About
Location :
Added by Jopie, at 04 January 2017
Opening Hours
- Monday 10:00 AM – 8:00 PM
- Tuesday 10:00 AM – 8:00 PM
- Wednesday 10:00 AM – 8:00 PM
- Thursday 10:00 AM – 8:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 12:00 – 8:00 PM
Gallery
Add missing information
15 Reviews
-
12 April 2018
My husband and I loved our experience at the Ashley store in Cookeville. We never once felt pressured to purchase anything. Cam (Camilla Rhea) was our sales lady and she was fantastic. Would highly recommend working with her!
response / report this review -
05 March 2018
Absolutely the most wonderful shopping experience ever. The staff was so friendly and helpful. I had dreaded having to go buy new furniture, but it was amazing how easy it was. The salesperson we worked with was very knowledgeable and helpful. I had an idea about what I wanted, but she made it all come together effortlessly. I will always buy my furniture at Ashley.
response / report this review -
03 March 2018
I would shop at Ashley Home Store for all my home needs. This is my second time in buying FURNITURE from Ashley Home Store. Each time the employees have went above an beyond to help with every aspect of choosing an buying to even getting it to me. Even phone contact when ever I had a question. I would recommend shopping at Ashley Home Store to anyone as they will defiantly do every thing to help you. An there items are top quality. Don't shop no ware else.
response / report this review -
20 February 2018
EDIT:
Originally told that my furniture would arrive in 11 days. Then someone at the store made didn’t order the furniture correctly. My order was delayed 6 weeks and no one called to tell me. They made it up by offering free delivery. A week out from my delivery date, I was called by someone at the store to verify the delivery date and time. Then they day before the delivery date, someone from the Customer Service Response Team.called me and told me that there was another delay. I’m not sure if I will ever get this furniture, but I do know that I will never shop at this location again.response / report this review -
05 January 2018
Was one of my best experiences at any store in a long long time. Actually went somewhere they were all nice didn't talk down to the customer new what they were trying to sale was a great experience will buy all my furniture from them without a doubt. Thank you Brett Tunstall for all your help it was actually fun.
response / report this review -
30 October 2017
Alissa was amazing! She helped my husband and I find the perfect living room set and We are beyond excited for it to arrive. She was more than happy to assist us and gave us ample time to make a decision and was so helpful!
response / report this review -
06 October 2017
Very underwhelmed. A lot of press board and glue. A lot of MDF. Very few products are solid wood. Keep in mind that I purchased a kidney shaped, mid-century modern coffee table with solid bamboo top and metal legs, hand made in Utah, over the Internet for $375. I love my coffee table. $375 is a very reasonable price to pay for a handmade and hand-finished table with modestly priced bamboo wood. Like many people, I only purchase REAL leather, and SOLID wood. And I am willing to pay for it. But clearly I am a minority in this world of instant gratification, low standards, tattoos, and Kardashians. I just want good stuff for a reasonable price. Nothing special. Just good stuff. And I will pay for it as long as you aren't trying to rip me off. I am not the customer Ashley services. You may be. The people in the store were very nice, even though they didn't notice me for nearly an hour in the store. Perhaps it was because I was wearing old jeans, a work shirt, and ball cap. You never know who has cash and I have spent nearly $6,000 on furniture since I left Ashley, and not a penny at Ashley. All of us approach things differently. Ashley taught me that I needed to proceed much slower and be prepared to wait for EACH item. It has worked out well and I appreciate Ashley for showing me what not to do.
response / report this review -
08 September 2017
We had a FABULOUS experience at this store! Daniel, the sales associate whom we had the pleasure of working with, went WAY beyond the call of duty to help ensure our transition from MN would be as comfortable as possible. Highly recommend!!
response / report this review -
01 September 2017
Brenda did above and beyond my expectations, in helping me pick out what I needed for the house. The entire staff was friendly and supportive to my needs. I still have a hard time with a delivery charge, but I do understand, somewhat understand.
response / report this review -
18 August 2017
The furniture speaks for itself. We were looking for a sofa and loveseat in a specific color that would go with the furniture we already had. We settled on the first two pieces we looked at. The price was excellent and the frosting on the cake was the second piece was half off. We had no pressure from the staff to look at other pieces before we chose. The staff was helpful, polite and not pushy in any way. This was by far the best experience we have ever had in purchasing furniture.
response / report this review -
18 July 2017
They lied to me three times. They assured me that they would protect my credit. I knew my credit was borderline before hand. But I put my trust in this store. They assured me that I would not have a hard inquiry. Now my credit is ruined for two years.
response / report this review -
12 June 2017
Everyone was very helpful but not pushy.did not seem less helpful when my mom on a fixed income looked at lower priced items,as some sales people might.we will return to shop for other items.thanks to all the friendly staff for helping us.
response / report this review -
07 April 2017
My husband and I had a very pleasant experience with shopping at Ashley's. Our salesman, David Seals was very helpful in asking the right questions about what kind of furniture we wanted for our living room, what style and color we were thinking about and that would fit our lifestyle. He helped us pick out exactly what we wanted. He let us have time to ourselves to talk and make a decision without any pressure at all. He was really great! Thanks David!
response / report this review -
30 March 2017
We had a wonderful experience. Alissa was extremely helpful, and such a sweetheart. Dale also made us feel so welcome. I would definitely purchase more furniture from them. They went out of their way to help us. Thank you!!
response / report this review -
11 January 2017
I had an appointment with Camilla Rhea. She was so nice and helpful. She really went out of her way for me. I was looking to furnish a whole house almost. She asked styles I liked and we went from there. They offer great financing options that also helped alot!
The store is reasonably priced for the quality of furniture that I purchased which is gorgeous and solid, so it should hold up for years to come with two small children.
I am extremely pleased with the customer service and will definitely have future purchases from Ashley!---
Thank you for the great experience and customer service Camilla and Ashley Furniture Home Store!
Heather M. Smithresponse / report this review
