Name: Novotel Rotorua Lakeside
Address: Tutanekai St, Rotorua 3010, New Zealand, NZ
Telephone: +64 7-346 3888

Novotel Rotorua Lakeside is a lodging, located at Tutanekai St, Rotorua 3010, New Zealand. They can be contacted via phone at +64 7-346 3888, visit their website www.accorhotels.com for more detailed information.

Location :

Tutanekai St, Rotorua 3010

Contacts :

Added by Jopie, at 16 January 2017

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Pickle

23 October 2017

We had a nice 2 day stop in Rotorua staying at the Novotel. We had an easy check in and a nice city view from our room. Great size room.
Breakfast was only an average experience. There was a large conference on and unfortunately for the staff they had a few technical issues with one gas burner not working so the "egg" lady was flat out, the toaster had the settings changed by a customer so it wasn't working and the coffee machine went into meltdown all at the same time. Unfortunate. However our food was tasty and we enjoyed it.
Faleata Ualesi

21 October 2017

We really enjoyed our stay. We found the facilities very good and the room very comfortable. Minor complaint was on our checkout day only one elevator was working and stairs were not easily found or near elevators. Other than that very pleased with all round service, standard of the rooms, the pools and the buffet restaurant for both breakfast and dinner. Will definitely return and recommend to others.
Don Lynch

18 October 2017

Breakfast deal was great. Refurbishment will be brilliant when it's finished, not sure about so many dark colours though, hope the new carpet will brighten it up. No plug in the room for the bath, was supplied on request. A half used bottle of wine from the minibar was removed and replaced with a full one by housekeeping. Issue resolved with a phone call. Restaurant buffet fantastic. Room was much quieter, especially at night, than some other hotels we have stayed at locally. Lake view, fabulous from this room.

This next piece belongs in the 'other' category of did you have any problems, but it is too long.

Lack of a plug in the bathroom. Was reported and sorted. The move to digital newspaper reading was an issue. I do not think reading a newspaper on a phone is appropriate. This was mentioned at check in and a newspaper was delivered to our room the next morning but not the following two days of our stay. Give guests a choice of digital or actual newspaper.
Jeremy Burrowes

15 October 2017

While we were pleased to stay at the hotel and the staff were all pleasant and helpful, we feel the hotel left it too long to upgrade and refresh the decor and fittings of the rooms. Our room was tired, although the view was excellent. The buffet food in the evening was disappointing which resulted in us not wishing to use the restaurant a second time. Breakfasts were acceptable but not matching the standards of other hotels. Coffee from the restaurant machine was not pleasant. The hot pools were an unexpected bonus and enjoyable to use.
Marie Scott

03 October 2017

I really enjoyed staying in your Hotel. The room was spotlessly clean. The bed was comfortable and warm. Loved the pillow!! The Room service cleaned, made the bed, replaced the towels in the bathroom the next day, and someone also came in and checked to restock the minibar. I thoroughly enjoyed the breakfast, in fact all the food we had throughout our conference was wonderful. The staff were all very friendly and welcoming.
A Google User

12 September 2017

The experience was great. Had a view over the city, a nice buffet breakfast and a complimentary glass of wine in the bar.

The hotel is going through renovations which I think the hotel should have told me.

Also there are complimentary tea and coffee next to other snacks on top of the fridge. There is complimentary milk as well as other things in the fridge. There was no price list and I did not know what was complimentary and what wasn't. I took chocolate from the minibar which was $9!!! Had I been informed I would not have taken it.
A Google User

28 August 2017

The room with the view was perfect. If you could tell me the name/model of the bed in room 529 that would be great - it was absolute heaven!!!!
Atlas Restaurant: My meal was not put through and I ended up eating alone as my partner had already received his but they staff were lovely and compensated. Once my meal arrived it was lovely.
A Google User

24 August 2017

While the room we would class as tidy with everything you need (definitely not a wow factor) the restaurant is beyond words. We had the absolute best seafood buffet meal for our 25th wedding anniversary. Oysters are my husbands favourite food and he couldn't believe his eyes. Zane the chef cooked the best steak and venison, Zane you are amazing! Breakfasts were absolutely fantastic and the hotel staff were the best we have ever come across - all smiling, very friendly and very accommodating. Revamp the rooms and you have one of the best hotels in NZ. Well done, definitely be back.
A Google User

11 August 2017

My husband and I totally enjoyed our 2-night stay at the Rotorua Novotel in late July 2017. Our lake-view room was spacious and well-maintained. The geothermal pools were soothing. The gigantic lobby was very welcoming! Its location being so close to EAT Street is also a big bonus. Would definitely recommend this hotel.
A Google User

13 July 2017

Pool area was nice but kids can be a problem. The hot tubs are very relaxing unless someone is throwing a ball or splashing around. Maybe an adults only spa area would be good.

There were not opening windows in the rooms.

The bar is nice, but choice of liquor a bit limited - French Rose is now a must.

The staff were very friendly and helpful
Edwina Burke

10 April 2017

We used our free night because of necessity, but what an awesome choice it turned out to be.
Staff welcoming and helpful, particularly the bar staff and reception. Upgrade to an amazing room with lake view.
The most comfortable bed.
Just perfect.
Thank you
Katie Sujecki

06 April 2017

We were given a corner room with a view on the 3rd floor. The room was clean which I wasn't expecting given the first impression as you step out of the elevator. Dirty, stained, smelly carpet and scratched up walls. Please replace the carpet it looks horrid. The guest service associate gave my husband and I a few complimentary drink coupons since we were on our honeymoon which was a very nice gesture. Great location and would stay there again but it needs major updating.
Gautam Nayak

21 March 2017

Spacious rooms - superb view of lake, good breakfast. Housekeeping needs improvement. Beds also too soft.
Rachel Geller

03 February 2017

Beds were comfy, room was clean. Breakfast was great! The sulphur content in the air was heavy there, which might bother some people. The "hot tubs" are all natural, so not very hot and smell very bad. It might be some folks idea of a good time, but I didn't care for it.
Simon Wegner

23 January 2017

It's nice enough but was missing details I would have expected for the price and the walls were paper thin. The Spa and Sauna were good but showers took ages to warm and it could have been cleaner. Exercise room was decent. It had the amenities of a good place but just little things were not there and you could tell the cut corners.