Name: Bev Roberts Rentals & Property Management
Address: 930 SE Cary Pkwy Suite 104, Cary, NC 27518, USA, US
Telephone: +1 919-306-5665

Bev Roberts Rentals & Property Management is a real estate agency, located at 930 SE Cary Pkwy Suite 104, Cary, NC 27518, USA. They can be contacted via phone at +1 919-306-5665, visit their website www.robertsrentals.net for more detailed information.

Location :

930 SE Cary Pkwy Suite 104, Cary, NC 27518, USA

Contacts :

Added by Jopie, at 17 January 2017

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Anonymous

08 December 2017

We needed to be out of our previous rental a day before our new lease started so we were in quite the bind. Nick was very responsive, listened to our concerns and managed to help us get in sooner! Rich from the maintenance staff is also very friendly and gets the job done quick!
Anonymous

05 December 2017

I was assisted by Nick Roberts in finding a rental home to suit our specific needs and he made everything easy and always available to answer any questions when I called him. He was very patient and courteous. It will be a big move for us from Florida.
Anonymous

05 December 2017

5.0 star rating

8/25/2015

I have had no problems using Bev Roberts Rentals. My agent, Craig is awesome. He is on top of everything. Last summer there was a problem with the A/C. I put in a request online and within 10 minutes received a call from a repairman! The website is easy to use to put in maintenance requests or to pay your rent. I will be resigning with them for the 4th year in a row!
Anonymous

11 November 2017

My husband and I have been renting from Bev’s Roberts Rentals for 6 months now and it has been great! We love our house and love the service they provide us with. They are great at communicating between us and our owner. The last six months have been very smooth and we’re so happy we rented through Bev Roberts Rentals! Thank you guys for all you do!
Anonymous

08 November 2017

My wife & I are very pleased with the prompt response we received from Mrs. Bev Roberts! She is very professional & about her business with such a great attitude & willingness to help. I’ve only dealt with one other person in her staff via email but from that interaction, I can tell her staff is also very professional.
Anonymous

28 September 2017

BRR has been responsive and easy to work with. I also appreciate the online portal they have set up for service requests and payment.
Anonymous

31 July 2017

I previously would have recommended Bev Roberts Rentals and actually did to several people. After our experience in moving out after 3 years in the same place, I would be hard pressed to recommend them again. Our deposit was reduced by $90 to have the house cleaned, which we had already done very satisfactorily and very much to the level of cleanliness we found when we moved in. In addition, the cleaning we were charged for occurred AFTER the new tenants moved in--we have the dated invoice from the cleaning company.

When I questioned Bev Roberts Rentals, I received no response for 10 days. Then I received and email (with pictures attached) stating it was "important for them to point out" that there were other things I could have been charged for but was not. Including leaving a 2 small items in a drawer (when we moved in there was a box of items left behind in cabinets which we cleaned up ourselves and notified Bev Roberts immediately) and an 'unauthorized' satellite dish which I have a signed document from Bev Roberts allowing us to install.

Since Bev Roberts Rentals wants to 'point out' things, I can also do the same--and have documentation as well (pictures and emails). In the 3 years we lived there we made no less than 6 requests to have the bamboo that the homeowner planted outside of the fence handled as it was damaging the fence, the yard, and the deck because of its invasive nature--this was done by the HOA of the community--after we moved out because it was also damaging a HOA fence. We also made multiple requests to have the rotten and unsafe deck repaired. The repairs done were minimal and the deck continued to be a hazard with fully rotten boards and holes in it. We were told by the individual who made the repairs the entire deck was very suspect.

I know this can be blamed on the actual homeowner as she was seemingly unwilling to spend any money to repair her home. We were told Bev Roberts could do up to $250 repairs without her permission, so that's basically what we received with each request. However, as the property management company, I feel it's Bev Roberts Rentals responsibility to work with the homeowner and ensure that the home is in a safe condition.

I would never claim to be an entirely perfect tenant and I'm sure that Bev Roberts Rentals will respond to this review with a list of things we did wrong (since they have already pointed them out to us via email when questioned about the reduction in deposit).

At this point, I felt it was necessary to write a review since I asked for a simple explanation of why I was charged for something that happened in the house AFTER a new tenant moved in and I was told "there are other things we could have charged you for". I believe that type of response to be very poor customer service.

Edit to my review after the owners response: Here is the exact email I sent them. I would not consider this trying to intimidate anyone, but I believe their response below continues to show poor customer service.

Hi Nick-
Thanks for the response. While we are understandably disappointed by your response and the need to 'point out' things and nickel & dime us over $90 after we lived there for 3+ years with many issues (bamboo, fence, deck--we can also point out things and provide emails and pictures as well) that went unaddressed after repeated requests, if that's the way you choose to operate your customer service, then that is your business. We can also share our experience publicly with honest reviews on Yelp, Google, etc.

Best wishes,
Muffy
Anonymous

13 June 2017

Wonderful people to work with! They answer questions quickly and get you updated throughout the whole rental process! Thanks for everything, Craig!
Anonymous

01 June 2017

I am just coming on board, but so far the service has been prompt and personal to myself and to the real estate agent who helped me. Questions were addressed within the day and disseminated info. is spelled out clearly. i look forward to my move into N.C. and glad to have found an agency dedicated to rentals..not easy to find.
Anonymous

11 April 2017

I had an excellent experience with Bev Roberts Rentals so far!
They worked extremely hard to get us into our new home. Though we did not get the first home we applied for they quickly showed us other properties and got us a similar home in a near by neighborhood.
This company is quick to respond and super friendly I would recommend this company to anyone looking to rent a home in North Carolina.
Anonymous

13 February 2017

Bev Roberts Rentals is great. Craig has repeatedly gone above and beyond his role to provide me as the renter with real results. He once interrupted his personal vacation to give me a key, he worked with the landlord and local town to get me electricity. I call him and he goes into action. I wish I could use them for my own property in Philadelphia. I was very luck to find such a professional and dedicated business.
Anonymous

24 January 2017

Bev Roberts Rental agency has been an ease to work with. The lease signing and deposits are straight forward and very convenient with the E-lease setup. Once approved we were given our keys promptly and could move in right away. There were a few things the house needed fixed when we moved in and Bev got some contractors on it right away. Our heat also went out in the most recent snow storm, luckily we had a fire place, but Bev also got a heat/air emergency specialist out to our house within a few hrs and everything was fixed. Overall my experience has been wonderful, issues were fixed immediately and the house is in great shape. These agency takes their work seriously. I highly recommend for anyone looking for a hassle free rental.