Name: Firefly Car Rental - Keflavík Airport
Address: FerjutrÃ¶Ã°, 262 KeflavÃk, Iceland, IS
Telephone: +354 522 0022

Firefly Car Rental - Keflavík Airport is a car rental, located at Ferjutröð, 262 Keflavík, Iceland. They can be contacted via phone at +354 522 0022, visit their website firefly.is for more detailed information.

Location :

Ferjutröð, 262 Keflavík

Contacts :

Added by Jopie, at 20 March 2017

Monday 5:30 AM – 5:30 PM
Tuesday 5:30 AM – 5:30 PM
Wednesday 5:30 AM – 5:30 PM
Thursday 5:30 AM – 5:30 PM
Friday 5:30 AM – 5:30 PM
Saturday 5:30 AM – 5:30 PM
Sunday 5:30 AM – 5:30 PM

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Anonymous

29 March 2018

wish i had read the reviews before booking. Got to the airport and had to wait 35 minutes before anyone showed up for "meet and greet". The car rental was fine (although the vehicle had many scrathes and wheel caps missing). Dropped the car back and was checked over by a colleague, no damage on the car car reported- everything fine so far.
Got home to find an email a few days later about "damage we have found on the car".
i mean, really? your colleague checked the car thoroughly upon return and there was no damage. Then you are emailing me days later to tell me the windscreen is cracked??
I feel like this is a way firefly are trying to make extra income. i protested and will not be paying ANYTHING! however, i feel like this must happen to other people too and they pay without fighting the scam!

UPDATE: so firefly took almost £1000 out of my account, without me acknowledging or signing anything. They didn’t even tell me that they’re going to be takin this money.
Will surely be taking legal action to get my money back.
Anonymous

22 March 2018

The pick up from the airport was a little slow. My time at their counter was fast, and I had no problem declining the LCW because of my Visa credit card benefit to cover it. The vehicle however seemed old (86K miles) with lots of pre-rental damage which was noted and not charged for without any argument.
Anonymous

06 March 2018

Worst experience ever. They accused us of stealing gas. (WHAT!) For the record, EVERY gas station in Iceland requires you to pre-pay or buy a gas card!!

They told us they have video of us and I asked them to show us the footage but they said it would take a couple of hours to obtain it; they were clearly lying. We had all of our gas receipts but they made us pay $46 to 'pay for stolen gas' or they wouldn't allow us to return the car.

I argued SO much but got no where with them. They are complete sleezeballs.
Anonymous

04 March 2018

Painful experience with FireFly airport shuttle. We expected them for about an hour, they came even later then we were supposed to already drive the rented car and didn't even have space for all 4 of us.

Promised to return to pick us up all together in 20 minutes 40 minutes later he was nowhere to be seen.

The employees are hardworking but just too few: only 2 people taking care of everything. Simply not enough

FireFly, if you're reading this, do yourself a favor and hire more people!
Anonymous

17 February 2018

Had a horrible experience. Was charged random fees at check out and they would not let me leave without paying it. Switch and bait. Horrible car conditions. Hard to find, never picked up there phones. Do yourself a favor and do not rent from these guys.you'll end up paying the same going with a better company.I wished I read the reviews prior to booking! I'll post copy of my receipt when I get a moment.
Anonymous

24 January 2018

Booked the car on a price comparison site and stipulated that we wanted a 6pm pick up. They accepted our booking with this information. The office closes at 5:30pm, we had to go back to the airport to hire a car from another company.

Edit: They refused to give us a refund as well. Avoid this company and don't believe the lies that they've posted in response to my review. This is a terrible company with no interest in customer service. Check their reviews on other sites too.
Anonymous

19 November 2017

The car got us where we needed to go, but we had three warning lights come one during the rental and we checked to make sure everything was ok but upon calling the rental service they just told use to ignore them. The worst part was that we paid extra for a GPS and the one they gave us was broken and they refused to refund us.
Anonymous

15 November 2017

Good price for a car. Have to walk from departures terminal. Not far. They thoroughly check your car afterwards.
Anonymous

02 October 2017

Great service, great price. I was Very happy
Anonymous

21 May 2017

Did mot deliver prepaid Rental car. Thea did not answer the phone. We did not get another car, and did not Get the possibility to see Iceland as we planned. Big disappointment.😬😳
Anonymous

27 March 2017

Wir waren sehr zufrieden mit unserem Mietwagen. Das Personal war auch sehr freundlich. Verständigung auf Englisch klappte hervorragend.

Einziges Manko: Firefly "versteckt" sich im Hertz-Gebäude. Vom Flughafen aus sieht man bereits die Hertz- und Europcar-Schilder. Nur Firefly nicht. Die Großen bieten Shuttlebusse zur Auto-Abholstation an. Firefly aber wird weder im Flughafen beschildert noch kennt ein Mitarbeiter die Firma. Bei Schneeregen flucht man dann doch sehr schnell wenn man mit den Koffern vor dem Flughafen umher irrt und Firefly sucht.
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