Name: Art Van Furniture
Address: 6500 E 14 Mile Rd, Warren, MI 48092, USA, US
Telephone: +1 586-939-2100

Art Van Furniture is a furniture store, located at 6500 E 14 Mile Rd, Warren, MI 48092, USA. They can be contacted via phone at +1 586-939-2100, visit their website www.artvan.com for more detailed information.

Location :

6500 E 14 Mile Rd, Warren, MI 48092, USA

Contacts :

Added by Jopie, at 21 November 2016

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 11:00 AM – 9:00 PM

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Mitchell Torongo

18 December 2017

I just closed on my 1st house and needed to get furniture. Went in to see what options Art Van had available. I told my "salesman" i was comparing quality and value with gardner white and value city. Told him i was looking at for a sectional and he walked me to the clearance section and told me if i liked something to come find him. He then walked back to the front of the store by the rest of the "sales people". I mean what a joke! I work in sales and that was the poorest example of salesmanship i have ever seen. These people are jokes and will pray on the weak to just make a sale. They give Art Van a bad name and based on that experience i will never go back to Art Van and sway friends and family away from them. When he dropped me off and the clearance section i immediately left the store and when i walked past him at the front of the store all his buddies just stared at me. Sounds like they were intimidated to me. Management needs to teach these people to sell not be scum salesmen!
Sonya Harris

17 December 2017

I have shopped at this Art Van location on several occasions and worked with Ed Anderson. He is the most amazing salesman ever! He truly goes beyond the call of duty.

I can be a very picky and indecisive person sometimes but, he has always been very patient with me. When I was picking out a new living room set and didn’t want the coffe table that was placed with the sectional I wanted, he went way on the other side of the showroom to get the coffee table I was interested in. I wanted to see how it would look with the living room sectional I was buying.

Anyone who has been in this store knows it is not small. It may be one of the largest furniture showrooms I have been in. He had to make two trips to get this coffe table because, he had to carry the glass top separately (which was very heavy). On top of that once I was finished deciding if that was truly the coffee table I wanted with my sectional he had to carry both pieces back.

Talk about awesome…Ed Anderson is the best! This is just one of several experiences I have had with him. He also gives very good advice. On another occasion when I was purchasing a new dining room set, I expressed to him my concerns because of my dining area being very small. He told me how to place my dining room chairs and it worked out perfectly! All I can say is, he has always been very helpful to me.

This is the first review I have ever gave. I couldn’t let his exceptional customer service go unrecognized. Most times people are quick to mention any negative experience but, would never mention a good experience.
Vanessa Wilson

12 November 2017

They have good deals. Anything you can find at gardner white is here and way cheaper. You dont need a credit check for every single purchase. This location has superb staff
Jason Trammel

11 November 2017

2nd shift trailer jockey literally came out of his truck and threatened to "whoop my ass" if I dropped a trailer in the only spot that I could because the lot was completely filled. Since I was already out of my truck, I said to him "I'd like to see you do it" and "where else can I put it then?". He backed off quickly, and said "I guess right there is fine, it's just that you container drivers think you can drop just anywhere.". Be a professional.
Marie Streeter

06 October 2017

I had the most wonderful people friendly and helpful from the time I walked in the person at the customer service desk was the sweetest person she made me feel so good about my order I change my mind about that warranty and decided to get it on my chairs
Deborah Newbill

30 August 2017

I went to Art Van to redeem a "Total Satisfaction Policy" what a JOKE. First of, there is a expiration date on the card that I was told Never expires. Then when I went in the store the Vampires( salepeople) swamped on me. Secondly, I told a man ( salesperson) that I wanted to look at sheets. The saleperson followed me , his name was Reginald, he was persistent to help me. And help is what he did/DID NOT do. This man tried to sell me a $135.00 sheet set for a bed. I explained I just got a sheet set in March for $59.99. Reginald explained that was a floor model set and we are all out of them. Something did not feel right.?? So I go back to Art Van the next day and speak with the salesman who politely informs me that there is a lot of $59.99 sheets and that I just talked to the wrong person. So this message is for you Reginald, YOU SUCK and YOU LIED.
Future customers beware and always take a day to think about what you are going to buy. Karen
Jocelyn Welsh

26 August 2017

If I could give 0 stars I would. I went in a few weeks ago and got approved by a lender but decided to wait to figure out what mattress of the 3 we were looking at we wanted to buy. We returned on Sunday to purchase our mattress and were told that they switched lenders and everything would be taken care of Monday so that we would have our mattress by Saturday. On Monday we heard nothing. Tuesday evening we called the store to get an update and were told that a form needed to be filled out for the new vendor and he did not have this said form he should have it Wednesday and he would call us. Wednesday evening WE called up to the store that was closed. We then came to this location (14 and van dyke) to see if they were able to assist us. They told us my boyfriend would need to come the following day to fill the form out. On Thursday he went and filled out the form and was told once they get the ok he will have to come to the store AGAIN to sign a contract. He would get the answer thursdayor Friday they would give us a call but we would have our bed Saturday. It's now Friday. I received no phone call and had to AGAIN reach out to them for the store manager to tell me we are probably not getting our bed Saturday. I will now be taking my money elsewhere and suggest you do as well. To have a company be so ill prepared for a vendors change is absolutely mine boggling to me and EXTREMELY unprofessional
K. A

22 August 2017

My Husband and I purchased a nursery set from Art Van on 8/6/17. We scheduled to have the furniture delivered on 8/21/17. The following day (8/7/17), my Husband arranged to have the day off from work, on 8/21/17. We have waited for two weeks to receive the nursery set (crib, dresser and chest of drawers). All of the furniture was delivered today, the crib was cracked-damaged. My husband called Art Van's Customer Service Dept., spoke to Becky. He explained to them that the crib was damaged, he also asked if another could be delivered later on today. He was advised that the next delivery date is Wednesday (8/23/17), he explained that wouldn't work, because he doesn't have the day off. Then he was told Saturday (8/26/17) is available. I work his Saturday, and it's overtime pay, this is money that will be used to pay for the unpaid portion of my Maternity Leave. We agreed to Saturday, because we felt forced to. No one seemed to care about the inconvenience of all this. Both my Husband and I called Art Van's Customer Service Department, we both spoke to Becky, which advised that a Manager would call us back, to take a formal complaint, discuss compensation for the money we loss today (my husband works in sales) and the money I'm going to lose Saturday. The last conversation today, with Becky was at 11:57am, she stated that a Manager would call is back in a few minutes. At 2:35pm, neither of us had been contacted. I called the Customer Service line back, and spoke with Amanda, she fed me the same story and made the same excuses as Becky. Both Becky and Amanda talk over you and speak to you in an uncaring, condescending manner. I asked to speak to Amanda's supervisor to report her, she refused to let speak to her supervisor and tried to push everything off on the Delivery Manager (Dan), that has yet to call us back! The crib being cracked, the lack of customer service, the inconvenience of all of this, the financial impactis totally unacceptable! It's night now, and no one has called us back!
Roxy Carmody

30 July 2017

Phillip is an excellent and patient salesman at Art Van. We special ordered matching accent contemporary chairs. 6 to 8 wks. So we added a higher coil count. So excited!
Carol Batton

15 May 2017

Sold my father a leather sofa with a $45 cleaning kit the material content label says it's polyurethane. Same with a recently purchased chair. Bait and switch liars! Not reputable!!
Joe Clements

12 May 2017

If I could give negative feedback I would. Furniture is cheaply made and over priced. Save yourself the sales pitch and empty promises, just do a bit of research and order your new furniture set online. You'll be much more happier. The couches I bought were $1650 it's been a little over 2 years with just myself and fiance sitting on them and it's pretty much ready for the curb. The handles all snapped just after the 1 year warrenty.. kinda funny right? Then they want 70 dollars for the first 30 minutes of someone comming out to tell me what's wrong when I can clearly see and explain what's wrong and then send someone else out to fix it at that rate AGAIN.. screw you guys. I'll fix it myself, I bet Art has not a 1 piece of furniture that sits in his showroom floor in his own home, BECAUSE IT'S GARBAGE and over priced. Assclowns..
123 123

12 May 2017

Deliverd me the kitchen table with incomplete parts, gave an appointment for service after 2 weeks. The service personnel shown up for 5 mintues, then asking to bring the table to art van center to get it fixed. I request you all that never trust their warranty or repair services, wasting of time and will do nothing to satisfy the customers. Very cheap service.
Deonnia Buggs

26 December 2016

Art Van was nice, they had great deals and I even found a love seat and sofa that I really liked and ended up getting it. The sales man was nice at first but when he got his sale he just stop the customer service. He was suppose to follow up with me the same day but never did. Not only did he not follow up with me, my furniture was scheduled for delivery for a day that I never even picked!!! I had to reach out to Art Van 800 customer service directly to fix the error. Even after all of that he still never followed up about the delivery. I like Art Van but the customer service can use some work. Might as well just order stuff online.
Paul Andrew

28 November 2016

Furniture delivered with damage; we were not informed that damage at delivery must be reported within 7 days. When we were buying the products we were told "warranty repair is easy! we come out and fix stuff no problem! this is one of the best features of buying from us!"

Multiple calls and requests for paint repair were ignored, and a service request (which required me taking a day off of work) was cancelled by the warranty repair team and I was not informed.

I was finally able to reach a supervisor and repairs were authorized. Updates to follow.