Very friendly, helpful, knowledgeable, and willing to help me figure out the best way to use my insurance.
The customer service and helpfulness of the staff goes above and beyond!
Friendly, professional staff.
Been with them a few years now and I would not leave them!
Staff were very helpful in getting my insurance sorted out, and then in getting me the best deal possible.
Not a great experience. I was looking at frames, the first customer service representative was friendly and asked if I needed assistance. I politely declined because I wanted to try on a few choices at my own pace. By the time I made my way around the shop to the counter, one of the ladies asked in a very snarky voice "is someone helping you, or are you playing on your own?" Customer service like that is unacceptable, especially when you are buying something that can be upwards of $500. Save yourself the frustration and go somewhere that has a better selection and cares about customers.
I was welcomed by Colleen at the front desk.. She looks up at me and walla I am given the best complement for the day .. You have a beautiful face. The optometrist was attentive after evaluation I was given two pairs of free contacts essentially a month supply. I was handled over to Melissa. She was attentive we both picked out a perfect pair of sunglasses. I got a great deal. I experienced what one calls excellent customer service at all levels.
I had a wonderful experience! Dr. Kresnak was very thorough and kind. Extremely helpful. All the employees were nice as well. The only con was that there not many frames to choose from that were covered by my insurance through Medicaid.
Rude. I went in there to find glasses and the lady who took my prescription said I was blind as a bat. She continued to make a big deal out of my poor eyesight/prescription. Will not be going here. Embarrassing professionalism in there.
Ridiculously overpriced. Eye doctor rushes through your exam trying to get you out as soon as possible, leading me to believe my prescription isn't as strong as it should be. staff deceives you and have severe attitudes. Their headquarters customer service was absolutely no help, first time i called- no answer, second i was hung up on and not called back, the third i repeated my question three times only for her not to understand. Recommend going somewhere else.
The experience was quick and misguided. An eye exam should never be rushed, but the doctor seemed more interested in getting through the exam quickly. The staff was friendly, but policies are ridiculous. Money is clearly the goal. Frames are expensive, lenses are even more pricey. They automatically add every upgrade to the price, in this case, totaling over $500. I recommend you go somewhere else, or online. Pass.