Overall it's a decent hotel. Pros: comfortable rooms, good amenities, great breakfast, very friendly, professional and attentive staff. Cons: Loud. Unacceptably loud, with limited sound insulation, lobby sounds going all the way up the floors, heating system is loud, lifts make sounds All of which you can't avoid. Also, the gym is tiny and feels like it's there to tick a box.
Excellent location. Poor installations. Poor décor. Tired service. A lot of items in the room were damaged and shabby. Items of food, plates, ironing boards were left for 3 days in the corridor. The room was not sound proof - every other door which shut caused every wall in the room to shake.
It said 4* but I would rate it as an average 3* in need of help.
Surprisingly modern, pleasingly designed hotel, smack-bang in the middle of the town centre. Staff are friendly and courteous. Would recommend
Hotel was great, room was compact but had everything we needed. Lovely big bathroom. It was immaculately clean and the staff were very helpful and friendly. Great central location, so outside was very noisy so couldn't sleep with the window to the balcony open so a little warm but with the windows shut you couldn't hear a thing. Would definitely visit again.
I LOVE THIS HOTEL. Off the beaten path in the center of Madrid but once found it is a true gem. Secure access for entry and the rooms are so beautifully appointed. I even took some pics of the lobby furniture because i liked it so much. I had a junior suite with balcony terrace and absolutely loved it. I strongly urge anyone looking for a great place to stay look at this property.
My stay in the hotel would have been perfect if they wouldn't confuse my room with an occupied one. It's not nice to open the door to your supposed room and hear a man shout out of shock at 11 pm :) But in general the location is nice, the breakfast too. Cleanliness was ok too.
Good service and good breakfast.
Very friendly staff
Clean
Very comfortable beds
Great location
Some rooms on the 5th floor are like attic. it might disturb some of the guests.
Missing some English TV stations
No vegetables in breakfast
Everything perfect! The hotel is beautiful and the staff very friendly!
Amazing hotel! Super clean and very reasonable for what I paid. They maintain the 5 star quality logistics and the staff is extra helpful and friendly! Very close to all the important monuments in central Madrid and you will enjoy your stay if you have a partner. I got a good room on the 5th floor which has some beams blocking the roof top, but it was okay as I was a lone traveler! I don't need to roam around the room much! Super good place to be!