About
Location :
Added by Jopie, at 05 January 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
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15 Reviews
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18 December 2017
Everyone courteous and helpful. Mac hard drive failed but tech was able to transfer critical folders to my external (Time Machine) drive. Couldn't replace old (7 yr) hard drive but provided info on a local consultant who can. (If my son lived nearby, he could do it for me; he was a genius for 5 years in Madison, WI, and Austin, TX.)
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22 November 2017
SO PISSED! I thought I was going mad but your computer's smart copy/paste and auto correct jacked up my documents and it goes back to it automatically. What type of crack were you smoking to think this is a good idea?
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07 November 2017
You cannot get passed the wait time. It's pretty ridiculous, but on a good note once your in, your in!! They'll text you and email when they're ready for you. Bob took good care of me with my Mac. Hardrive crashed and it cost $189.95 to fix. Love Apple!!
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22 October 2017
I've been to this apple store many times because it is close to my home and I used to be a Manager for an AT&T store nearby. Seems as though they give good customer service when you go in to purchase a product here but come in for service and the customer service level is non-exsistant. The average employee in this store is probably 22 years old and has more tattoos than customer service experience. and that includes the managers who don't care at all about customers concerns. While i generally love Apple products I just cringe now every time I purchase any Apple products knowing that I'll need to deal with these people if something goes wrong and as much as I love Apple it seems that their products are becoming far lower quality than they used to be. The arrogance of the company and employees is rising as fast as the price of their products now though.
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15 October 2017
When I arrived at Apple they were awfully busy, which is typical for a night at Apple. Tonight stood out to me because I was coming in to buy a MacBook and someone helped me right away. They asked me if I needed help with something and I said yes I was trying to figure out the differences between two macs. They called a specialist over named Kelly. She was amazing. She blew me away with her outstanding costumer service. She got the time to know me and put all her focus and attention on me. She helped me figure out the best computer for myself. Because of Kelly, I am definitely going to be back to buy more of Apple products. Thank you so much again Kelly for being absolutely amazing.
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16 September 2017
I've been to the local Apple Store several times in the past few years. Owning a series of MacBook Pro laptops, iPads and children's cell phones (I believe they call them iPhones), there have been plenty of reasons to return to hipster central to see if the Genius Bar is an oxymoron or a place to drunk on coolness.
For me, I find a quandary arises nearly every time I go there. Whether for purchase, repair or an appointment, it always feels like the "system" in place is way too overloaded. Too many people needing help for the resources available to serve them.
But once you get beyond that, what remains are two things- the products and the people.
As a technology expert, I've never given Apple a free pass that their products were inherently good or superior. Quite the opposite. I always looked for weaknesses, limitations and capacity restrictions. But I never found them. The products are well made, and beautifully designed. I come to rely on the MacBook Pro as if it cannot fail. And it keeps my trust. The iPad is another stroke of genius. Great design and using minimalist concepts achieves laudable function.
Second, but more importantly, the people at the Apple Store have always been the representative of excellence that is compatible with the products. Take today. I walk into my genius bar appointment thinking my magnetic power connector is damaged and I will be paying for a new power board or even computer. Turns out a small staple had been sucked up into the magnetic pull of the dock and hidden itself been the edges of the port. This meant plugging in the power charge only rarely worked. My apple genius today, Bob , discovered this before I could finish lamenting my tale of computer problems. He smiled unpresumptuously, and asked if that fixed it. I plugged it in. Done !
Bob rocked it, handled it with grace and didn't embarrass the customer. Nicely done Bob! Thanks Apple. Good work!response / report this review -
07 September 2017
Short wait for tech support. Sad news on the 5th gen nano DOA. but great help choosing upgrade and needed accessories. Helpful, nice, and treated me well.
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31 July 2017
Great staff, the today at apple events are very fun. Helpful people showed me how to use more advanced features without being rude or judgmental (unlike the Arrowhead Apple store) and very clean. Good experiences so far
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07 July 2017
Our Apple Watch fell apart after 18 months without being dropped or abused. I took it into the store to simply drop it off leave my telephone number and of course pay for it when it was completely repaired. They told me that in order to have this three minute long conversation I would have to wait two hours. This is poor leadership and management. Let alone The fact that something is expensive and hypothetically of the quality of Apple should last more than 18 months in my opinion. I have a Movado that's lasted 30 years it didn't cost anywhere near as much as an apple.
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16 June 2017
We went into the store to get a new phone with the Sprint promotion. I showed the employee at Apple the promotional email and what it said on Apple's website. No one there had a clue what we were talking about and sent us to Sprint. Sprint said the promotion was honorable but it said to go to Apple. We ended up calling Apple Corporate to help us out and they lead us through the process and got the IPhone 7 128gbs for $199. Thank you so much Maxwell for assisting us.
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05 May 2017
Chris was awesome, he got me in and out of there fast with my son's phone fixed!!
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30 April 2017
We had a 6:15 appointment for tech service. Ignored for 20 minutes then was half helped for 30 minutes. When I just wanted to know if my phone is broken. Extremely slow service and they told me exactly what I already knew which is my battery is dead. And now I have to go all the way to Scottsdale.
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07 March 2017
I used to appreciate apple products and this Apple Store specifically, but my 18-month-old laptop is barely out of warranty and stopped working so I brought it in. The Genius Bar told me that I have to replace the whole logic board and that the data would be extremely difficult to recover, and also that it just happened (no user error or damage). So I paid $1600 for a product that lasted 1.5 years and they offered no customer support regarding that except basically, "Sorry. That's disappointing your laptop stopped working randomly so soon." After getting a second/third opinion from two different computer repair guys, the Genius Bar was incorrect -- with the model I have, the SD card is removable from the logic board and the data can be accessed even though the logic board is out of commission. It's the newer 2016 technology that is different and more difficult. The genius bar guy even took apart my computer and was still mistaken for some reason, so he's not much of genius and certainly wasn't very helpful like they used to be. I will go to my trusted place down the street from now on for service on my Apple products (if I continue to buy them, that is). I've noticed a trend in both the product quality and the customer service deteriorating over the lAt few years. It's like the Apple brand has gotten too big for its own good.
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19 January 2017
Wife had a broken screen, had purchased Apple Care+. Apple's website states they have carry-in service for accidental damage (doesn't mention you need an appointment at the Genius Bar (which I question who those Genius are). She gets to the San Tan Store and was told, WE ARE TO BUSY TO HELP YOU (Wednesday afternoon), gave her an appointment for Friday - 2 days later to visit the Genius Bar. WASTED TRIP AND NOW HAS TO RETURN TO OBTAIN SERVICE I WOULD NOT call that service after the sale Never again will I buy an APPLE product.
ANYTHING MORE THAN 1 STAR ON THE REVIEWS, THAT IS MANAGEMENT WRITING THEM, INSIST OF MANAGING THE STORE.response / report this review -
12 January 2017
I went in WITHOUT an appointment. The staff were extremely patient with me considering I had zero information with me. They took down my information for an appoint literally same day within 2 hours and the store was packed! And staff that assisted were extremely kind and had OUTSTANDING customer service. One staff member that really shined was Daryl he had no problem explaining things extra to us considering it is my first apple phone, and was very upbeat! If management ever sees this, please buy this store pizza, because with how many people barge in there ready to fight ( from what I saw in the only 20 minutes I was in there) they all definitely deserve it! Great job!
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