!