Thank you Brandon Honda staff, starting with our awesome Saleswoman “Jackie” to her Manager and Finance Manager “Matt” it was a great experience again, as we are a returning loyal customer to Brandon Honda. The service department has always been great to deal with also, and did a very quick job on my molding and even darker tint on my windows right down to detailing and full tank of gas! Thank you so much! I highly recommend you to all family & friends!
*Already wrote a review back in November with all 5 stars marked because at the time I was very pleased. Not editing that one, adding a new one now after 2nd service department experience*
I had my appointment for 10am, took 2.5 hours to remove damaged tire from rim, install new tire to rim and put rim back on vehicle. Kind of a long time to do something that simple, especially when I was GIVEN AN APPOINTMENT.
The gentleman who checked me in, Danny, was super cool; no complaints about him at all.
However, since I had another service person(David) assist me the last time I was there for my oil change a month prior, Danny couldn't be my advisor.my file had to be given back to David. Okay, fine.
Prior to being told this information, when I thought Danny would be taking care of me, I had let him know of one minor concern aside from the tire needed to be replaced. When I had my oil changed back in November, my paperwork showed that all the fluids of the vehicle were checked. Found out on my ride home that my washer fluid was not; turned out to be totally empty. Therefore, I mentioned it to Danny THIS TIME around, asked him if they could refill it this time because I think they just forgot the last time(which happens, I understand) and he WROTE IT DOWN on my check-in sheet. The same check-in sheet I believe he handed off to David when it came time to swap my car and file back to the service person who assisted me a month ago. On my drive home from this visit, too late to turn back since I live about 40 minutes away, went to use the washer fluid and wipers.still empty. I'm wondering if my washer fluid would have been taken care of if we'd been left with Danny?
Really like taking my vehicles here for oil changes. There's always a coupon for it. Excellent waiting room area. The kids area is entertaining. The service on my vehicles is great! Always telling me what's going on and no pressure into getting this or that done. There's a rep taking care of you the whole way. The cafe is awesome!! Cuban sandwich was the bomb! Only bad thing I can say is the wait is really long. But it's comfortable, and there's food and high top tablessothat makes up for it. My kids have fun. We have an easy lunch. It was like a family outing. All the employees are nice and helpful too.
I LOVE Brandon Honda and the excellent care they give my Honda Odyssey! I purchased my van there in 2015, and the service plan it came with is amazing. Most of my vehicles needs are still covered every time I bring it in. Bob Hovorka, the Assistant Service Manager, gives me personalized service! I can email him to ask about appointments, what I need, etc. He is always very clear, gets back to me within minutes (I don't think he EVER takes a day off!), and we enjoy talking about our families and our shared love of Disney World. I am always impressed with all of the staff at Brandon Honda. They will shuttle me to my grandson's house and come get me when my van is ready for pick up. They keep my van running like new. And they wash it and vacuum the interior most of the time as well! Thanks Brandon Honda, you are the only service center I let touch my van - and if / when I purchase another new vehicle, it will be from you again!
I can’t say enough about the service we received from Richard and the woman he works with I’m sorry that I forgot her name. They were so understanding and helpful in getting my son’s car repaired so that I could feel comfortable that he is safe. They worked quickly and professionally even without an appointment. Thank you so much!
I loved buying a car here at Brandon Honda! The two salesmen who worked with me (Jim and Dino) went above and beyond to make sure I was happy with my new car and paid a reasonable price. I highly recommend Brandon Honda if you're in the car market!
I am SO THANKFUL for Stephanie at Brandon Honda!!! She took GREAT care of me by listening to my unique needs, and identifying exactly what I needed done. I have waited extensively in the past at Brandon Honda even when I've made appointments, but this past visit was exceptional as Stephanie went out of her way to provide excellent, fast service. I was in and out faster than EVER before!! I truly appreciate all of your efforts- I am proud to have gotten my Honda from you guys. Keep up the good work!
We have been using Brandon Honda for service on our CR-V that we brought down from Ohio. Service center has always been top notch. Carefully thou. Service center can be very busy on the weekend so make an appointment. It will save some time.
This past weekend we decided to walk the used lot for CR-Vs. not many to chose from since everyone wants to keep them. They had about 8 of them. Wife found a 2012 EX-L with only 40,000 miles. She fell in love with it, but didn't leave with it. Went home and researched values, and others available in the area. Couldn't find any better choices within 100 miles.
We worked with Nasser and his manager, Tim. Nasser is a pleasant salesman, relaxed, not overbearing. Pleasure to work with him. Tim, well he is a manager, was also a pleasure to work with. He was not rude, but had to stand his ground. They are running a business. He was very fair and accommodated as much as he could. Still we did not drive out with the vehicle that day. After our research we new this was the vehicle and place to purchase it. So the next day the offer and purchase was agreed upon and made. We also traded in our vehicle and very surprising they did not give a low ball offer.
Brandon Honda is very conveniently located and they offer top notch service. Plenty of new and used cars. Plenty of staff to assist. We give this dealer an A+. 5 stars. 100% superior.
I do really like this dealership and I do recommend it. The service employees are very nice and try their best to give excellent service. That said, I think they overbook for service appointments. I had an appointment for 10 am, and they said it shouldn't take more than an hour (it was just a simple oil change). After 1 hour and 40 min. I had to have them rush my car out so I could pickup my son on time at school. My car didn't even get washed as promised. This seems to happen regularly there. This is an honest dealership with great people, but if you have an appointment at service, it shouldn't take all morning for an oil change.
I recently visited Brandon Honda for service to install accessories on my Honda Pilot. From the minute I pulled into the service bay I was great by a friendly team of service members who got me checked in for my appointment and ran a complimentary diagnostic on my battery and topped up my window cleaner fluid. They were very professional and friendly. They showed me into the waiting area where I was told to enjoy the complimentary water and coffee while I waited. I was kept up to date on the progress of my vehicle during this service and once finished the service member delivered me back to a freshly washed car! Thanks for a wonderful first experience at Brandon Honda service department! See you again in the future!
I have been a customer of Brandon Honda for over nine years. This lease is my fourth lease. I would not have come back to Brandon Honda to lease my car unless I respected Brandon Honda very much and have had the greatest confidence in their follow-ups. Your staff, whether in sales or service have been the greatest. If there were any thoughts about our difference, they we're only on interpretations of some incidents. That's what makes Brandon Honda great. I will continue to consider Brandon as my top provider for new leases and service. Continue your great service to the customers.
Steve Knezevich
Mr. Joseph has renewed my satisfaction and confidence with Brandon Honda Service. I am a regular customer that frequently visits (about once every 1.5 mths) as I make a living driving my Honda Pilot. Prior to working with Joseph, I often felt as if I was just another person paying for service. However, I am delighted to tell you that Joseph changed my perspective. His professionalism brings back the "Customer" into customer service. Brandon Honda should be very grateful for hiring such a competent employee. In business, I value personal relationships and I am willing to pay more because of that positive rapport brings a much better experience and greater piece of mind with service repairs that sometimes fall outside the limits of a budget.
Traded in a 2012 Honda Civic for a 2017 Honda HR-V. The new features are fabulous. Not only do I have a back-up and right lane camera, but I also stream the exact kind of music I want without ads and get this.my care reads me my text messages as they come in. Did I pay for all this? Of course, but the service was seamless including the new plate and registration, loan from my own bank account, and installed custom leather seats and tinted windows. I have to admit I lost my cool once and the staff attended quickly to my demands to see where my money was going. It's hard to keep up, for me, but now I'm happy with the car and the deal and would buy my fourth car from this dealer. (if I don't hang on to this one forever.)
My wife recently took our Honda in for service. The service representative was incredibly helpful, answering all my wife's questions and concerns. Both he and the service manager went out of their way to ensure my wife was pleased with the service provided. I can easily see why this Honda dealership has such great reviews- they work hard to keep their customers happy!
Overall the experience was good. There was a hiccup at the beginning with the fulfillment of my "We owe" paperwork. After signing the paper work and taking the vehicle home, 2 weeks went by and no response by the service department. Went in and spoke w/ service manager "Neil" (nice gentlemen) but there was no action on my situation. Spoke w/ salesman "Leo" and "Gino" (both great) and they would look into it. Another approximate 2 weeks went by and returned to dealership to investigate the situation. Still nothing in the computer. Spoke w/ all 3 and finally got a response of needing to drop the vehicle off in order for them to create a work order (I wish someone said that at the beginning). It's a hassle to start using a vehicle and then need to return it. Finally found time to drop it off w/ "mike", explained the situation and he exceed my expectations and time frame. He got everything on the "We Owe" list done and more. I left happy and surprised at how they exceed my expectations. Overall great team (from sales to service) at Brandon Honda - just need to work on that communication better.