Cabins USA Gatlinburg

Location :

849 Glades Rd Unit 1A1, Gatlinburg, TN 37738, USA
Added by Jopie, at 01 January 2017

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• A A

  27 December 2017

  We used VRBO for the first 4 nights of our Gatlinburg trip and decided to stay an extra night so we booked a cabin through Cabins USA. The ease of booking online was superb. The place we rented was A Bear Trax, located at Sky Harbor right in the same area as our other cabin, so it was perfect. After booking we drove down to the office to check in and early check in was not allowed so when we arrived at 4pm, the place had not been cleaned. Trash on the porch and dirty linens on the sofaI called and they seemed as though how dare I request someone get there promptly to clean it. We had dinner reservations and with 2 children, one who required a bath and a load of laundry to be done, this was highly inconvenient, the gentlemen didn’t seem to care. By now we had to hurry to dinner, but he assured me cleaning was in route. After dinner we return to find out, no one showed for cleaning. It took over 20 mins to get someone on the phone and once they were on the phone, I was placed on hold 27 mins before the manager answered. It’s now 8:30 pm and I have no solution. After suggesting they stop with apologizing and find a solution, they give us another cabin and speak it up as an “upgrade”, well it was 30 mins away from where we wanted to be and hardly an upgrade! It is so dated and has box tvs, wood fire place not propane and the beds are harder than the floor. I am so disappointed in the customer service and experience I had with this company that I WILL NEVER recommend anyone I know to use their rental service. At almost $300 for the night and a $76 discount, I’m still on the loosing end.

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• Arianne Turner

  20 December 2017

  Amazing customer service, even after a mix up in our reservations they went out of their way to right their wrong, upgraded our cabin and made our stay wonderful. We have stayed with them several times and have never been disappointed in the cabins or customer service.

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• Tracey Smith

  19 November 2017

  On the Creek, pictures are deceiving! Don't be fooled by the pictures, this place is old and wore down. The AC doesn't blow cold , we have 0 water pressure, bed bugs, the sheets have hair from down under on them, the floors are bad and have cracks, all of the outlets don't work, the shower upstairs leaks on the 1st floor, plus too may more to name. Really bad response from the #number t call. They couldn't accommodate us, said they could discount us til the end of the week or refund us if we leave tonight att 11pm. Seriously! 19 people at 11pm. Don't fall for this. Everybody knows how hard it is to get 19 Family members?

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• Khusbu Patel

  23 October 2017

  Have been to Pigeon forge and Gatlinburg cabins many times but never had such bad experience before. Bathtub is clogged, which there is another bathroom so all of us used one bathroom due to the inconvenience. The shower curtains have black fungus all over. The hot tub is all lined in green slime on the inside. When called the desk for just having hot tub cleaned, they said they are not sure when someone will be here to clean up. We are leaving next morning and can't enjoy as planned.

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• Mary Rose

  27 September 2017

  By far this is one of the best places to rent a cabin from in Gatlinburg,TN. Considering I make a trip to gatlinburg,pigeon forge about every 3-6 months for a weekend getaway or a long vacation stay. We love this place and super happy we found Usa cabin rental about a year ago. Here is the only bad experience and here is how it was handled and fixed beyond my standards. They went over and beyond my wants to make us happy.
  
  Bad- after a long day of shopping,chasing children and walking miles we returned home to our cabin(with a pool) to find the pool being occupied by the kids of the people that were there to fix the pool that mind u had been broke for our entire stay. Along with this issue these kids were all over the place wild and many other things happened that were not exceptable for anyone. I was beyond mad,upset and hurt. I immediately contacted USA and expressed my saveir anger.
  The Fix- within 5 minutes I had a returned call and those workers were kicked off the property and USA rental went very well over and beyond to make it up to us and make us completely comfortable and feel safe in our cabin. That company was fired and USA rental made it up to us in so many ways.
  
  With this being said that has been the only issue with this place I have ever had and to me (a person with high standards) they did more than their share to help me and make up for any inconveniences. That's all you can ask of a place when something out of their control happens. I WOULD RECOMMEND THIS PLACE TO ANY AND EVERYONE. The cabins are nice,clean and great shape. I love every cabin e have rented and will return again very soon!!!

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• Kimberly Hill

  03 July 2017

  My family and I booked the cabin "A Mountain Haven" from 6/20/17-6/24/17. I can't tell you how many different places I looked at but kept comparing everything to this cabin so I thought to myself this is it! Our very first family vacation. The cabin was beautiful it had everything we needed. The drive up the to the cabin gave me a bit of anxiety but that comes from being a city girl I guess. The first night we were there I made the rookie mistake of not checking the beds as I should have. The next morning my 9 year old who slept upstairs in the loft bed, came down and said her finger hurt. It was swollen and red. I check her body over and she was broke out everywhere. Her arms and legs were red and itchy. My first thought was not bed bugs but that is exactly what we found. I called the after hours number, the lady on the phone tried to tell me they could possibly be some type of beetle. They told me they would send someone out only to call me back and say that he could not come out till morning. I let her know that I needed someone that night to make sure the other beds were ok to sleep in. It was late by the time the 3rd party exterminator came and confirmed it was a case of bed bugs. The gentleman from Cabin USA called me to inform me I was entitled to a full refund however they could not move us into another cabin for fear of cross contamination. That news was heartbreaking. We had 3 children and no where to go. The gentleman also told us he was the only one there to answer the phones so he could not help us find another place to stay. So here I was at 10:30 - 11pm scrambling to find another company to book with. The thing that upset me more was the fact that the gentleman insinuated that we had brought them with us and that is why we couldn't be placed in another cabin of theirs. If that were the case we all would have had bites and those bugs had been there longer than 12 hours. So while yes I did get a full refund and for that I am thankful, this was NOT the vacation I had planned and I can not recommend Cabin USA.

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• Amanda Bontrager

  14 June 2017

  We were excited about or relaxing trip. However, upon arrival we noticed several issues. Firstly, the WiFi is non-functionalhad we read farther down into the review section we would have learned this is an ongoing problem with this cabin. Secondly, the much anticipated hot tub on the secluded deck was not filled to the appropriate level. In fact the entire filter was above the water line. We called the front desk as any normal paying customer would do, considering we had been in the cabin for about 20 minutes. I was told that a repair man would be out and they were putting a "work order" in (5:10pm). When we returned from dinner (7:15), the repairman had not yet been to the cabin. So we decided to hunker down and relax watching a little TV. That was wishful thinking. The Comcast service is out-that's right, O-U-T. So, we call customer service again.
  
  I get a lovely lady on the phone who proceeds to tell me that the immediate "work order" I was told going in at 5:10 pm was not doled out to whomever until 6:28 pm and there is "no telling" when they would be here. Oh, oh and by the way, we knew your cable was not functioning. Comcast has been called, but they do not know when they would be there to make the repair. When my husband got on the line to ask the very obvious, "do you guys even check the cabins before new guests arrive"?? She answered, "we clean them, but they don't inspect them". Wwwwwhhaaaaatttt! So we are sitting in a $1,100 cabin and half the advertised amenities are non-functioning and a big ? on when we will be back in order.
  
  Thanks for the memories Cabins USA. Maybe tomorrow will be a new day?????

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• Alicia Lykins

  13 June 2017

  Family booked a cabin in gatlinburg but when we did the express check in over 48 hours in advance they told us our cabin had damage from a storm and could not be used so they put us in another cabin in SEVIERVILLE, 40 mins away from Gatlinburg. They claimed it was an "Upgrade" because the cabin had been recently renovated. I don't feel renovated space is worth the 40 minute drive ( which is not taking traffic into account). We arrived to cabin, dishwasher flooded the floor and the hot tub did NOT work! They sent folks out to fix both, hot tub was never repaired so could not be used the whole trip. The dishwasher require multiple days of maintenance (they were nice) in our cabin to fix it. First use of the dishwasher it breaks. We were suppose to have pool access but was never told where the pool was. When we contacted them about it they gave us an address to a pool that required card access which they never gave us. I expect when I book a rental and my rental becomes unavailable that I am offered a replacement IN THE SAME CITY! Not 2 cities over, I expect the "amentities" to work. Not once have they offered us any sort of discount for all the inconveniences! I have booked with other companies in the past and they were great. I would definitely think twice before booking with CABINS USA!

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• Shii Elegant Event Planning

  07 February 2017

  Several friends and I stayed in the Breathtaker cabin for a marriage retreat from 2/2-2/6. It was ABSOLUTELY Amazing! The view from the cabin was definitely BREATHTAKING. Wifi signals were a little weak, but its expected in the mountains. We were very secluded and whenever we did need maintenance, they were there within the hour. I recommend this company to anyone and will be returning in March with my husband and small children!

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• Bryan Pille

  08 January 2017

  At this location the office was burnt in the Gatlinburg fires so we went to cabins USA Pigeon Forge where we found the office staff to be very pleasant to work with the cabin was located in between Gatlinburg and Pigeon Forge very convenient to get to both areas our cabin was clean and comfortable

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