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Added by Jopie, at 11 January 2017
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20 Reviews
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20 April 2018
Just got back today after spending 4 great days here. The pools, cabanas, and beaches were clean and comfy. Workers are very friendly, just expect things at a slow pace, i.e. food orders. The food could have been better at the restaurants, but room service was always on point. Great views! Well-serviced rooms, nice entertainment, and across the street from a high-end mall that's connected to other affordable retailers, watersports, and giant modern ferries wheel.
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23 March 2018
If you are looking for a true spa experienice, look no further! We were greeted with a cool scented washcloths, hand massage, and iced tea. Our rooms were comfortable with very nice linens, a great mattress and a diffuser with a selection of scents for the room. There was ample seating around the pool and on the beach with plenty of bars to choose from. Once a day someone would set up a table and crack open fresh coconuts to pour rum into! Each restaurant had ample selections for gluten dietary restrictions and all of the meals we had were above-average. We went as a group of girlfriends and fit right in with the rest of the demographic there.. Many were repeat visitors. I hope to be one again soon!
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09 March 2018
We had a short stay here and found it very relaxing poolside. The staff were very friendly and the facilities were all in excellent condition. I was sad to see that the swim up bar was closed for renovations.
The Italian restaurant was a standout. Be prepared to get added to a short waiting list around dinner time. The buffet breakfast is well stocked with pretty much anything you could want. I suggest that you take advantage of the BBQ for lunch it's fantastic. All the food options were flavourful and portion sizes were adequate given that we'd been eating and drinking all day. The drinks were as strong as you wanted and their selection didn't leave us wanting.
Our room was cleaned in the morning and later in the evening. The only other thing I can add is that depending of where your room is located you may notice noise from the lobby-bar level in the evenings. Higher floors would not have this issue. Overall we enjoyed our stay and would consider returning again when we need some all-inclusive time.response / report this review -
05 February 2018
We chose Cancun to celebrate our dear friend getting married. The Live Aqua resort could not have been a more perfect location. From the friendly staff to the well-thought amenities, we found ourselves constantly surprised by what they had to offer. This place has all the details nailed. You would be forgiven to think all-inclusive resort food leaves something to be desired. We tried several of the restaurants and enjoyed each one. (Pro Tip: Watch out for the random food stations serving paella or crepes.) They also offer a range of different activities to break up a day full of pool lounging. I highly recommend Live Aqua as part of your next Cancun trip!
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15 January 2018
Great hotel. Excellent service. Superb food. Twice-a-day house keeping. Nice beach. Infinity pool. Swim-up bar. 24/7 room service - food and drinks (included in all inclusive). Minibar with snacks, soda and beer (included). 7 restaurants and bars. The food is also served to the pool area at no charge. The best restaurant is MB (open for dinner only). Very friendly stuff. Excellent choice of alcohol. All rooms have either ocean front or ocean view. It also has a gym, as well as a nail salon and spa (spa and nail salon are at additional charge).
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20 November 2017
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around
The property was nice and the food was good compared to other all inclusive resorts we’ve stayed at. The walk-up sushi bar was a great added bonus.
The free champagne was pretty rough which is why they probably try to up sell premium bottles poolside and when dinning.
The beach was is good shape and although the water was a little rough due to the season.
We’ll be back.response / report this review -
18 November 2017
Stayed at the aqua for 5 days. We found the resort to be just average overall.
First the good:
- The beach is amazing
- Some of the staff were very friendly
- The convenient location next to the mall
- Rice greeting on the bed and welcome champagne
- The all inclusive meals, especially the room service
- The morning breakfast was incredible.
The bad:
- The first 2 days, hotel staff repeatedly called our room asking if we wanted to pay for tours or extra services.
- We had to constantly avoid staff in the lobby who were trying to sale us tours, spa packages, and upgraded rooms.
- Besides the breakfast buffet, the food at the resort was incredibly bland, boring and tasteless. The Asian restaurant was especially sad.
- Drinks were nearly always watered down or overly sweet. To get a better drink we'd have to be very specific about how much booze to put in our cocktail.
- Upon arriving we discovered that our room didn't have complimentary tooth brushes or hand soap. We went out and bought them at the store in the lobby assuming the hotel didn't provide these items. 3 days later we were surprised to see the room cleaning staff leave tooth brushes and hand soap. Small inconvenience, but frustrating needless to say.response / report this review -
23 October 2017
Just got back from Cancun and we had a blast! An incredible resort that went above and beyond to make sure we had the best stay possible. The grounds are pristine and the staff does an incredible job every single day. Everyone was courteous, prompt, and always ready to make your day. Not to mention amazing views of the clear, blue water and cocktail service at the pools and the beach.The food was just ok but, all in all, we were blown away. Thank you!!! We will come again very soon.
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18 October 2017
Great food, very attentive, clean. Very relaxing ambient with essential oils. Everywhere smells nice with the exception inbetween the elevator and the gym spa which smells like the back part of a restaurant mixed with essential oils as a cover up. But highly recommend if you want to relax. Better than party hotels.
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15 October 2017
The property was nice and the food was good compared to other all inclusive resorts we’ve stayed at. The walk-up sushi bar was a great added bonus.
The free champagne was pretty rough which is why they probably try to up sell premium bottles poolside and when dinning.
The beach was is good shape and although the water was a little rough due to the season.
We’ll be back.response / report this review -
28 August 2017
Wow wow wow
Is all i have to say
Adults only, fantastic staff whose only ambition is to please u.
Amazing world class spa, treat u like royalty with personal attendant at every step.
Had a relaxing 3 day weekend
Would do it all over again
Cant wait to come backresponse / report this review -
18 July 2017
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around
If you want a nice relaxing stay in Cancun, I highly recommend Live Aqua. It was our second time in as many years going there. The service can't be any better. The food is excellent, especially breakfast. The reason we go back is because of the service. They have the most personable people waiting on you. We made sure we sat at David's section for breakfast every morning. After the second day, he brought us what we wanted without even asking. The bartenders Isabel and Angel come to mind but they were all excellent. Even though their rules were a little more strict around the pool, we plan on going again next year. If you're looking for the best bang for your buck, stay at Live Aqua. You won't be disappointed.response / report this review -
18 July 2017
If you want a nice relaxing stay in Cancun, I highly recommend Live Aqua. It was our second time in as many years going there. The service can't be any better. The food is excellent, especially breakfast. The reason we go back is because of the service. They have the most personable people waiting on you. We made sure we sat at David's section for breakfast every morning. After the second day, he brought us what we wanted without even asking. The bartenders Isabel and Angel come to mind but they were all excellent. Even though their rules were a little more strict around the pool, we plan on going again next year. If you're looking for the best bang for your buck, stay at Live Aqua. You won't be disappointed.
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01 July 2017
I cannot even begin to explain how absolutely amazing this hotel is! We had an entire wedding party booked at ME Cancun and the hotel wasn't done being renovated the hotel feeding lies and being dishonest. Needless to say we were not pleased as we were paying for all inclusive not a 40% open hotel with 2 restaurants.So with literally 4 days until we wrre set to leave we reached out to live aqua to see if they could accommodate our wedding party of approx 40 on such short notice. They went absolutely above and beyond for us to ensure we were taken care of! The wedding manager Paola Gomez and Adriana Castro the group sales manager were phenomenal ! They not only secured the rooms for us they were able to get our group a discounted rate AND coordinate a reception for us (as it was to be at the other hotel). Generally wedding groups have months of notice - the fact that these ladies made all of this happen in literally a 48hr window is mind blowing! Their customer service is bar none! They are a life save and quite literally saved my friends wedding! A true 5 star hotel in service !!
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13 June 2017
The best resort in the area. It's my second time here and I love it. Perfect service, friendly staff, nice atmosphere, good location (in front of Malls and a couple of miles from most of the famous clubs). Great restaurants, but it needs to improve the dessert menu. They don't worth it. Empty calories. Totally tasteless. I wish they have better desserts next time because I definitely want to come back here again. I'm an Aqua lover!
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14 March 2017
This place is Paradise !!!
Service is far and beyond fantastic !!
Management is heavily involved in your well being and true guest satisfaction, both the operations manager Walter Cordova and his public relations manager Valerie van-Rooij are sincere in making sure that you are taken care of and any requests be made know to them and they will make it happen true genuine servant leadership.
I am just amazed at the beauty and Gods creation of this place , the views, the rooms are par excellence!!
Seriously, I've seen the rest and this is the BEST!!!
You will fall in love and come back as I plan on doing again👌👌👌👍👍👍
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20 February 2017
Before I start giving out good reviews of this place .. beware of the time share sharks.. all these big hotels lure you initially when you check in by giving you discounts like free spa, free cabana etc to make you sit a 1.5 to 2-hour session on time share. if you have loads of money - go waste it.. for others just a polite ffirm no will do. :D
Now to the overall experience - ITS AMAZING. Live Aqua rocks! The staff is the best, helpful at all times, you will love the ambience of each of the restaurants, great swimming pools and the view is to die for! I mean it when i say its every penny worth making this trip and staying at live aqua!
Safe - rooms are literally cleaned twice a day, and you will never have to complain about anything, Room service available at all times and super efficient.
The staff of this place makes it give you 5 stars. period.response / report this review -
09 February 2017
This place is amazing. Staff is wonderful and the vibe is friendly and relaxing. Food is good and service out of this world. The only negatives are the price of sunscreen at the gift shop at $24 and the dress code at MB restaurant requiring men to wear dress shoes/closed toe shoes and no sandals. Otherwise a great experience. I would absolutely come back!
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21 January 2017
We chose this location for our winter vacation because of the good ratings on Tripadvisor and Google, along with the description on the hotel website. The entry way way beautiful, and the staff was very friendly. They also had a beautiful ocean spot, but there was the strongest smell of sewage whenever you were outside the hotel. Their concierge was easy to work with, and willing to assist us, but not without pushing their own version of a "time share" before we even had a chance to get to our room. Originally we had picked a simple GARDEN VIEW ROOM as we didn't have many intentions of spending much time in the room, but what we got was the view of a rusting water tank on the roof next door. We upgraded to the OCEAN VIEW room, and that was a nice improvement however. We tried each of the restaurants, and I found that the food was average. There wasn't any of them that I had an amazing meal. They did however offer a breakfast buffet, and that was definitely the saving grace! food wise. The pools were very nice, and they offered a lot of outdoor space. The indoor bars however were lacking in sitting room. Overall it wasn't the 5 star experience that we had expected but there were equal negatives and positives that helped to not make out vacation a total bust. I don't know if I would go back personally, but I wouldn't not recommend it to anyone. Just personally it wasn't what I thought I was going to be getting.
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18 January 2017
It had a great breakfast station.. Everything else was average. It was well kept and had this menthol like smell radiating through the lobby as some aroma therapy. No swim up bar stunk but you will always have a towel it would seem. Pools have varying temps and they have a big hot tub which is a nice way to meet others at the resort as well, if you so choose to
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