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Added by Jopie, at 22 June 2015
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7 Reviews
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19 May 2017
Dirty, unsafe, rude staff. That sums it up. If I could give this hotel less than one star, I would. I booked a room here for a two-day trip to Isla Mujeres and walked smack dab into one of the most upsetting booking experiences I've ever had.
To start, the guy at the front desk was playing on his cell phone, totally uninterested in checking us in, and then couldn't find a key to our room. We stood on a patio and waited for about twenty minutes while he dug through a desk and finally tried every key on a huge ring to find the one that worked.
From there, we discovered a sickening gob of wet hair (dog? human? I'm not sure), grime, and dirty mop water all over the stairs. In the room, things got even worse. There was a filthy, wet, stinky towel wrapped around the foot of the sink and the bathroom floor was visibly filthy, as you can see in the pictures attached. What's more, there was virtually no furniture in the entire room, and - here's the best part - the door to the back patio DIDN'T LOCK. Not only did it not lock, but it didn't even have a latch to shut completely - even though it was positioned directly over a busy walkway and Mexico is, obviously, a third-world country. I'm assuming that many of you, like myself, are traveling with cash, passports, and computers - so this just won't fly.
We were so freaked out by the entire experience that we immediately booked different accommodations and left. When I contacted the host, Darwyn, about my request for a refund he was rude and inflexible - insisting that it's one of the cheapest rooms in Isla. It sure is - but you can spend $20 more per night, and stay at Hotel Villa Kiin, which is safe, clean, and right on the beach. With my whole heart, I advise that you do that. Avoid this place and its terrible staff AT ALL COSTS.response / report this review -
15 May 2017
good
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04 March 2017
It was really nice stay. Clean and spacious room.
Attentive host.response / report this review -
24 September 2016
it was bad.. No water pressure in the shower (used bottles to shower), the wifi doesn't reach the third level we were in, there were barely no furniture in the room or "balcony" (unlike the pictures)..The price was low, but that's no excuse..
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11 August 2016
Es un lindo lugar con cocina comunitaria, de pronto te ves cocinando con los otros huespedes y se da una convivencia muy cordial ademas de conocer y convivir con personas de otros estados o países. Las habitaciones son amplias, los climas enfrían muy bien. Tiene buena ubicación aunque no tiene estacionamiento ( en la isla puedes rentar carritos tipo de golf). El trato de los encargados siempre fue amable. Si regresaría definitivamente!!
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28 April 2016
We had a really nice stay at Hotel Paraiso in Isla mujeres. It is definitely not luxury but there is great value for your money. The room had everything we needed, and house keeping came every day to change the sheets and give us fresh towels. The room included AC which kept it nice and cool and our unit had a balcony with an ocean view, which was probably my favorite part. The only con was that the wifi didn't work very well if at all in our room in the far corner of the hotel. However it did work by the lobby and the pool area so we weren't completely without it.
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29 June 2015
If you're looking for a place to stay for a few nights and you aren't a complicated person that doesn't like luxury and save money this hotel is great! El recepcionista que atiende por las noches con una excelente disposicion para ayudar y cortesia. Cerca a Playa Norte, centrico y por un precio accessible.
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