Name: Apple Southlake Town Square
Address: 260 Grand Ave, Southlake, TX 76092, USA, US
Telephone: +1 817-722-1401

Apple Southlake Town Square is an electronics store, located at 260 Grand Ave, Southlake, TX 76092, USA. They can be contacted via phone at +1 817-722-1401, visit their website www.apple.com for more detailed information.

Location :

260 Grand Ave, Southlake, TX 76092, USA

Contacts :

Added by Jopie, at 09 January 2017

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 12:00 – 6:00 PM

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Christopher Janssen

23 December 2017

Overall, a pleasant experience. I had an issue with my 5s , and left with a new one. ( pre- 6 release)
Texas Red Raider

11 December 2017

Nothing in the store can be accomplished without making an appointment in advance. I made an appointment and showed up on time. But that didn’t stop them from making me wait 2 hour! Why even make appointments if this is how you respect people’s time? After 2 hours this Apple store told me they wouldn’t replace the cracked screen on my iPhone 6. No apology.

Don’t waste your time trying to get a repair completed.
Richard Stillwell

25 November 2017

When we first arrived I was dreading standing in line waiting for someone to help with the problem. Once inside my fears were put to rest when the help all dressed in Red and very knowledgeable about anything Apple related. Even set in on session about iCloud photos.
Mark Ramsey

03 November 2017

Maybe this is not a reflection on the local store as much as Apple in general and I never write bad reviews but this is the most frustrating thing ever. I am on my third long phone wait to talk to someone at the store with a simple question about my appointment that the computerized response does not answer. More than thirty minutes and a horrible, distorted playlist in the background. No callback option. You would think a leading technology company would have some kind of plan for their local stores even if they have a heavy call volume. Finally talked to a real person but who is not at the local store. Rude, unsympathetic person who says we just have to cancel the order. She can't help me with the question. She agrees to put me in touch with an Apple Care specialist, so now back on hold with same terrible playlist as I'm writing this. 42 minutes in this time
David M

16 October 2017

Worst Apple store experience so far. Chaotic and crowded. 25 minute was not unbearable but if my product had not been in stock it would have been awful no one checked. Even after I told the genius what I wanted it took 10 minutes to receive the product.
Aila Lopez

22 September 2017

The new update sucks as of 09/20/17
Phone running slow
This store is nice however. They get 5 stars
Mark Wood

06 September 2017

Took my Apple Refurbished imac computer in with power problem, kept shutting itself down after 30 seconds to 2 minutes. I scheduled an appointment through Apple Support. Appointment was 4 1/2 days from that date, Apple stores are ALL busy around here. I took my computer in and was seen at my scheduled appointment time. Matt escorted me to the Genius Bar and he set my computer up and turned it on, it came up and ran fine. He informed me that they would need to keep my computer for 3 to 5 days to try and duplicate the problem and do diagnostics checks. True to their word after 4 days Kelly called and said the computer was ready for pickup. They could not duplicate the problem. I brought the computer home and plugged it in and it is working fine, at least for now anyway. I have worked on aircraft for over 27 years in the electrical field and know it is hard to duplicate problems some of the times and electrical parts can break when ever they want to, even new out of the box computers would fail. I give the Southlake Apple Store a 5 star rating for customer service and technical help, and I say thank you to the staff.
Kayla Holland

22 August 2017

I meant to post a review a long time ago. I needed help with my mac and phone and Julian Rodriguez handled everything efficiently. If you can request him for help with your device I know he will give you the best care possible.
Tommy Evans

27 July 2017

I've always had a great experience at the Apple Store here in Southlake. The only issue is having to make an appointment, which is sometimes frustrating and inconvenient. But, I'm glad the DO take appointments, because they are always on time and fast, but also taking the time to make sure you are taken care of. I brought my phone in tonight because of a bathing issue, and Danny was very knowledgeable and friendly.
PiKaHsSo Allen Poe

14 June 2017

They were so nice kind professional and fixed my iMac 27 inch and backed up the Harddrive in a fast & professional manner. The young lady who helped me had a good vibe and is a woman of her word cant think of her name she was a young hispanic ? Woman whos name begins with a A i love the service & will be going back for more Macs

PiKaHsSo
Justin Joseph

07 June 2017

Excellent customer service; went for walk-in in hopes to get my macbook fixed, had about an hour wait. But ended up getting it fixed on the same day, only downside is that it is always packed, no such thing as a slow day, but they always check up on everyone and wants to make sure you leave satisfied.
Joshua Nguyen

28 April 2017

They refused to replaced my phone even it's still under warranty. They just make and excused to denied the warranty even the phone was all original. They give me back my phone after they broke the bottom screw bracket inside and they don't take responsibility for that. My phone just had the lines on the screen display but the 2 bottom screws was there before I give it to them, then after 3 hours of waiting, they hand it back to me with 1 bottom screws missing. I ask the guy where is my screws and he went to the back get the screw and give it to me because the tech was broken the bracket inside and can't put it back.
The so call manager name Kelvin was not professional at all and do not take responsibility for his tech did broken my phone. I was so mad and will file complaint with state, BBB and Southlake city about this crappy place.
Jordan Smith

03 April 2017

Good service during a busy time. Made my reservation for 4:00 on a Sunday evening. Arrived 15m early and tracked down one of several employees on the floor to check in. Waited maybe 20 minutes to be helped. Told it would take 60-90 minutes to replace iPhone 7 plus screen so I left it with them. Got back at 5:30 and was greeted at the door this time. 5 minutes later I was out of there checked out with a brand new phone screen. Good service and everyone was friendly.
Ciara Merritt

16 January 2017

This Apple Store is awesome!!! When I first walked in the store I was greeted by Mason. He was super friendly and made sure I was taken care of. My Apple expert was named Heather, she was very knowledgeable and made sure I was good to go 100% before I left. Her personality was very infectious. She constantly smiled which made myself and everyone around her be happy. I definitely recommend this store!