About
Location :
Added by Jopie, at 23 January 2017
Opening Hours
- Monday 10:00 AM – 8:00 PM
- Tuesday 10:00 AM – 8:00 PM
- Wednesday 10:00 AM – 8:00 PM
- Thursday 10:00 AM – 8:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
Gallery
Add missing information
12 Reviews
-
24 December 2017
Takes forever to get in the line. I tried to make a reservation in advanced but was put on hold for like half hour and no one picks up the phone. The lady at the front does not want to cooperate or accommodate. She does not even want to talk to you, refuses to answer any question. I never expect that changing a screen would take forever. You pay $150 for a screen and yes nothing is guaranteed. Do no visit if you have any other choice!
response / report this review -
23 December 2017
Worse customer service experience of the holiday. Horrible treatment of loyal and disabled customer. Matthew greeted me with a nice smile and handshake. Good service ended there! All I needed was to pick up the apple ipad ordered. He promised to take care of me and failed. Had me drive around the block three times and hold up traffic during holiday traffic because he didn't have get my order ready. He was more concerned with making a new sale and commission? Then he had the audacity to lie to my face. When I told him he got a zero for customer service, his response was "that's alright". Poor representative for the Apple brand and they need to train their employees.
response / report this review -
15 October 2017
It was a great experience as soon as we walked into the store. Every employee had a smile on their face and acknowledge you. I am a retard with electronics but they did not let me feel that way. I will travel back there - just because of the employees !!!!
response / report this review -
05 October 2017
Wow this place is busy. But the staff was great. Knew the wait would be 2 hours got my name an number an had a tech call me to fix issue. I was out within 10 minutes. Then on my way having fun with my child.
response / report this review -
29 September 2017
I went there expecting to have to send off my MacBook for two weeks to be repaired after I dropped it; however, they were able to fix it in the store! Fantastic customer service, and a quick wait to be helped. It was a wonderful and easy experience!
response / report this review -
26 September 2017
I didn't have an appointment. The staff was very helpful and efficient. They did warn me that after they took my computer back to run it, depending on what the issue is I may need to make an appointment. Luckily it was just the mag power adapter that they promptly switched out for me and gave me a tip on how to store it without ruining the cord. It took 15 mins tops. Very happy. :)
response / report this review -
25 September 2017
If I could give zero start, I will. This is definitely one of the worse customer experience I had. The iphone6 battery has problem, my dad's phone is on recall. Called them, and was told I have to bring the phone to the US to have it fixed (My dad is in China). He has to fly all the way back here to have the battery changed. No mailing option available, period. Got to the store, was told need to wait ON SPOT for almost three hours. Because of Apple's fault, we need to pay for the flight all the way to US, and half day off from work, just to get replaced. oh and, I can't go anywhere except looking at their dumb products while waiting. Thinking I will spend one more penny on Apple? Hell No!! No more Apples for entire family and thanks for your "Worst" Customer Service.
response / report this review -
04 June 2017
Wait hour and 10 mins to say what I already knew! They did take 2 mins to do a diagnostic that didn't show or fix the problem. So they want me to pay 329.00 for a new one. Even with insurance! Yes, not Apple insurance! But, it was closing time. Go buy more ICloud, reset my phone and see if it still doing the same thing. Come back in a week and wait again or wait for the IPhone 8 to come out and just deal with till then.
response / report this review -
21 May 2017
When I messed up my MacBook Pro fooling around with the settings last night I was 100% positive I would have to pay some kind of diagnostic fee or big charge to have the Apple Store figure out what was wrong. I got there this morning first thing and was able to go right in. A gentleman named Mateo was quite possibly one of the most helpful retail associates I've ever dealt with in any store. He got my problem fixed very quickly and explained​ how he did it. Because of Mateo I will definitely come back and tell all my friends and family about the great experience I had at the King Street Apple Store. Thank you very much Mateo.
response / report this review -
12 May 2017
Easily the most worthless Apple Store I have ever been to. I would give you zero stars if I could. I made an appointment, I drove 2 hours to get there and they were absolutely clueless, liars, and just lazy. I walked in with with my case # and contact person and they "couldn't find any history on my account." Funny thing after wasting an entire day with these clowns, I called the 1-800-MY-APPLE number and they pulled up my case with zero issues and said the Charleston Store 1) Didn't attempt to search the Case ID # or they would've seen everything 2) Noted my account that I declined their offer of service, which a complete lie. There are no words for how awful this entire experience was and I can only hope this review encourages you to call the 1-800 number or go anywhere else but the Charleston location.
response / report this review -
14 April 2017
4 out of 5 because I have to drive an hour and a half. If it weren't that far, I'd probably be there regularly, which is probably also a good thing. Nevertheless, the staff is always friendly and are engage immediately as I walk through the door.
response / report this review -
30 January 2017
I have been completely utterly satisfied with this store. The complaints against it amaze me. Prices higher than other Apple stores? Unlikely. No parking? It's a downtown location. There are parking garages all over the place (one is right behind the store on St. Philip street - that's the one I use). I have gotten a lot of help at the Genius Bar. Sales associates are always helpful. Great store!!
response / report this review
