Very thoughtful and knowledgeable service advisors. I'm happy that their attention to detail is high, it pays off in the long term.
Service department is horrible. They will not return your calls or answer even the simplest questions about your BMW because they do not know the answers. I even contacted BMWUSA about this and BMW of Macon still hasn't reached out to me.
Servicing your vehicle is a large part of ownership. Before purchasing a BMW in middle Georgia, take this into consideration if you plan on servicing your vehicle at BMW of Macon.
Seemed helpful but the salesman pushed new cars when we told him we wanted a pre-owened car
Can't tell you about the sales, but the service dept helped me out when I had a tire go out on a business trip They fit me in and got me on the road. Much appreciated.
The service department staff was extremely friendly, courteous and provided excellent service. A negative note: They did not re-attach the passenger side light fixture securely which detached and and whipped in the wind while I drive down the highway. The fixture slammed against the side of the car leaving black marks. They need to verify all parts are secure.
The customer service here is superb ! I made an appointment , went in & was out in 15 minutes. Ryan was kind, helpful, insightful, and explained everything I needed to know and some. I traveled an hour just because BMW of South Atlanta was rude and I didn't want to do business with them. I would recommend this dealership to everyone ! Even though its a long drive from home, this will definitely be my dealership of choice every time.
We saw the car on line at this dealership which is 100 miles from where we live. The sales person took real time pictures of the vehicle and sent it to me. We bought the vehicle based on the pictures and real time description of the sales person. We picked it up two days later and were absolutely delighted that it was exactly as shared over the phone. The service of the staff was very courteous and yet personable. The Geek they have did an excellent job educating us on the digital functions of the vehicle. I would highly recommend this dealership to anyone in the market for a vehicle.
BMW of Macon gave me the best car shopping experience. My fiancé and I went there to window shop and ended up purchasing a vehicle. Our salesman, Dustin Hill, was the best. He was very friendly, very professional, and very knowledgeable. He made things easy for us. Thanks Dustin and BMW of Macon!
Ryan Davison is the ultimate service manager. Have followed this person from Nissan and will follow him again if necessary, changing the brand of car our family drives because of 100% excellent service. Note: please go to Lamborghini next! ;)
Mr. Phill was a great help in getting us the cars we wanted. We were very impressed with the service that was rendered to us. Originally, we came in to buy a used car for my husband, but left with a car for each of us (one brand new and one used). We were really impressed by the level of service we received. We were contacted over the next few days just to see how well we like our cars and if we understood all the features or needed further demonstration on how those features worked. We have already recommended BMW of Macon to our friends.
This is my first visit to BMW of Macon. I was really impressed by the service rendered to me. The staff were courteous and friendly. Shelly was awesome taking care of my car. No waiting list. She offered a loaner car until my car was ready for pick up.
I visited this dealership for the very first time last week. I was amazed from start to finish. I felt like a priority and the guys really took the time to insure my comfort. I had several questions and all answered in detail. I kicked started this experience with Majors. Learning about the BMW was an awesome experience. He allowed me to drive too. How cool is that. Majors is good at what he does and I felt good after his detailed tutorial. Anthony was my sales guy and he listened to what I needed from start to finish and made things happen. He was pleasant and assured he was here to help. I felt that leaving. Both guys were awesome and I'm thankful they made my experience a phenomenal one.