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Added by Jopie, at 09 September 2012
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7 Reviews
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05 November 2014
Jennifer is awesome. She is a happy go luck person and made the stay very pleasant. Hotel is a little dated but refurbished. Jennifer bumped it to 4 stars.
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27 September 2014
Very happy with my stay here, the room was spacious and clean. Staff took their jobs seriously and delivered great service. This was an overall fantastic deal.
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10 February 2014
I'm not sure you can trust some of the negative reviews. For one, there's a Super 8 hotel behind the Best Western not a homeless camp. I had a very pleasant 5 day stay. They serve a hot breakfast in the morning. Staff was very pleasant. Room was clean and updated. Comfortable bed and pillows. Fridge and microwave included. There's a huge shopping center across the street with lots of dining options. Less than a mile from I70. Some cons: heater not very effective. House keeping is rather loud. A couple times it sounded like the were having a meeting in the hall. Plus letting room doors slam against the door latch every time they go in and out. No floor towel. And I really dislike the soap, lotion and shampoo dispensers. I don't care about the affect of little bottles on the environment. It's gross but this seems to be common in Denver. I would definitely stay here again.
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09 February 2014
I was very comfortable staying at this hotel for 3 nights. One of the few times at a hotel where I slept like a log all night. the rooms are neat and clean, they have a nice looking lobby,a well stocked continental breakfast, and the service is friendly and helpful. I would recommend the Denver hotel for anyone staying in town. Also lots of different eating establishments within walking distance.
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07 October 2013
Kindest staff I've ever encountered. Jon at the front desk went far above and beyond. He was so helpful and patient and deserves a a much bigger tip than I am able to give him. Clean rooms, nice views. Fitness room rocks. Even the other guests were pleasant. Fantastic service, with big-hearted staff. If you are every lucky enough to find yourself needing a hotel in this area, come here. You will be glad you did.
(Keep in mind, the last few hotels I stayed in were $300+ per night.I am a choosy hotel stayerand I choose this place!)response / report this review -
29 March 2013
BED BUGS!!!! A friend and I were traveling to Denver, We had to change rooms because the 2 queen was no longer available, so we were changed into a two double bed. In the room I was changing and the maid not only did not knock but did not even announce she was opening the door and walked in while I was standing there without clothing. I then received a call from the front desk asking several questions in a rude accusing tone as though I was not meant to be in the room in the first place, asking who it was that moved me, when I was moved, why I was moved, my name, last name, address, and instead of apologizing for the mishap kept a rude tone. Then the toilet was leaking so bad I just walked into the bathroom and my slippers were completely soaked through. We placed towels around the toilet hoping it would help but it continued leaking so fast we had to change rooms. In the next room on the bed I saw two bugs crawling, I jumped up and my friend immediately placed a cup over one of the bugs and stated it was a bed bug. We called the front desk and they sent security to look and they confirmed it was indeed BED BUGS! We were told we would be given another room and told we should speak with the manager in the morning. The next room we were changed into we found the blankets pulled back on the bed as though someone had obviously been in there the windows were wide open without screens that were open to the top of the roof where it appeared someone had climbed in and out, we also found a belt on the bed. We were changed rooms yet again, the next morning speaking to the manager we were given 8 dollars in quarters to wash our clothes from bed bugs, and were assured on the day we were leaving that they were having someone come in to clean the problem.The manager complained to us that she was not able to rent out the infested room for the past two days waiting on the bug cleaner and told us of the cost she was losing due to that, and told us of the cost for the bug cleaner to even come in. But HELLO ma'am how about compensation for the possibility that one of YOUR HOTELS bed bugs getting into our luggage. Overall disgusting experience, the manager told us next time dont put our luggage on the bed, but I have never had this issue before and never thought I should need to worry of bed bugs at a best western plus, Apparently I do. Terrible.
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16 September 2012
This is your standard, well-used, mid- to low level hotel and the facilities exactly matched my expectations. My main complaint is that the hotel management and the best western corporate staff refused to honor an on-line offer of 4 nights for the price of 3. We were unable to complete the booking on line but, after an exchange of emails with the hotel, we were assured that we would receive the discount. That guarantee led us to book our stay, otherwise, we would have looked elsewhere.
When we arrived, the staff could not commit to the offer which was clearly stated in the email which we showed them. They would only refer it to the manager who was not present. The following day, there was no response from the manager so the desk clerk left another note for the manager. This was repeated the next two days with no results. When we checked out, the manager finally talked to us and stated that the offer did not start until the following week and that they would not give us the discount. Logic and the consideration of customer satisfaction would not sway her. We contacted best western corporate management and they too declined to honor their commitment.
We will never again stay at a best western.response / report this review
