Name: Budget Car Rental Auckland Airport
Address: Ray Emery Drive, Mangere, Auckland 2022, New Zealand, NZ
Telephone: +64 9-256 8453

Budget Car Rental Auckland Airport is a car rental, located at Ray Emery Drive, Mangere, Auckland 2022, New Zealand. They can be contacted via phone at +64 9-256 8453, visit their website www.budget.co.nz for more detailed information.

Location :

Ray Emery Drive, Mangere, Auckland 2022

Contacts :

Added by Jopie, at 25 January 2016

Monday 7:00 AM – 10:00 PM
Tuesday 7:00 AM – 10:00 PM
Wednesday 7:00 AM – 10:00 PM
Thursday 7:00 AM – 10:00 PM
Friday 7:00 AM – 10:00 PM
Saturday 7:00 AM – 10:00 PM
Sunday 7:00 AM – 10:00 PM

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Somari Louter

07 September 2020

Originally quoted $221,70. On the day of arrival had to pay $401,81. The sneaky sales lady added an excess reduction onto the bill but did not explain this was an optional add on. Very disappointed in this service.
Paul Plaisted

29 February 2020

Great place they really look after you and meet your requirements first time
Jhw0101

02 February 2020

So we made a reservation for a highlander, picking up at 1PM, but since our flight arrived earlier, we went to the counter at around 10AM, the lady with the wrap around her head told us that our car was not available since we were too early, she said that the earliest our car would be available will be around 12:30. Felt unbelievable, we went to the parking lot and saw a highlander car (we took a picture), we went back and talked to another woman, and without checking the system, she told us that car was for someone else, and it was not for us. Guess what, 2 hours later, we got the exact same car that was parked there 2 hours earlier. We wasted 2.5 hours for nothing! These people were simply lazy and lying though their teeth. Shame on Budget!
Terence

28 January 2020

The staff are doing their best. Management needs to put more then 1 staff member on when you have multiple international flights landing after midnight. There was a huge wait while everyone waited to pick up their cars and the poor lady was overwhelmed. The problem would have been significantly reduced which just 1 more staff member on
Ying Chin

18 December 2019

Horrible experience from beginning to end. Don't use them especially if you need a child seat!

They installed the seats incorrectly even after I previously confirmed I had an infant that required rear facing (as stated on their website). Their mix up resulted to us waiting over 2 hours (9pm -11pm) at the airport with an infant and toddler for someone to make the changes.

Child seat that was installed literally had "broken" and "rickety" written on the seat. Seats were quite old and even the non "broken" and "rickety" chair's seat belt was jammed and couldn't be adjusted.

After all this, they sent through a customer survey form. The manager, Adrienne replied and asked for more details. I responded in detail with pictures and asked for a follow up that was never provided. I hope they discarded both child seat as I honestly don't think it was safe to use.
Paul Schofield

11 June 2018

The staff weren't very helpful. We discovered on arrival that we had to pay an extra $50 airport fee which wasn't mentioned in any of the booking confirmation that we had received.

When we collected the vehicle, the staff had marked on the agreement that there was no damage on the vehicle, I had to go around myself and point out to him marks and scrapes that he hadn't mentioned. Just as well, because when we dropped off the vehicle, the guy checking it commented on the marks and scratches.

My recommendation would be, do use Budget, but if you have to, then make sure you check the car over yourself and note down in the form any damage, no matter how minor you think it is.
Rebecca Salem

08 May 2018

Terrible customer service. Infant car seats were unsafe despite trying two different types. Need exact change otherwise receive attitude from attendees. Not coming back.
Logan

04 March 2018

I was rented a car with dangerously worn out tires. Unfortunately I didn't notice this until about an hour later after I had driven into downtown Auckland and stopped for lunch. Upon noticing the tires, I called Budget immediately and they told me to bring it back. The drive back to airport was terrifying knowing the tires could explode at any moment since the metal threading was exposed. Fortunately I made it back and they apologized and gave me a different vehicle of the same class with good tires. I thought this issue was behind me but at the end of the trip when I returned my rental, I see a $1,200 charge added to my bill for damage to the tires of the original vehicle which they were now accusing me of. Budget put me and my partner's lives at risk, took hours off our vacation, and then to top it off, tried to scam us for over a thousand dollars. Do yourself a big favor and avoid this business at any cost.
Mr Johnathan Hepple

28 February 2018

Car was good but not cleaned properly . Customer service was fine but the fact that they charge you extra to hold your card via debit card is frustrating and pathaetic
Be more clear next time and let us know before hand that for debit card holders you will charge same fee to hold the card details as well as price for car on top of that such a bs policy. And also dont know where you car rental companies get off charging a very high excess fee if we do have an accident over 3k yes over 3 k ill be forwarding my concerns to the appropriate government body .
Matthew Leitch

23 February 2018

The car was OK. The customer service is atrocious. They don't respond to emails, aren't helpful on the phone, and generally deplorable.
Claimed slight damage to the car, which they are perfectly willing to charge for, but will not provide any documentation for me to be able to claim on my insurance. I would recommend avoiding.
Cindy Taylor

28 August 2017

Customer service is very poor. I rang time and time again in a space of 5hrs only to have one person answer my call, however then proceeded to tell me i needed to ring back, due to others on the line also to my surprise i was shocked. My flight was delayed 8hrs and they weren't interested. Hard to find good help.. NEVER AGAIN WILL I GO BUDGET!!!
M Reaves

24 June 2017

Our service was good here although they are a little slow. We saved $450 due to a misunderstanding with a ferry charge. Thanks.
Georgia Simmons

16 June 2017

Terrible service
Xeon S

07 April 2017

Should have read reviews before using. Different employees gave different pricings when picking up car, despite my booking had been made weeks earlier and pricing was already confirmed by that time. When returning car, price agreed at pick-up was again increased by $20 or so, with employees blaming other employees for giving misleading information Train your employees better and build integrity Oh not to mention they tried to give me different cars, I had to argue with them for over 30m for the car I booked And an extra charge on credit card after the whole event, seriously???
Donna Cook

30 July 2016

thanks have read the reviews and will definitely not use Budget Auckland on our upcoming month trip and will pass the word around.
Jaime Bricalli

01 February 2016

Returned my car to NZ International Terminal, some guy walked out to collect the car and checked it over.. He looked around it and inside it, gave me tag receipt and said it was all good 2 Days later I was charged (never even notified) $333 AUD to apparently clean the car Required "Professional Clean which only occurs in the most extreme circumstances, like if the car was driven on a beach" or so I was told I never drove on any beach or gravel.. ever.

I'm currently fighting off this retarded charge, they have not been able to yet tell me why/what areas required a "Professional clean"..

Rental car companies, just as dodgy as each other Having lived with a director of a popular company in previous years I've seen what they're like behind the scene They could do with a professional clean for themselves.