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Added by Jopie, at 16 January 2017
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18 Reviews
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14 April 2018
It’s a beautiful resort! The staff is so unbelievably friendly and helpful. The food definitely is the worst part, pretty bad taste and quality. But overall I would highly recommend staying here. It’s a gorgeous place with lovely rooms and accommodations. I would definitely come back.
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07 April 2018
Beautiful location considering it’s 27 yrs old! Service is amazing in the Royal Service Area. Food and drinks are plentiful and tasty. Lots of different restaurants to meet your tastes. Beach area is clean and relaxing. Pool areas vary for your tastes. One for young’s kids, one swim up pool/party area, one quieter one, then the Royal Service Adult Only area - quiet, relaxing, impeccable service (beach areas match up with the pool areas). Downsides - not nearly enough pool chairs or umbrellas - there are lots of sheltered cabanas that are for rent at $150/day. Not worth that much cash and mostly empty anyway. Note to Paradisus, lower the price and they’d all be full and more $ would be made. Rooms are great, nicely modern, 24-hr room service, lame mini-bar but lots of water to keep you hydrated.
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05 March 2018
The staff is wonderful, the location is great.. close to the airport (25 minutes) there are a couple of things they could change first we are travelling with a toddler we need to warm his milk his food and could have really used a microwave in the room.. the other thing their buffet meals are just okay! Again very few options for kids and the food is bland.. but their staffs absolutely amazing!! They follow up they are very thorough and friendly also the hotel is beautiful the rooms however are a bit dated.. our overall experience was good!!
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13 February 2018
I was here about a month ago for a wedding. For the most part the experience was amazing. We had an upgrade to the royal service and they treat you like royalty. Our butler was Rode, which I highly recommend. He went above and beyond for us. He made us feel at ease and stress free. No matter what it was we needed, he made it happened. He was easy to contact when we needed him and he always responded timely. Not to mention his high energy and positive attitude. We will definitely request him every time we return.
I do suggest not to use your American Express credit card, they charge in pesos and you end up paying more than if you would've paid cash or used another card.
The food never failed us, it is always perfectly cooked the taste was amazing. The restaurants were always willing to accommodate big groups for the dinner reservations, in which our amazing butler Rode was able to assist in reserving as well.
The food we had for our wedding day, tasted different than the one we tasted at the food tasting. If anything, that is probably the only complaint I had of the wedding day. The quality was not nearly as good as it was when we did the food tasting.
Our wedding coordinator was Mariana, she also did an amazing job. If it wasn't for her, our wedding day wouldn't have been as perfect as it was.response / report this review -
11 February 2018
The Paradisus all inclusive experience in Cancun is one to remember - the Royal Service is next level too; treated like Royalty (hence name). Makes you never want to leave; the staff always seem to have a happy and attentive service.
All inclusive means pretty much all at the resort (food, snacks, drinks, alcohol, mini bar, restaurants with one or two exceptions - though bring some US dollars for when going into the city, tipping, and water sport activities).
Plethora of restaurants to choose from, plenty of pools, activities and entertainment all at the resort. The beach is just amazing, which spans all throughout and shared by the hotels (in a good way). We were also lucky to see someone get married while there; beautiful beach chapel near by at the resort.response / report this review -
10 November 2017
The resort itself is beautiful. The service we get is personal and warm and friendly. I have some dietary issues that I have been having problems with. I have been able to work with the staff here and get food that is appropriate for my diet. The beach is beautiful and clean. I would highly recommend the paradisus Cancun.
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02 November 2017
Great vacation spot! Here for a 6 day stay and only great things to say! The service was great and the people were always friendly. The beach is beautiful and has a aqua tone to it. There are still some seaweed on the beach, but if you go into the water it is fine. The room was very clean and well kept.
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14 October 2017
Great family vacation! All staff is extra friendly, welcoming and helpful. The food is also amazing, even in the everyday lunch buffet there is a large variety of food with some real nice dishes. Dinner is even better in one of the finer restaurants available. The daycare was also useful for having a peaceful dinner. We will definitely stay here again in the future.
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20 September 2017
We were here for a work convention. Service is great!
Food at the main restaurant is acceptable. I got sick by eating one of the buffets offered at one of our events.
They don't have waiters by the pool so you have to go fetch your own drinks.
Rooms are huge and spacious. Beds are super comfy. All 3 looks they have are massive but only one has a pool bar.
What makes this place great is the Service! The rest is just like any other all inclusive hotel (not into all inclusive hotels at all)response / report this review -
20 September 2017
It is a nice hotel resort. Pretty much everything you need is there. At some of the restaurants in the hotel you have to boom a table in advance.
As we came off main season there was not a lot going on. At restaurants they said they were booked out even though most tables were obviously empty which seemed strange. We had to wait for 15 minutes and then got a table.
The beach area and the pools are nice and there are plenty of bars outside to ebjoy a drink.
The building itself looks a bit outdated by now, but the interior is modern and also very clean.
The overall experience here was good.response / report this review -
03 September 2017
Out of the many resorts I've visited in the Caribbean, this one is by far my favorite. The staff here consistently goes above and beyond. The hotel is kept impeccably clean and the staff ensures that you're having a great vacation. The poolside staff will meet your every need Drinks, food and even blowing up your pool floaty. I honestly can't give enough praise and recommendations about this place. It's awesome! Special shoutout to poolside server Veronica! She's amazing and is the key to what keeps me coming back here.
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20 August 2017
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around
My husband and I have stayed many places in last 21 yrs. But Paradisus Cancun is the BEST. If I could change any thing about my stay I would stay in pyramid number 3 or 4. We stayed in number 5 and it wad private and so far away the restaurants. Don't get me wrong the staff was GREAT but we are older and extra pounds so it wad a lot walking. We loved this place so much we booked a week for our best friend and his wife in January.response / report this review -
18 August 2017
My husband and I have stayed many places in last 21 yrs. But Paradisus Cancun is the BEST. If I could change any thing about my stay I would stay in pyramid number 3 or 4. We stayed in number 5 and it wad private and so far away the restaurants. Don't get me wrong the staff was GREAT but we are older and extra pounds so it wad a lot walking. We loved this place so much we booked a week for our best friend and his wife in January.
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07 April 2017
Great place to stay. The staff was excellent, helpful, and friendly. The only down side is having one main elevator out of service all week. It would be nice to have more breakfast choices and the outside bar and beach service past 5PM.
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21 March 2017
Lovely location with plenty of room for all. Sectioned pools for adults, kids, loud fun for the spring breakers and secluded adult dining. It's all here. Very unique dinning experiences. Vento is wonderful but not for all. Best food yet if you like small portions that you can order as many as you like!
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04 March 2017
This is a nice resort with or without the Royal Service but opting to pay a bit extra for that makes it a five star. All the facilities were clean, well maintained and even scented to make being there a pleasant experience. Our food and drinks were excellent and we were pleased with the service. The beach is gorgeous! Royal Service puts you in the northernmost, adults only pyramid. In addition to all the other areas you gain access to a private beach area and separate pool for RS guests. There's free Bali bed access. Even free tanning oil and sunscreen. Also access to a separate restaurant for breakfast that's not crowded like the main buffet. There's even butler service. I not the type that likes to waited on but he did things for us like handle restaurant and Bali bed reservations. And each evening we'd find a surprise in the room like champagne and rose petals or fruit and a bottle of tequila. If it's a romantic getaway for you and your spouse, it's definitely worth it.
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15 February 2017
My husband and I decided to come to Paradisus because we have a three years old son. It was told to us how good it is for kids. Indeed, there is the kids zone and babies zone. But it lacks in others aspects. The room service is horrible, I ordered mac and cheese to my son, that arrived only on the following day. Actually, I don't understand how come they don't have a kids menu in room service? They also should offer at the buffet area foods for kids, like chicken fingers, clean pasta, mac and cheese and chicken nuggets (a good one, not like the one they served us yesterday at the kid's pool). So, this place is good but it could be better. The service needs more training and please, have some food for kids!
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23 January 2017
Great family friendly resort. We went with our kids (9 and 4) during Thanksgivng and had a wonderful experience. The resort is very well maintained and has friendly staff. Across the 5-6 restaurants in the resort, there are enough options to satisfy everyone. My wife is a vegetarian and the chefs would be happy to cook something vegetarian for her. There are two kids areas - one for kids less than 5 and the other for kids over 5 - and they have lot of activities to keep kids entertained.
Try to make reservations at the restaurants. Even if you forget to make reservations, just walk-in and request and they should be able to find you something. The beach chairs get occupied fast, so go early and reserve them :)
Great place, well worth the money, will mostly go there again!response / report this review
