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Added by Jopie, at 24 January 2017
Opening Hours
- Monday Open 24 hoursTuesday
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12 Reviews
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14 December 2017
I needed a place for my and my dog to go during christmas during a divorce, reserved a room for Dec 23rd -27th. But then the kennel and a friend said I could stay with them! I called and tried to cancel the reservation which was still 10 days away and the manager told me tno that I booked a non-refundable room, if I cancel I lose the whole rate for 4 nights stay.
I honestly thought during the booking that he meant the entire stay would be paid upon checkin. Still, WHY would a cancelled reservation cost the entire rate unless you are just about money and not customer service????
So now i am committed to spend over 500 dollars on a room I no longer need in 10 days from now, but will stay in for no reason other than the "policy" made is making me pay for it whether i stay there or cancel. And I pleaded with the manager for any resolution, and this candlewood suites manager did not care at all.
Why? I could understand it if I called last minute. But yall could still rent the room. You choose not to. You choose to have a policy based on greed, not customer service.response / report this review -
25 November 2017
Great service and very friendly staff. Great location for Six Flags, Rangers and Cowboys games. Rooms were clean however the beds were horrible.
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08 November 2017
Have stayed here multiple times, staff is always friendly and very helpful. Rooms are great and always clean. Location is near all the downtown attraction. Couldn't ask for more at a better price.
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06 November 2017
Very nice and accommodating space All the ammenities of home compacted for shirt term use. Luv'd it
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23 October 2017
Clean, well-kept suites, super friendly staff, and great location! Very pleased with our stay!
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08 September 2017
Great place to stay, have kitchen big freezer and is clean. The service is gentle and great attention. Made the mistake to forget my wallet and cellphone at the reception, immediately got a call giving me safely instructions to get my wallet back. I recommend this place.
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18 June 2017
Comfortable and clean are the biggest reasons I liked this. The kitchen in our room saved us a good amount of money by not eating out and actually cooking our meals. Our room layout was very nice as well.
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05 June 2017
Clean hotel had weight room and "pantry" for food and non-food items to purchase. Breakfast options ok, typical extended stay options like movies and small appliances to use/borrow. Reserved a 2 bed room, should have gotten clarification because it was one bed and a pullout couch, but it served its purpose. Good size rooms and clean.
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07 May 2017
Oh my gosh they are so great!! Every time we stay here the front desk remembers us!!' They are so wonderful! They have plenty of house hold
Items like blenders games cooking supply. The rooms have been updated. We love the staff.response / report this review -
04 April 2017
Fabulous We stayed at the Suites for work. Our first impression was fabulous. The employees were welcoming and knowledgeable. The rooms were clean and spacious. We really liked the the kitchen space which are allowed us to eat in, instead of eating out every night. It was a good value for our money.
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17 March 2017
Candlewood Suites in Arlington has a great staff and is in the perfect central location. Clean rooms, great rates and did I mention the excellent staff? Candlewood offers everything we need when travelling to Arlington for business or vacation.
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31 January 2017
Just coming to the end of a three month stay here. I've been living in hotels for 75% of the last 3.5 years and have to say that I've never been as happy in a hotel as at the Candlewood in Arlington. Nice clean room, great bathroom, bed and TV. Excellent laundry, easy parking and overall pretty quiet. I've stayed in fancier places (you can tell by the number of useless pillows provided :-), but for me the Candlewood is tops.
Oh and excellent web access, which for me is a must.response / report this review
