I recently purchased a used Q5 with Andy as my salesperson. He was patient and not pushy which I appreciated. I looked at the car 1-2 months prior to buying as was not yet sure what I wanted and had some travel planned which took me away from home. Andy called and checked to see if he could help and sent one other email again making himself available. Neither outreach was pushy or annoying. While working with him he was pleasant and seemed genuine in his interest to help match me with a vehicle. He even remembered that my daughter liked the donuts from out first visit and sent me home with donuts for her. The sales manager was nice. Not much price flexibility though. The finance person was easy to deal with and explained everything well. I would recommend the dealership and would certainly purchase from Andy again.
Had a great experience with the Audi Team. Dalton was one of the best informed salesmen iv ever worked with. The process was extremely quick and easy, not to mention the quality of their inventory was impeccable! Sarina in finance did an excellent job explaining the documentation and getting me in and out. I would highly recommend Audi of Bedford and my salesmen Dalton.
This review is well overdue. I'd like to thank Andy Marson and George for helping me through the process of buying our first Audi. We couldn't be happier. I have already referred a bunch of co workers to Andy. What a pleasant guy to deal with. This is a great store full of European flare, well dressed sales people and accents accents everywhere!! Ladies beware!!
I just purchased an Audi A6 this past week from Andy Marson at Audi of Bedford. He was absolutely terrific! He was very attentive and really listened to what our needs were. He was also patient when we shifted gears (no pun intended) and ultimately, we are VERY happy with our purchase. He is the best car sales professional I've ever worked with.and I've had a lot of different cars over 35 years. The entire dealership including George and Serina in finance were highly professional and easy to work with as well. Great job Audi Bedford team. You have a very happy customer!
My husband and I worked with Terrell Hunt and he was an amazing young man. He took car of us from the first phone call. He knew we were traveling from Indianapolis and after speaking with him on the phone about the car, he took a video and sent it to me so we would be absolutely sure about our purchase and we were not disappointed when we saw it in person. He took all of our information before we got there so everything was set.
He did an awesome job and we are extremely happy with our purchase and the service Terrell provided.
Wesley and Rhonda Cobb
This is my second purchase at this dealership. Andy (Andrew Marson), the salesman was great. Took his time answering all of my questions via email as this was more convenient for me at the time. Based on his information, I knew exactly which car I wanted to buy.
Agreed for me to be there at 3:30. When I arrived, the car was perfectly cleaned and in the showroom, ready for me to test drive. The trade-in process was smooth. He did all the work, showing me how to operated every little button on the car. Nick, the finance guy, was also great. Knew his job well and soared through the gobs of papers! Came home the same day with my new car!
Beware: They really don't seem to care. I found a used car on their website I was interested in. Spoke with Zach, a sales manager, who was nice and gave me the info he had on the car. I had reached out specifically because this dealership is an hour from my home and I wanted to be sure the car was available and had no obvious defects so I didn't spend time driving over. He set me up for a 5:45 appointment and that was that.
I showed up for the appointment, having driven the family over as I was fairly sure I wanted to buy it and wasn't trading in a vehicle, so didn't have a ride there.
The car was out front. Another rep came out (Kristin, I believe) with the key and showed me to the car. She left and told me she'd be back shortly and to take a look around the car. She came back and let me know that the car wasn't for sale, they'd taken a deposit on it "about an hour ago."
Really glad I wasted 2.5 hours of my time, as well as an evening for my wife and 3 young kids. Why they couldn't call or text to let me know the vehicle wasn't available is completely beyond me, but I suspect if it had been a $60,000 Audi they'd have found some time to reach out. All I got was a half-hearted apology and an offer to show me a similar vehicle which was more than double the cost of the one I came to look at.
I'm sure it was a fluke, I don't blame them for the car selling - someone was there and wanted to buy. I completely blame them for not bothering to call when it sold an hour before I got there, and will definitely not shop with them at any point in the future.
Purchased an Audi s4 from Andy Marson. Great overall experience and service. Was given a fair price for my trade-in, and agreed on a very reasonable purchase price for the new car. Would highly recommend this dealership to anyone whether in Ohio or out of state. Totally worth the drive to pick up the vehicle and the presentation of the vehicle when I arrived was stellar. Everything was top notch and I could not have asked for better service. Would happily return to Audi of Bedford and purchase another vehicle!
We live in Buffalo, NY and drove to Audi Bedford to purchase a vehicle. At first we were apprehensive about purchasing a vehicle from an out-of-state dealer, but before and when we got there, we were quite impressed with all of the staff! We received a Five Star treatment! Thank you and a shout out to first our salesman Terrell Hunt, as well as the Manager-George and the finance representative, Nick. We felt relaxed there and we were quite grateful that they were willing to work out a deal with us. Terrell was always on top of the deal throughout the negotiation process and was always there to respond with an answer. George, the Manager went out of his way to spend time with us while we were there and reached out to us for the final purchase. Also, Nick the finance representative who was through and eased the process of the paperwork signing. So, if you live out of the area and are looking for a GREAT car dealer who will give you five star service, and --- Audi Bedford is the place to go! When they say 'you are part of the Bedford Family', we felt that when we were there! Thank you all!
Great out-of-state purchase experience. They made everything from paperwork to delivery an easy process. From negotiation to delivery, George (sales manager) was great. All of my questions were answered and in a very timely manner. Car was delivered within days and as promised. If you are purchasing from out of state, I highly recommend this dealer.
Dalton Lindesmith was hands down the best car sales guy I've ever worked with. Made the process super easy got me a great deal on the vehicle. Id highly encourage stopping here first if you're in the market for a new vehicle, he will make it happen!
I cannot say enough good things about my experience at Audi of Bedford. I was in the market for an used SUV and the salespersons there made the buying process easy and enjoyable. I had been to 4 different dealerships in my quest for a new car and can say that this one stood out from the rest which completely contributed to why I bought my vehicle here. Working with Derek Pickle especially made me feel at ease and that I was getting a fair deal and great, safe SUV. I'd recommend this dealership to anyone looking for a new or used vehicle.
I took my 2014 A4 in to Audi Bedford for service and was offered a great trade in value. I upgraded to an Allroad that is completely loaded with tons of features at a terrific price. The entire experience was very professional and I was out the door in a few hours. A bit of follow up was needed with the license plates and all weather mats and all was taken care of in a timely and professional manner.
I love my new car!
This is my first time buying a car on line but the team at Audi Bedford was amazing!
From the sales manager David, to the most helpful sales assistant Amy they were great.
Amy followed through with me every step of the way, video taped the car, and made me feel like I was sitting in it!
Fantastic service from a wonderful Amy and the rest of the Bedford team.
I wish other Audi dealerships learn a lesson from Audi of Bedford!
This location provided me with the best car buying experience I've ever had. My salesman, Terrell Hunt, did everything possible to make me happy. I appreciated his personal attention and he answered any question I asked him. There was no ambiguity, he always got me a direct answer. Other dealerships would hesitate to provide me the financing answers I got from Terrell and the team at Bedford Audi. At the end I got a great car for a deal I was comfortable with.