About
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Added by Jopie, at 04 March 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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13 Reviews
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07 December 2017
Friendly, professional service. Price was best I could find for everything they included. I was very pleased and will definitely be using them again!
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19 November 2017
Always had good things to say till tidat!! We have been going to gates for yers.. Had one other complaint till today. Few years ago they did not tighten my lug nuts so I never had them rotate my tires.Ne we had tires rotated since.. Today was the first time I have gone any where else with my car. Took it in to get new tires and my lock key was not in the car. Called Gates and was told that there service techs would always put them back in my car. I walked back to where my car was and helped look through my car again!! They are not there.. Brent the service manager assured me that they don’t make mistakes!!! Well maybe he did by telling me this!! Not sure we will be going back!!! We all make mistakes Brent!
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24 October 2017
Gates has a very professional and attentive service department staff. My oil change and maintenance were completed quickly, yet comprehensively. Jackie is an attentive service professional and made me feel like family.
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19 September 2017
Very dissatisfied with this dealer. Was promised something at signing ( free oil changes for the duration of the lease, coupons from service dept. ) never given and when asked about them was looked at like I was crazy and they never had told me that. The alone good thing is Andy the floor manager at the time made good on their (Gates word) and gave me 1 last free oil change.
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30 August 2017
I bought a used car there almost a year ago. I went there looking for a car i found online but they had already sold. So they were able to find the exact car i was looking for from a different dealer and got it for me. Salesman listened and did everything he said he would. I had been to two other dealers in the area that wouldn't even call me back cause i was picky about the model of car i wanted. Only problem i had was in financing when they added a extended warranty that i didn't want but i went back later and they removed it for me. Overall very happy and would recommend especially over their local competition
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10 August 2017
Every recent experience besides the last oil job has been awful. 1. Got a brake job-they didn't fasten my wheel back on correctly. Almost fell off. 2. Got an oil change. Mentioned that brakes were making noise. They gave me back my car and the invoice with brakes marked in the red without saying a WORD about it. He knew I was concerned. :( Had to get new pads less than a year after said brake job. Employee was terribly rude. 3. Got an oil change-car leaked oil because Gates didn't put filter on right. 4. Brakes making noise and vibrating yet again (six months after new pads.) Pay $45 to be RUDELY told that brakes are fine and I need new tie rod ends. Get new tie rod ends elsewhere for a third of the price Gates quoted and car is still vibrating and making noise when I brake. Something is clearly wrong with my brakes, but I cannot go back to Gates. They are rude and won't get to the bottom of my problem.
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07 August 2017
I couldn't have been happier with my experience at Gates! The salesman and financial advisor were both well-informed on their subjects and explained everything in great detail. I will definitely be visiting this dealership when the time comes for another vehicle!
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02 August 2017
Worst car buying experience I've ever had.
- I gave them my budget and suggested some cars, and he comes back with a car that looks way out of my budget. I asked him how much it was and he said he didn't even know, but he wanted me to test drive it.
- They kept giving me est. monthly payments, but when I asked what the interest rate was he didn't know. I had to figure it out on my own because they refused to give me an actual number.
-They made several promises that they did not keep concerning interest rates, monthly payments, financing, and others.
- I was promised a monthly payment, and then when it came to signing papers the payment was $70/mo more than what they said. They didn't even tell me what it was they just asked me to sign the paper. When I asked them about it they said it was for the warranty, but I never told them I wanted it they just threw it on my paper work. It took 45 mins for me to get them to take it off because they just kept trying to convince me of the value.
- I gave them all of the documents they requested, but then they harassed me for the next week asking for more documents that they forgot to ask me for the first time. Some of the documents they needed I had already given them but they ask for it again. They were very patronizing on the phone when I tried to explain it would be a couple days before I could get them to documents since I was out of town for work, but they weren't willing to wait at all they demanded to have them immediately.
- They promised me that they could get my wife on the financing even though she was out of town, but then after doing 90% of the paperwork they told me they couldn't get her on there anymore and expected me to just be happy about that, suggesting I refinance in a COUPLE YEARS to get her on there
- They promised me that I could get a certain interest rate at the beginning, but after doing a big chunk of the paperwork they come back with a rate that is almost 3% higher than what I was promised.response / report this review -
17 May 2017
Dalton our sales person was very friendly and helpful! He found us the Camaro that We were looking for!
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14 May 2017
This was the most professional experience and polite dealings for buying a new vehicle we have ever had would like to thank Sam Gordon for that
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19 April 2017
I had an excellent experience in buying a new car from Gates in Mishawaka Indiana. The salesman, I do believe his name was Robert, but I might be mistaken, he was the one who sold me the 2017 black camaro, just in case I got his name wrong, went above an beyond for me. He made my experience an outstanding one, hes a true asset to your company, and I will highly recommend Gates to everyone..
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16 March 2017
Had my car repair at Gate's Body Shop after an accident. It was paid by the other person's insurance and Gates did a terrible job. The bumper did not align right when I went to pick it up and there were paint flecks missing all over the place. I asked them to address the first issue and touch up the paint while they were at it. They did, but never mentioned that it would look like someone took white out to my hood in a zillion places since my car has a 3 paint system (it's shimmery white) and touch up with just be a dot of plain white paint over the area. Worst of all the body shop manager said he was going to get back with nationwide and ask they if they would be willing to blend the spots. Weeks later and I never heard anything. Even if the answer was no, the manager should have called and let me know. I doubt the question was even asked. I won't be back!
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11 March 2017
I went to Gates on the idea is was going to purchase a used car but the salesman Joe suggested that I look into leasing a new car. In all my years of purchasing cars no other salesman had ever explained leasing to me. Joe was extremely helpful and explained all of what was involved in leasing. So I am now leasing a brand new 2017 Chevy Trax. I've never had a brand new car before. I'm loving the car and I look forward to continue my business with Gates. Everyone was so nice and helpful. I would definitely recommend Gates to my family and friends.
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