I have purchased two cars here. Amanda has always been fabulous . She helped my son get a car he loves and got me my perfect car. The service team is always fast, reliable and really respect your time. The service waiting area has snacks, drinks, and TV.
I needed an emergency repair the weekend before a holiday and they were able to get my vehicle done quickly so I could make it back home. Marlon was great to work with and helped me a lot!
Took my car in for the 10,000 mile check. As usual service was fast and efficient! The service department is great! I was able to get right back to work in a timely fashion.
Overall my husband and I had an okay experience working with this dealership. The only reason we made the trip to Milwaukee (from Appleton) was they had the perfect vehicle for us, and we were looking to buy used. Unfortunately, instead of working with someone who was knowledgeable on the vehicle, we worked with a Product Specialist who never actually seemed thrilled to even be at his job. When you are spending this much money with someone, you would think he would at least smile. The day we drove down to pick up the truck he didn't even fill it with gas, and said, "We only do that for new cars". Fortunately, the rest of their staff, including the manager that oversees warranties were nice, and enjoyable to work with, and thanks to him we drove off the lot with a full tank.
I had a great experience working with Amanda Foster at Uptown. She was highly knowledgeable on every vehicle in inventory, incredibly professional and closely listened to the details/features of what we were looking for in our next vehicle. Within a short period of time, she found the perfect match and we were able to get the exact vehicle we were looking for at a great price! I would highly recommend Uptown -- ask for Amanda!
Uptown was recommended to me by a friend because of their service and friendly staff. They did not disappoint. From the front desk greeting to driving away in my new Ford Escape, it was a pleasure.
My sales associate Amanda Foster, was kind, patient, and best of all knowledgeable. I have NEVER been given a vehicle demo like it. She knew each feature, top to bottom, front to back, inside and out. She was also terrific about showing me my potential finance options. I'm not impulsive and her patience was appreciated. It took me almost 2 weeks to decide and I made a last minute color change and she took it all in stride! After the dust settled and the car was mine, she set up my phone, reviewed the car's features again for me and sent me away confident and secure that I'd made the right choice.
Scott Krause completed the financing with me and made the transaction painless. Thanks to John Pentler for the assistance in finding the vehicle that perfectly matched my needs, wants, and desires in a new vehicle.
The truth of the matter is that I felt like part of a family when I left, even being introduced to the gentleman in the service department. Everyone was so nice! I now would recommend Uptown Ford now too!
Thank you all, especially Amanda for the superior and individualized support I received at Uptown. YOU ARE THE BEST!
Uptown makes car-buying as enjoyable an experience as it could be, with as little low-pressure approach and high quality assurance as you will find in the game. Buy one car there and I'd bet you will be a return customer. Thanks John P, Scott, John V, Mary Clare and the rest of the team.
My husband and I got to know Brian S. from a previous Ford purchase, so when it was my turn to buy a new vehicle, I wouldn't have trusted any other dealer or salesperson. I emailed Brian letting him know what I was looking for and my priority list of features. I also had a price limit and a trade value expectation. Brian found a vehicle that met my expectations and Uptown gave me a very fair value on my trade. It was an all-around great experience. I highly recommend Brian and Uptown for your next Ford or Lincoln purchase.
Jim and Jeff were great!! I was moved by the artful combination of their professionalism with sincerity and care. They really believe in their product and take pride in the work they do. All of which made me feel secure and confident in my purchase decision.
Uptown is awesome! I won't go anywhere else.
~ T.R~
higher standards and it shows take if from the Nations #1 SalesmanI used to work there early in my career. Great Family..great location..great salespeople (they only hire high integrity) true professionals. Love this Place!
overall great experience with the service department. highly recommended. well lets not get carried away. first off the website is a disaster and even these comment on service unless fixed following my phone call are a joke because if you say no on the email it boots you out so you can''t leave a comment. Their service advisers are the first face of the company when you come in to have service, other than Fred, the others are haphazardness. when I dropped my car off the last time the adviser didn't even have the courtesy to tell me his name. The one when I came to retrieve my car acted as if I was putting him out of his way to check on my car and only spoke to me when he wanted something of a personal nature about me.
Worst experience ever. They act like you're a idiot if you try to negotiate the price, and once I was set to buy the car my salesmen Mike cracked the windshield and then refused to sell me the car unless I pay to fix it. Managers resolved the issue but then sent my bank the wrong price of the car almost over charging me $1000. Also just found out the CPO powertrain warranty they told me I would get is not valid. Avoid this dealership at all costs. Especially Mike who gives off a very racist and angry vibe.
Hands-down the BEST experience we have ever had with a car dealership. Amanda went above and beyond what is expected to make sure we were happy. As long as we are in WI, we will go to UPTOWN!!
Fred is always a pleasure to work with and gets me in at a time that works best with my schedule. The staff is always very friendly and does a great job keeping me informed of what's going on while I'm waiting. The service techs always do a great job on the work performed!
I went in to get some warranty work done and to have a recall issue addressed. The warranty work left me with a flat tire with a large automotive bolt in it and they did not have the part required for the recall issue. All in all, not a positive experience. I have always said that the weakest link in the Ford/Lincoln chain is their dealerships, however, the sales staff at Uptown are terrific. The issue is their service department which is something I would consider in the event I am in the market for another vehicle.