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Location :
Added by Jopie, at 08 February 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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20 December 2017
Attended a wedding reception at this venue. Lobby and bar space has been recently renovated to a more modern/minimalistic style which looks nice. Ballrooms are fairly large only problem we had was there was another event going on next door and their music was so loud that we were unable to hear tgebspeeches given in our hall.
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10 December 2017
This location has been newly remodeled and my room was modern and comfortable. The location is very good and close by some very good shopping locations. The staff was also great and very attentive to my needs. It has a decent gym and an indoor pool as well. I would definitely recommend this location.
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28 November 2017
The fact that we had no toilet paper and a beer cap in the bathroom should have been the first sign. I stayed here with my husband and 2 y.o. son last night, the night before Thanksgiving, and woke up to NO HOT WATER. When I called the front desk they could only agree that this was unacceptable. I was told no manager was available. No offer to have my call returned. I called again and spoke with a more pleasant rep that said she would make sure a manager spoke with me. Unfortunately, this manager lacked any customer service skills like the first rep I spoke with. I've had better customer service at the Red Roof Inn. This was our first visit to Birmingham. It will be our last stay at a Marriott location.
**UPDATE** Unfortunately, we woke up Friday (11/24) morning and again there was no hot water. I went downstairs to the main desk and spoke with a young lady that was empathetic, understanding and able to compensate us for the inconvenience. The same manager that I spoke to the day before stood by as this young lady tried to help find a reasonable solution. I will say he did stop me and personally apologize. I accepted and advised him that regardless of the situation at hand, "the last customer should be treated just as fairly and compassionately as the first."response / report this review -
26 November 2017
Clean, priced right. Very nice staff. Very good breakfast. Room service options were so so but they are clearly trying. Wish I could say 4 1/2 but not an option.
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08 November 2017
I visited this hotel on business travel and after a long day of work I returned to a room that had not been cleaned. My dinner from the previous night was still in my trash can, the bed nor anything else had been tended to, but they did provide fresh towels. This is the last thing you'd expect after a long day of work. The receptionist first offered me 500 rewards points then 2000 for the inconvenience. As a Marriott rewards member and simply a Marriott guest I expected better much better treatment and unfortunately will never patronize this hotel again. The amount of rewards points offered to remedy this inconvenience is an insult. I'm an attorney and did not expect that a long business day would be made longer by an inattentive and unconcerned hotel.
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20 October 2017
The hotel was nice, clean and modern. Check in was simple and quick. My room was nice for a Marriott, so exactly what I expected. Two fairly average issues for the 3 star rating. #1 Cocktails in the lobby bar are very $$$. More expensive than a luxury hotel in Atlanta or Miami. I guess Birmingham is moving up. #2. Housekeeping didn't clean my room for a two night stay. Left for breakfast at 9:00a.m. and came back at 6:30 p.m. Plenty of time to make up the room. When asked about this at the front desk they had no clue. A colleague of mine staying at the same hotel but different floor had the same thing happen to him. Funny thing was when I got to my room the Do Not Disturb sign was on the door and a Marriott black plastic bag hanging over it that had towels and toiletries in it. I didn't put out Do Not Disturb so I guess housekeeping fell behind and felt the best way was to put out DND and go on there way. Front desk never followed up with a reason and housekeeping never came to my room to fix clearly their miss doing. Wouldn't go back.
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20 September 2017
I stayed here on business and did not use amenities like the pool and gym, but the rest of the hotel was very nicely renovated with a modern look. I wasnt a fan of the weird chairs in the lobby but apparently that's the modern style they're going for. I just found them uncomfortable. The staff was very friendly and helpful and the bar/restaurant had a good burger. Overall very nice stay
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14 September 2017
After evacuating from hurricane Irma and driving 8.5 hours, we arrived at this Marriott at around 1130am-noon. They advised us of a strict 3pm check in time. Having a small animal with us we decided to wait outside for 3 hours. At about 245pm I asked when we would be able to get into a room, the lady said I'm hoping about 330pm. That was a little irritating considering we had been there so long already. 330 rolls around still no room. At that time we brought all of our things in and sat in a hallway. There was a German Shepard dog that was allowed to bark at other animals and people the entire time. How could they allow one animal to disrupt the entire lobby? How hard is it to send them outside if they can not behave? After 4pm is when I was told our room was ready. The toilet seat was broken and sliding side to side like it was going to fall off, called to see if maintenance could fix it, think they ever came? Of course not. There is only AC, so if you're cold that's just too bad. The house keepers have no standards to abide by. They replaced the towels and made the bed. You could see where our heads laid in the pillows from the night previous. The host during breakfast was all over the place, people were lining up waiting while she was nowhere to be found. The lobby is a large area with benches and seating everywhere. Still had to wait on a list, to eat in a designated area. I feel like I was in a brand new super 8 hotel or maybe holiday inn at best . My bill was over $400 for 2 nights. Next time I will take my chances in my house during a hurricane rather than deal with the stress of a Marriott, and I am a Marriott rewards member. Never again, Hyatt only.
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10 September 2017
As a Hurricane Irma evacuee from Georgia, I didn't have high expectations for my five nights in Birmingham but this Birmingham Marriott impressed me from the moment I arrived. Darline at the front desk took it upon herself to call me when my room was ready, even though she wasn't the one who checked me in. When I picked up the key, she went above and beyond the call of duty to help see if a better room was available so our baby could sleep better. She also asked my baby to pick out a complimentary snack from the pantry. It's small details like this that make a real difference, especially when you are on the road evacuating from a the worst hurricane the nation has seen. The highest praise goes to Darline for her proactive attitude, warm genuine friendliness, and the kindness she extended to my family and I.
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09 August 2017
I recently visited the Marriott on highway 280 for a one day symposium for band directors. The staff was incredibly welcoming and accommodating. They all wore a smile and a pleasant tone of voice whole they showed me around, answered questions, and generally struck up conversation. The facilities were clean and orderly. The catered lunch was delicious and well-prepared (because I was honestly expecting overcooked chicken and was proven very wrong). I would enjoy returning for a non-business occasion.
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07 June 2017
The rooms are amazing, but I would suggest more storage space. Everything is in the open. Wish the renovations were done so I could see everything.
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11 April 2017
The rooms are newly renovated and very clean. We enjoyed our stay. The staff was extremely friendly. I will definitely be back.
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11 March 2017
I had an amazing experience here! We stayed here for my brothers conference basketball games. The staff is the friendliest and courteous I have ever met and I love how personable they are. One of the staff helped me carry my stuff and that wasn't even her job but she went out of her way to help me and I really appreciated it. Also, I love how every staff member I passed smile and said hi to me. I really notice these things and was so impressed by the friendly service here. In addition, the hotel room was so nice and clean and the breakfast is amazing. I feel like I am eating 5 star, loved the bacon, so fresh! I would highly recommend this hotel and had a wonderful experience.
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18 February 2017
Noticed that there were comments of the rooms needing an update. They must be listening to their guests. The hotel is under major remodeling during which they have managed to keep their guest experience nothing less than excellent.
Our suite was on a floor that was far more than updated-- it was a COMPLETE remodel. We would have thought we were in a new property had we not known that we checked in to an established Marriott property.
Service was nothing less than exceptional and my definition of exceptional truly means without exception.
Would highly recommend this hotel.response / report this review -
15 February 2017
Birmingham Marriott is one of the best Hotels I have stayed in last 10 years of my consulting career. Great ambience, clean and friendly environment and good rooms with comfortable beds.
Special mention to the staff in Birmingham Marriott.
Bradford, a young and very friendly person. Met him first time when I checked in on Sunday and appears that I know him for years.
Emily from concierge launge is a great host. Always smiling and welcoming. Would welcome all guests with respect and make sure they feel special is all ways.
Last but not the least, Charlie at the reception. Another friendly and helpful host. I forgot my jacket last week and he made sure that he kept it safe and had it ready when I checked in following week.
Cannot think of staying anywhere else when I visit Marriott. You guys rock keep up the great work..response / report this review
