About
Location :
Added by Jopie, at 25 December 2016
Opening Hours
- Monday 7:30 AM – 8:00 PM
- Tuesday 7:30 AM – 8:00 PM
- Wednesday 7:30 AM – 8:00 PM
- Thursday 7:30 AM – 8:00 PM
- Friday 7:30 AM – 8:00 PM
- Saturday 9:00 AM – 7:00 PM
- Sunday 12:00 – 6:00 PM
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13 Reviews
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08 December 2017
Great location with a large selection of vehicles. Came here for a routine service, the cashiers were a little unprofessional and so involved in their personal conversations that they checked me out with someone else’s car. Management however is more professional and the dealership has a great service department and Lee in sales is awesome! I would definitely recommend this location!
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07 December 2017
We bought a used Jeep Wrangler from this location. When we went for a test drive we noticed that the radio didn't work at all. The salesman claimed one of the techs was a Jeep enthusiast and had tried to repair the radio. We decided to buy the Jeep anyway but wanted to adjust the price because of the radio not working. We haggled with the salesman over the value of the vehicle. The dealership it added Bluetooth, mp3 and u-connect capability even though the radio didn't work at all. They also added a tow package to the value of the vehicle despite there not even being a hitch. Luckily I was able to reason with the salesman and tell him that half the stuff he's added to increase the value of the vehicle wasn't even there. However when I got home and took apart the dash to fix or replace the radio I noticed that his Jeep enthusiastic Tech hadn't put one screw back how to reattach the trim and the dash pieces to the car. Everything was clipped in, some of the clips were missing or broken, and that was about it. I've since ordered the parts from a Jeep dealer to put the dash back together correctly. I understand this is a BMW dealership and they may not know how to fix a Jeep but they should know how to put screws back when they take them out. I probably wouldn't service a luxury car here with such little attention to detail. For some reason they also didn't process the title and the registration for the vehicle until after the temporary tags they gave us expired. I honestly expected more because I used to own a 5 Series and service it at Annapolis BMW and they never made lazy mistakes like this.
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29 November 2017
In the past, I as well as multiple friends of mine have had bad customer service experiences with other BMW dealerships. Despite that, I knew I wanted a new BMW so I checked reviews for other BMW dealers in the area. I saw some of the same negative experiences by other customers at other dealers in the area. However, BMW of Alexandria was different. Many of the reviews were positive so I my made me decision to give them a try solely based on those good reviews.
Well they did not disappoint! The service was great from the moment I walked in to the final surprise photo of me in my brand new BMW! We all hate the car buying process but this had to be the least painful (and I've done this several times)!response / report this review -
19 September 2017
Outstanding service. My 2014 328i is running better just like new. Thank you for providing the best customer service and providing me the loaner vehicle. The experience is amazing and satisfying. If your BMW has problems, bring it to BMW Alexandria. They are the Doctor. I recommend this place to anyone. Fast and accurate on solving cars problems. That's amazing. Thank you BMW Alexandria.
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04 September 2017
The customer service has been excellent. I feel like I'm a first class passenger. Roy Paik took great care of me throughout the process and gave me great advice and went out of his way to provide extra service. The genius guys were very nice and patient! The financing process was smooth and everyone was really nice, respectful of my time and I'm glad to be part of the BMW family.
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03 September 2017
We just purchased a new BMW at BMW of Alexandria - Arlington, and it was the best car buying experience we have ever had. Lila Branch was very knowledgeable and employed a no-pressure approach that really made us feel comfortable and confident buying there. The whole team was great to deal with, and I believe they made us an excellent deal that made us drive away feeling good not only about our gorgeous new car, but about excellent package they offered us. We will definitely go back next time we're ready for another new car.
Be sure to ask for Lila. She's awesome!response / report this review -
01 September 2017
They are so busy.
Getting a loan car is really an issue.
The customer service is excellent.
The waiting are is beautiful.
My recent experience was phenomenal.
The loaner car issue appear to be solved.
My service Adviser Dena Van was above and beyond!!
Overall I felt treated just like my Bimmer treats me on the road!!response / report this review -
29 August 2017
What an outstanding team at BMW of Alexandria! I went in to purchase a new car and I must say this was the most painless purchase I've ever made!
Roy was very accommodating to my car requirements, and he provided honest feedback in regards to what I was looking for. I was in good hands during my whole experience from sales with Roy , finance with AK, and meeting some of the other team members who had been in the business for over 30+ years. I really felt like they pulled out the red carpet and made me feel like I was part of the BMW family! I absolutely love my new car ! Thank you Roy!response / report this review -
11 June 2017
They are so busy.
Getting a loan car is really an issue.
The customer service is excellent.
The waiting are is beautiful.response / report this review -
04 June 2017
Great center! I bought my car in for service. I had to wait about an hour and half so I decided to look around the show room since I was thinking about trading in my X5. Roy Paik introduced him self. Helped me out with every question, even though be probably knew I wasn't going to buy a new car right than. He gave me honest opinions and honest options. He wasn't trying to push anything upon me or sell me anything right away. I love salesman like him. The world needs more people like him. Would recommend Roy Paik to everyone.
Also, Tracey, in the service department has been a really big help. She really cares about customer service. Go directly to her!response / report this review -
25 April 2017
1st visit - We brought in car purchased from PA without VA inspection. it was not mentioned by Rep.
2nd visit - We mentioned to "E" that stated that we would have expected them to point it out when we came in for service last time. "E" claims it's not on their checklist; and when we told him it's a safety concern his response was "I've seen people drive off with a lot worse"
Before getting official results from inspection, "E" told us we needed two new tires to pass when we pushed back and asked for measurements (since I had measured them before buying he car) they magically were sufficient to pass.
He told us the car would be ready the next day; we called twice and left messages to confirm; he never called back. When we showed up he was lounging in his chair and said he never got the TWO messages.
3rd Visit - We had warranty worn performed; he called us and told us the car was ready. We arrived an hour later; and it wasn't ready. We waited 15min before he came to greet us even though 3 of his peers went and told him we were waiting. Once he appeared, he claimed warranty paperwork is difficult and took longer than expected.
I left a message for Bob their service manager and politely explained that we had a series of bad experiences and I would to discuss it. 7 days later, no returned call.
Save yourself the time and awful experience and take your car to Passport or Fairfax BMW; before I moved I use to go to those dealerships and they were incredible. I can't believe this is a BMW dealership, it feels like a Saturn dealer.response / report this review -
17 March 2017
I can't rave enough about my experience here over the past week. From top to bottom, everyone at the dealership was fantastic. Sam Lee is a fantastic sales advisor who's knowledge, patience and hard work made my experience perfect and seamless. Mike, the BMW genius and Hakim in finance just gave further proof that this dealership has a great thing going. I'm actually looking forward to bringing the car back in for services after seeing the waiting lounge!
In a world of high-pressure, often shady car dealerships, my experience here was refreshing and I hope to be able to send plenty of friends and colleagues their way.
Keep up the great work!response / report this review -
01 January 2017
The sales department at BMW of Alexandria are top notch. We came in last second to buy a vehicle and Leigh Ross literally treated us like old friends. His knowledge and genuine care for us as customers put us over the top to purchase. After the sale was complete he even checked up on us because it was important we were happy. We truly were. On top of that Hakim in the Finance department was amazing in making sure we understood every little option. He worked hard to get us the best rate. Definitely be buying our next BMW from here.
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