Service is good but maintenance is not so good. Booked with the hotel for the hot tub and it was down more than 70% of the time. Beds and washroom was not clean. Maids skipped the room many times cleaning. Commercial customer stayed for long term and won’t be returning.
Everything was good. Good facility, good meal with good price. Pool was excellent to play with kids. But I was sorry that our swimming suit made our room smell like pool. That smelly is not hotel's fault.
Had dinner at The Spice Hut inside the Travel Lodge. East Indian fine dining. The ambiance was peaceful tasteful. Restaurant was very clean and the service was good. Unless you like real hot don't ask for medium spice go for mild the flavor was traditionally excellent
Shower too hot to use.
Room thermostat turned on fan and blew cold air when early morning heat was desired.
Stayed in room 224 Aug 27, 2017
Our stay at the Medicine Hat Travelodge was wonderful. The rooms were spacious , clean & comfortable. The pool & waterslide were great for the children (8 months, 3, 4 , 6 & 9 years).The staff was very friendly and helpful. The new manager will be a huge asset to the team. The rates were reasonable and we would highly recommended this hotel to anyone traveling in the area. 2 thumbs up.
Pool area was great, fantastic for the kids. Rooms were dated - zero control over room temperature. No TV remote in the room. Honestly I'd stay overnight if I needed to but the place needs an overhaul
We had called ahead to reserve a room. I checked with the call centre employee to make sure this was the lodge near the mall and he said yes it was. That's partially my fault for not looking it up on google maps myself.. but still. It was not near ANYTHING. When I told the guy at the front desk about this he didn't do anything. I figured he'd at least let the call centre know about the mix up. The hotel room stunk like stale cigarettes. My husband and I left the next morning feeling sick from the smell. We are both non smokers. The bathroom looked sketchy. We could hear everything going on upstairs. Every time they flushed their toilet in the middle of the night it was loud enough in our room to wake us both up.
I honestly wouldn't recommend this hotel to anyone. It's not even good for the price. We had our room for $96 and it felt like we were staying in a sketchy motel.
The staff at checkout were nice though. Gave us a $20 discount because of our rough night. The building is just not good. Don't stay here. Pay more for a nicer hotel.
We showed up here with no reservation last week. The overall stay was top notch. Not the fanciest hotel but it was exactly what we wanted on our road trip. The lady at the front desk, Monica, was an angel. An absolutely wonderful woman. Even called us after we got into our room to make sure everything was good. She was our favorite part about staying at the travel lodge. It's always so refreshing to meet someone so genuine, kind, and upbeat.
Helpful staff. Great water park. Miss leading room photos.
Friendly, helpful staff who made my kids feel very welcome. Also, the pool is clean and lots of fun!
The hotel itself isnt too bad but our shower was dirty whem we got our room and the hot tub was down for maintenaince in the morning which sucked and if you have koda be careful in the water park the floor is destroyed but the breakfast lady was awesome
Hotel is being updated can really see how great hotel will look when it's done. Great location to downtown with local coffee shops and shopping.
Went to the new East Indian restaurant that opened up and had a fabulous meal. Too notch service and great food too. Prices were average for Indian food.