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Added by Jopie, at 12 August 2016
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5 Reviews
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24 December 2016
Always a great experience. Bernard and his staff do a wonderful job of taking care of us every time we visit. Of course we shall return next year again. Thank you for making this our favourite place to be every December.
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11 December 2016
1 star on my western perspective. Still 3 stars on a Cuban-tourist perspective.
This really is not a 5 star hotel even on a local perspective. Go, and try it out for yourself if you don't believe it:
Staff re-uses cutlery, glasses and dinner plates although it's been used by others. If it's clean by sight it will be re-used! Usually it's not clean. It IS used. Careful there. That goes for all restaurants or snack bars.
Staff is also consequently not able to fix the breakfast or dinner tables on time. Or any time. Collect your cutlery or what is missing for yourself from tables around in the standard restaurant. Especially breakfast is the horror.
Don't drink the so called orange juice. It's water that looks yellow. Nothing more.
Staff will definitely forget your order! The staff in the Café is particularly guilty here. They can't keep a thing in their mind. But they will forget the stuff that they write down as well :) after three days you'll simply laugh at it because then you know how it works.
Escalators could use a software update. Not good organized and too much waiting times.
Warm water in the shower usually takes around 10 mins even at off-peak times.
Good location in the middle of the peninsula and next to a large mall if you need something that is not included (e.g. sun cream, way cheaper there). Buena Vista Social Club (1.5 hrs) on Wednesdays is also there.
Almost clean rooms with all you need incl. wifi availability in the rooms (which is not common on Cuba). Tough 3 CUC per hour instead of 2 CUC. ETECSA won't work. If you need ETECSA go to the Plaza America next to the hotel.
Loads of buffet food with the usual "quality" (guests are pigs, too: e.g. food gets put back even after it's been touched or it's been on the dinner plate etc.), long walks between room, restaurant, beach.
Some of the staff is not well-trained when it comes to basic English.
For a bit more quality when it comes to food, ambiente, guests etc. go to the in-house "Steak House"! Or probably one of the others, too - haven't been to the others, tough.
(Spent 4 nights all-inclusive in room 4509 in December 2016. All that's written above happened on all days and did not happen on just a single occasion)response / report this review -
15 September 2016
My husband and I returned to this hotel in July ,we stayed in room 2312.
I was glad to have elevators which worked as I cannot do stairs.
There were a few changes since we were last there.
The beach is always great with lots of sun beds.The entertainment staff work very hard,and there was extra entertainment in the lounge at night which was very nice.The food in all areas was not up to the usual excellence.I am sure the new manager Bernard who made himself constantly available is on top of things and will bring it back to its great standards.We hope to return in October.response / report this review -
09 September 2016
The hotel is old. But has a very beautiful beach! The view from my room was breathtaking!
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19 August 2016
This review of for te Melia Varadero hotel.
Beach was amazing, but the hotel so so.. We ended up upgrading because the beds were rock hard and the pillows were horrible :( we ending up at "the level" we're the manager Mabel made it the most enjoyable experience. I don't like large hotels so I don't think it's a place I would return to, but it was okay. The nightly events consist of lots of dancing and a disco which is fun, but different entertainment shows would be nice. Safe bus ride down to the town of Varadero which was also nice but hot, also pretty safe.
The one thing I have to say is, that the beach is absolutely stellar!!!
The food was okay, left and came home with a gut ache.. But it was okay
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