Picked up a new 2017 Mustang at Brandon this past weekend. Sam made the transaction smooth and simple, and Melvin in finance was a great mind to speak with. Only thing I'd say is less amount of time spent there would've been great, but the dealer was extremely busy, and still made me feel very welcome and made it easy. Thanks again Sam, for the car, the lunch, and for the service. I appreciate it!
My wife and I we so impressed with this dealership. Cars and trucks everywhere you looked! Everyone of them clean and glimmering in the sun just waiting for their turn to shine. Everybody was polite and knowledgeable. Hats off to the Team at Brandon Ford!! Thank You!
This was the first time i was in the Ford Dealer. My husband and myself was met in front of the dealership. He contacted a guy name Joe. Joe was caring and understanding to our needs. He listened carefully found a truck for us in no time. Joe went beyond and above to get the price to what we could afford. The financial lady found us a good deal on interest.
I would personally return to Brandon Ford if in the future i need another car or truck.
Thank - you for your kindness and caring .
My husband went with me to get a car. We asked for Joe. They sold the 2017 Edge. After looking at a couple of Edge cars. And trying out the 2017 Escape. Joe was very patience with me . I finally got the 2017 Escape. I love it. Again Joe thank - you. For going above and beyond.
Jacob Williams helped me find my new car: a 2014 Ford Escape. He was by far the best salesperson I've ever had the pleasure of interacting with. He won't pressure you like a typical car salesman does, he won't lie, and he won't try to cheat you of a good deal. He pretty much is open and honest about all pricing, and he's super friendly. My family and I went to look for vehicles at many locations, and he was the only person who didn't consistently blow up my phone each day after visiting -- which is exactly why we went back to him. He's a great asset to Brandon Ford, and I'd highly recommend working with him if you plan on buying a vehicle at this location! Thanks, Jacob!
Added 10/25/17: My husband and I just purchased another vehicle from Brandon Ford. A brand new 2017 Ford Edge. Again, we had a wonderful experience. Our salesman Sean was great. After test driving the Edge but not really loving any of the colors that were on the lot, Sean looked up his inventory and found me the Black one I wanted and brought it over from one of their other lots. After that, we agreed upon a price, Sean informed us of all the rebates/incentives that were available, and the entire process went very smoothly. We did have to wait a while for the finance guy to finally meet with us, as they were very busy, but Sean made sure the car was washed and detailed while we waiting, so it was ready to go when we were done. I recommend Brandon Ford to everyone. Their prices can't be beat and the employees are awesome. Thanks again! I'll never buy a Ford anywhere else!
I couldn't have asked for a better experience at Brandon Ford! My husband and I had been to several other dealerships in the same day and nothing compared to the service we got at Brandon Ford. Payton, our salesman was awesome! He was friendly, attentive and made buying a car so easy! Also, the prices at Brandon Ford can't be beat! Thanks again for the wonderful experience and the beautiful 2012 Fusion!
I have had an amazing experience with Tyler. He has been helping me through out all my care from bringing my car! I have developed a great friendship with him! There is no other individual who I would want to service my car! He deserves something for all his hard work that he has put towards Brandon Ford. Tyler is the best guy I know who works there.
Kevin Stone is the "Best". He knew what I wanted and had it ready when I arrived. This is my fourth car purchased at Brandon Ford and each and every time I leave knowing I got a great deal. No games or tough negotiating, Kevin goes to bat with "Z" to get the best price possible on the new car and the trade in. I have recommended Kevin, Z and Brandon Ford to all of my family and friends ! They are the ultimate professionals.
See you guys again in a few years.
I purchased a vehicle from Brandon Ford and the entire experience was extremely smooth and well done. The process went quickly and without any hiccups on the part of the dealership. What really made it great though was the incredible level of customer service. The sales representative I worked with, Jason, was extremely helpful and ready and willing to go above and beyond to make sure I was taken care of. This is hands down some of the best customer care I have ever seen. When it became apparent that I wouldn't be able to leave with my car the day I finished the paperwork (due to the loan provider's offices being closed and unable to process their end of the deal) he offered to have the car driven to my location as soon as possible the next day. This was just an excellent experience all the way around.
So, names first:Joe Spellman (salesman), (Kris Meyers) Finance manager
This has been my best car buying experience ever. Joe was awesome, very knowledgeable, didn't pressure sell, and honest. Joe was busy when I got there but he improvised and handled multiple customers with ease. Kris was quick professional and most importantly thorough. Offered very sound finance advise and got us great pricing for the extended warranty that we wanted for the used F150 we bought.
I shopped extensively and could not beat there pricing. They stayed late to get the deal done. I am a contractor and my truck had failed the day before and I needed a new one.
I had my 21 year old daughter with me for her first car buying experience. I am excited that she didn't have to start with a poor image of car salesman! Great job!
NOTE: These people will run a hard inquiry on your credit WITHOUT YOUR CONSENT.
Went to view a Ford Escape, was very interested in leasing. Had a great sales guy initially, and then came the sales "manager," and that's where my pleasant experience ended.
For one, the process took forever. Two, they immediately tried to run a credit report when I was nowhere near that point yet. They said it was "part of the process," but I'd been to three dealerships over the last two days and a hard credit report was never requested. I have a high credit score (795-800), but I was told that because I'm 25 years old, my credit is "young," so my payments would likely be higher. Unbelievable. Like I mentioned above, I later discovered they ran the credit report without my consent.
For a $17k Ford Escape, I was quoted $2k for a trade in and $330 (!!!) a month with $0 down. I found this extremely interesting, because for a Toyota Corolla down the road (for about $800 less), I was quoted $2k trade in, $0 down, and $156 a month. When I mentioned this, the sales manager seemed to start talking in circles and couldn't give me a solid answer. I said thanks but no thanks, and never came back.
I was leaning toward a car with a bit better gas mileage anyway, so it was unlikely I was going to go with the Escape. It's just really unfortunate how the sales manager, who had next to nothing to do with the sale, looked at a younger female and immediately thought he could pull some high numbers out of thin air.
I have never had a bad experience at Brandon Ford. My recent experience was exceptional though. I had to leave my car for 2 days to get serviced; before I could ask about a rental and cost (which wasn't really in the budget), Robert said we'll get you set up with a loaner. I have two jobs and wasn't sure how I would get back to ford at any point that weekend, they also were closed on the one day I could have brought the car in the AM. This wasn't even an issue, I had the car until I was able to bring it in, a total of 6 days! They didn't hound me or charge me for the extra time I cant believe how accommodating they were. I dropped off the loaner and picked my car up all within 15 minutes too. They did me a great favor with the loaner and provided flexibility when my schedule would not. I feel grateful for the excellent customer service. Thank you Brandon Ford!
I was greeted by the first salesman. Not impressed. It was hot so he decided to go back in before we were done. Then we met with two others who were FABULOUS! Never thought I would say that about a car salesman. No offense! They were patient, knowledgeable, friendly and very accommodating. They really worked together as a team and the employees seemed happy to be there. We found the perfect car, good price and so clean. Our purchase was handled by Shane Parker. The finance person was Toni. They worked in unison to get us out of there as quickly as possible even though we kept them after hours. They were gracious and never complained. I will return there if I am interested in the purchase of another vehicle without question. Class Acts these two!
WHAT A TERRIFIC BUYING EXPERIENCE!!! We now know why these guys are the #1 Ford Certified Dealer in the Nation.
We were shopping for a Certified Ford C-Max (the plug in hybrid) last May and checked out several dealers in the Tampa Bay area. While many stores offered us great service and good pricing, the deal that we got at Brandon Ford was almost a thousand dollars less than the best deal we found anywhere else. On top of that, we had a completed deal for our trade in at another store that would buy ours for cash, and Brandon Ford offered us even more money to make it possible to do the whole deal there with them. What a TIME SAVER that was!!!
JC Clements was our salesperson, and he stayed on top of everything and was very communicative about each step along the way. The vehicle was cleaned up and ready for us when we arrived to take delivery and all of the paperwork was printed out and waiting for us. Our finance manager, Barrie Moss, made the final step of the process quick and painless. He even saved us money over our own bank on the financing and found a way to extend the Ford Certified warranty for 8 years at a super affordable rate, because of the low mileage that my wife and daughter drive.
We had a few electrical issues with the vehicle after we took delivery and that is where these guys really shined. They made that part as painless as possible and put us in a FREE rental while the work was completed They even replaced the defective plug in charger at no additional charge, which saved us over $300.
So glad we bought from the folks at Brandon Ford They sure did us right!
This dealerships needs to work on their customer service and advertising. I made an offer on a used vehicle online and was contacted by Ricardo stating the advertised sales price. I asked him via email what the best price would be but he refused to give me a solid answer just saying " they would never lose business over a few hundred dollars". I continued to follow up with Ricardo via email to see if he would work with me and even increased my original offer but he refused to negotiate. After a few weeks I noticed they had dropped the price of the vehicle to my initial offer and I immediately emailed Ricardo to get a deal going but he responded as if nothing had changed. I was disappointed by his response and called the dealership to speak with a manager. I spoke to Patrick Strickland and explained the situation. He defended Ricardo but stated he would look over everything and get back to me. He called me a few hours later and said he would send me a buyers order that evening to provide to my credit union for approval. I called and email him but he never sent me a buyers order and never responded to me. The next day the car was sold!
I understand that vehicles are subject to prior sale but I was trying to get this vehicle for weeks with no help from Ricardo and they knew I was very interested so they should have held it for me or asked for a deposit and shouldn't have ignored me.
I found a better car elsewhere so thanks for blowing me off Brandon Ford!