It’s a family run business and they make you feel at home!
They do good work fast in and out for big trucks
Horrible customer service. I called for a quote to have my brake pads and rotors changed on my vehicle and after talking with 3 people they claimed I need to speak to a mechanic and have to call back. Seriously how can your service reps not be capable of creating a simple quote? When I stated I won't call back that I'll just go somewhere else they seemed very happy with the lost opportunity. A+ work Carter.
Quality service and friendly staff
I believe in shopping local. A few weeks ago I took my tire to Carter Tire to see if they could fix a leak. I was told the tire was "unrepairable" and was only given options for a new replacement. After taking my tire to PTL in South Bend for a second opinion they were able to fix my "unrepairable" tire and it works just as good as new. I guess lying to customers in order to make a buck is how Carter Tire does business. Just be aware.
My wife and I were driving cross country when I realized I had gotten a gash in the sidewall of my rear tire. As I was hauling a trailer loaded with a car, I found the closest place I could go to repair it. I came across Carter Tire, and immediately upon pulling into their spacious lot, which was large enough for my rig, I was very impressed. It was very clean and organized, and when I inquired about what they could do about my situation, I was met by a great sales rep, whose name I believe was either Kenny or KD. He was able to quickly track down an exact match for the tires I had, was able to order, receive, and make the repairs within the hour. When I mentioned I was driving cross country and had animals in the vehicle they were very accommodating, and even allowed me to keep the vehicle running so I could continue to cool it for the animals while they completed the repair. They had me back on the road within the hour, and everyone there was extremely helpful and had a positive attitude, which was very refreshing from what I had grown accustomed to. If I lived in the area this would be my go to tire shop! Very impressive.
Fantastic service, support your locals
Great service.
Tried to overcharge me, when I inquired about the cost they instantly said the invoice was incorrect and dropped it some but it was still high. I paid and sat in my vehicle going over the bill when I noticed some odd things. I took invoice back in and again questioned them and they agreed again that they overcharged me. Gave me a couple bucks back and sent me away still unhappy with price and definitely not happy about being treated like I was
Awesome people!!! They go above and beyond!
I just took the Jetta in as we had a low tire pressure light on the dash lit up. I called ahead and they told me to come in. Carter was easy to find and had ample parking. They took our car in right away, which surprised me with how busy they were. We came to find out it was a leaky doohicky on the thingamabob (those are bona fide technical terms, of course!). Anyway, they resealed the something-or-other (which is listed on the bill halfway across the room which I am way too lazy to get up and get) and we were charged $15. Neato! I was expecting worse. They were quick, efficient, and explained everything as they went along. Great and personable service. Considering we've only been in Elkhart for just over a month and knew no one, this was a great blessing to find them. We now have a go-to for tires and tire-related services.
Went in to have a simple patch job done and the service was excellent!!! Noone tried to sell me things I didn't need. Staff was super friendly and extremly knowledgable. Prices are the lowest around I guarentee it because I looked. I was in and out in a flash. Carter Tire is just a well ran American business that I have no problem supporting! :) Keep up the good work!!!!!!