Entrance could be a bit difficult to find; located within tall walls and narrow passages. Pretty fancy place. Breakfast is served from 7:00AM - 10:30AM. Quite delicious food choices compared to other hotels we've been in around Europe. Interiors are a fusion of antique amd modern design. Gym is available till 9:00PM. Staff are professional and classy, lacking a bit of a friendly face in my opinion.
The room was spacious, comfortable and nicely decorated. All the staff were incredibly friendly and helpful.
I also recommend the hotel restaurant. Everything was delicious.
This is a great hotel. My experience with the hotel was wonderful except for 3 main things.
1: The layout of the hotel was confusing. To get to my room, I had to go up an elevator, walk down a hall, turn, get into a different elevator, go up a flight of stairs, walk down another hallway, and then finally got to my room.
2: The consigliere got my train ticket wrong. I wanted a train with a dining car and a first class seat, and I paid extra for it. I got a coach seat with no dining car.
3: You can only pay in cash when ordering train tickets. I ordered train tickets for about 200 euros, and the hotel, which has a credit card machine, told me that I could only pay in cash. I had to use all of my cash for my vacation instead of just using a credit card.
Asides from that, the hotel was amazing. The breakfast was good, the room was beautiful. It has historical value as it is the oldest building in Florence. The consigliere, Paulus was super nice. Overall great hotel!
AMAZING hotel, my family and I went this summer and it was so AMAZING. It was the best hotel we have ever been in. The hotel is slightly hidden, but that is what made it cool, and it is very accessible to the city. our room had a view of the bells and we could see them ringing. We got a family suite and a small hallway to ourselves.
Great property. Needs to be managed better. With multiple elevators connecting multiple buildings at different levels and poor signage, most hotel guests have trouble reaching their rooms. This is all compounded by a very indifferent staff. Alain from the concierge was the only helpful person and full of cheer in an otherwise gloomy front office at the hotel. On the other hand, the breakfast place was excellent - great options and very good service.
Great location, great service.
Great location. Very close to the Duomo. The staff really went out of their way to take care of us.
Lovely hotel in a premier location. Exceptionally clean, great food.
The pictures are accurate. Walk a few minutes to center of city and all tourist attractions. Food was good, service was excellent, accommodations was a bit small but decor was beautiful and you will spend all your time outdoors. amazing location!
Beautiful element boutique hotel located in the heart of the city around the corner from Cattedrale di Santa Maria del Fiore. We were upgraded to a nicer room as my wife and I were on our honeymoon and the front staff were very helpful suggesting where to go in the area.