Professional, Passionate, Pleasant
The above 3 'P's are the sum-up for my experience with 2 'P' - Patrick Philippe! This gentleman is a rare personality who gives sincere advice and cared about my need. I was looking for a 2017 Santa Fe Sport SE but unfortunately most models were already sold at that time of the year. I wanted to wait for the 2018 model since I didn't require the vehicle immediately. Patrick listened to my situation and shared his expertise. He never pushed me to make a prompt decision which I respect and appreciate. I would definitely recommend Patrick and Toronto Hyundai for their 5-star service!
My experience at Toronto Hyundai was excellent. I am the type to be suspicious of sales people of any kind, but JEFF and LAWRENCE were very friendly, helpful, and honest! They worked with me on my trade and gave me a great deal on my "new" Car. We were still finishing up after closing hours and I did not feel rushed at all!! I'm so happy with my purchase! Thanks! I felt like family by the end of the whole process!
and even all my referrals are very Happy Special Thanks to Lawrence and JEFF.
I normally go to Toronto Hyundai for my services. The service advisor, Peter Luis, was very knowledge and able to articulate the issue in a reasoning fashion. They only suggest to address the necessary issues. They would also provide complementary car rental for long service.
Every time I go, I get excellent service. My only complaint is that when I list what needs to be done through the online form, it somehow does not provide all of the information to them on their end. I now have to go back to finish the work because it was missed the first time. Otherwise, the employees are wonderful, professional, and helpful.
I have had problems with the power steering in my 2009 Genesis not working. I had brought my Genesis to Toronto Hyundai 2 times previously but they could not find anything wrong. About two hours after I left Toronto Hyundai, being advised they could find nothing wrong, my power steering failed again. I had the car towed to Toronto Hyundai and Peter Luis looked after my car. He along with the Service Manager James were very helpful, courteous and responsive. The mechanic was able to duplicate the problem with my power steering and fixed it. So far it has been working well.
I extend my compliments to Peter, James and the whole Toronto Hyundai team for a job well done.
Joe Beitchman
Today I took my 2016 Tucson in for its 3rd service. This was a 2 hour appointment and I went out for a walk. This was just a routine top up the fluids etc but while I was out walking I received a phone call suggesting that I have an alignment done. I asked if it needed it and the girl said no but it was just preventative. She also mentioned a that they could take the rotors and brakes off the car and inspect them for rust. The car only has 27000 gentle km
Both of these items are a scam. Something to value add the service they were supposed to do. I am not saying that every dealership does not do the same but I wish they wouldn't. I can say no but there are probably more vulnerable people who may feel pressured at these suggestions
I think I will try somewhere else for my next service
Given the type of person I am that can be very overwhelmed in any situation, my husband and myself are thankful for Deborah. She made this experience so stress free and felt like she really cared about those who come to her. I highly recommend going to this woman for your car needs. There was no up sales, no pressure, no nothing and truly is a wonderful experience for a first time buyer for a car. Thanks Deborah for all that you did for us. We are happy with our Accent.
Salespeople get a bad reputation, and usually with a decent reason. I wouldn't give these salespeople bad reps because they were really quite helpful and upfront with me and my wife. As I say this, it's important to note that I'm the type of person who will ask a lot of questions to get to the bottom of a curiosity, so that I tend to leave salespeople little room to hide details. Having said THAT, I should also say that I was finally in a good situation to buy what I wanted, so I didn't have to scrutinize my purchase to the degree I normally would. All in all, however, I found my sales rep to be upfront, willing to communicate openly, helpful with my questions, knowledgeable, and seemed into the idea of maintaining a relationship, which I value greatly. Time will tell!
We just purchased a new vehicle from Toronto Hyundai and had the best experience from the moment we walked in. Everyone was very professional! No hidden cost, no sale pitch, like we had at other places that left us very disappointed, Toronto Hyundai was a place like a breeze of fresh air. Big Thank-you to Arnold for his great job, honesty, friendliness and excellent customer service!
Excellent service! Came in for an oil change, ended up getting a brand new car. Patrick Phillipe and Jeffrey Dallard was very accommodating. They understood my needs, did their magic and I came out with a higher model than what I expected. This is my fourth car with Toronto Hyundai since 1997, sales and service is exceptional!
I would give them a six out of five if I could! Start to finish one of the best buying experiences I have ever had. I was given all the information to make an informed decision without ever feeling pressured. I decided on my car Friday and by Monday I was driving it. As a person who normally hates shopping of any kind, I have only good things to say about the dealership!!
Our sales consultant was Joseph Zhou, he is phenomenal. My Father for the first time in a long while decided to get a new car and Joseph made this process, easy, comfortable, and rewarding. He is an consultant that helps you find exactly what you are looking for and he will spend as much time as you need to make a decision. He'll show you all your options, breeze through budgeting so it's not suffocating, and in the end really amaze you with his customer service. He really goes above and beyond. Even when the doors close and the papers are signed, he'll make himself available to answer ANY questions you may have with your new car. He's a lot more than just a sales consultant, he's someone who's honest, reliable, and full of goodwill.
I have to say Toronto Hyundai has the ratings that they have. My experience at the dealership was very good. They are truly a no pressure dealership, but at the same time helping you make a wise and a budget friendly decision. Thank you to Viki and Patrick for helping me with my decision of the 2011 Hyundai Elantra Limited Edition. The process was very simple and the provided me with the answers I needed. They are very professional and helpful. If you are looking to purchase a vehicle and don't want to be pressured but want to know you are getting everything you want, then this is the place to go.