About
Location :
Added by Jopie, at 19 January 2017
Opening Hours
- Monday 7:00 AM – 10:00 PM
- Tuesday 7:00 AM – 10:00 PM
- Wednesday 7:00 AM – 10:00 PM
- Thursday 7:00 AM – 10:00 PM
- Friday 7:00 AM – 10:00 PM
- Saturday 7:00 AM – 10:00 PM
- Sunday 7:00 AM – 10:00 PM
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15 Reviews
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02 October 2020
Thanks Tanya for the excellent after hours service. Great deal given. Coming back soon.
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18 September 2020
Was very very slow took abiut 30 minutes to get a car. And also was overcharged the original quote.
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10 February 2020
I spent a few hours trying to cancel a booking due to a flight change. The Avis support person couldn't get through to the airport office. I tried 3 times that day.
I eventually got there the next day in person and managed to sort everything. In the meantime I had been charged for a booking I didn't pick up, which was refunded the next week. Quite frustrating and some wasted time.
Once I got there in person for my booking everything went smoothly enough.response / report this review -
24 April 2019
Really disappointing experience with Avis. It started badly when I arrived at the specified time to be told the car was not ready. Just what you need after 30 hours travelling It turns out cars were ready just not the one they wanted to go back to New Plymouth. It’s not a good customer experience to be charged extra for a one way journey whilst being inconvenienced for the privilege.
Then the car itself. Lots of scratches and small dents. None noted despite being larger than 50mm that Avis paperwork said would be ignored. Inside the car was pretty dirty with incredible amounts of long blonde hair and greasy marks.
The staff were rude and unhelpful. In the end I had to wait til nearly 7am after booking the car for 5.30am.
To top it off the invoice included extra charges that were not quoted when we booked.
Complained but was fobbed off.
Use another firm, there’s plenty of other to choose from.response / report this review -
24 December 2018
We received a great vehicle! The Holden Trax was in great condition which included a sun roof, heated front seats and bluetooth connectivity. The second vehicle we received (toured North and South Island and cannot take a vehicle on the ferry) was not as nice. It was a Nissan and may have been a little older. No heated seats or sunroof. Did have a CD player! However the condition of the vehicle itself was great. No concerns with either vehicle. They made the transfer from island to island very easy. Parked and dropped the key off at the Wellington Interislander Ferry Terminal and then picked up the other vehicle in Picton. I was worried about issues with payments but so far everything is what it was supposed to be. I received a receipt for payment upon returning the second vehicle. The staff at the Christchurch Airport was great. I highly reccomend taking pictures and doing a walk around the vehicle with an AVIS employee before leaving the parking lot
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23 February 2018
Quick and easy car return, easy to find, no fuss no issues.
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13 January 2018
Good customer service and I they didn't muck me around when there no cars available in my class, free upgrade!
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06 January 2018
Charged 1000NZD for a stone chip on the windscreen without any communication of any kind. Absolutely disgusting, will not be using them again.
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06 December 2017
In A Nutshell:
-Avis gave me a bad taste in my mouth after I rented with them in Maui earlier this year, long line & took about 3 hours.
-However, I am now in their VIP program, Avis Preferred & what difference it makes.
-I wanted to test out this benefit by booking online prior to my arrival in Auckland, New Zealand.
-The experience was transformational, skip line, give your name, pick up your car within 15 minutes.
-They even upgraded my car for free.
-Drop off was even easier and faster.
-Just park in a Avis Preferred spot, give your keys to the rep, sign & go.
Overall, Avis is good if you can get into their Avis Preferred program & the easiest way to do that is to sign up for the Chase Sapphire Reserve credit card so you automatically get the perk.response / report this review -
27 July 2017
I met that same French guy other a are referring to. Extremely rude.
I was waiting for him to talk to me for more than 5 minutes whilst he was talking about something unrelated to another person.
Are they all like this?
LAST TIME WITH AVIS. Car was ok, Toyota Corola but whats going on with the price, too high.response / report this review -
28 March 2017
Can't get hold of your company by phone.
No responseresponse / report this review -
27 March 2017
Arrived, agreed car not available and deal not as booked vi Air NZ. Said would not proceed and checked twice would not be charged but still charged. Then they called me and asked me who was on the desk!! Don't they know their own staff?
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23 February 2017
The car was amazing (Ford Kuga SUV), the price was great, the thing that ruined it was the French guy working the counter who basically went off at my partner and myself because we advised that the tank was only 3/4 full on return. We had been delayed due to an accident and didn't have time before our checkin. The employee was extremely rude and said that we would be charged $5 a litre to fill up. Everything else was great and this guy killed it. We were actually shocked because we weren't expecting it.
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20 February 2017
Awful experience will not deal with again.
After arriving on a delayed flight five hours late from Sydney the office at the airport was closed. I understood that we may not receive the same car the next morning when I returned. However to be offered a smaller car for significantly more money to use the car for less time was outrageous. The customer service was poor to say the least. Will not be using AVIS again.response / report this review -
26 January 2017
Easy pick up, easy drop back. I have always brand new or as new cars when renting with them. Never had a problem with the cars so far, prices are affordable, and crew very patient and polite.
Just need may be an extra crew member when checking in, so as to avoid long waitresponse / report this review
