DoubleTree by Hilton Hotel Toronto Airport West
5444 Dixie Rd, Mississauga, ON L4W 2L2About
Location :
Added by Jopie, at 26 December 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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21 November 2017
It was very nice and we had an excellent person that worked for the airport and hotel that told us where to go to have supper and clubs and shopping places. He even drove us . it was nice. I would stay again. I found the listing through online through trivago.
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19 November 2017
My stay at the Double Tree was great. A nice welcome with a warm cookie is always a nice touch. All the staff was friendly, helpful and professional. All the conference rooms were clean and my hotel room was excellent. There was some construction happening in the courtyard which was pretty loud during our meetings, but I'd rather have construction happening during meetings than while people are sleeping. My only complaint would be the temperature of the hotel. The weather was approaching freezing but the thermostats in the hotel all seemed to be hovering around 18 or 19 degrees C. I turned up the one in my room and the room warmed up quickly enough, but in order to maintain the temp, the system was clicking on every 5 minutes or so, with noisy fans. After about 45 seconds it would turn off and the repeat the pattern all night.
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21 October 2017
Very small rooms, we can hear the hallway very clearly. Staff is hit or miss. The breakfast buffet staff is always excellent and the shuttle driver was great. Reception could use some improvement. The pool area was freezing during my visit. It was about 10degrees outside but 0 heating inside the room. Getting in the water meant that you would really freeze once you get out. Still lots of construction when walking around.
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16 October 2017
Newly renovated hotel, very nicely done. Used to be the Toronto Airport West hotel and the Delta before that.
The rooms are nice and clean and comfortable, no real change from before.
They now give a delicious cookie when you check, so that is a bonus! The restaurant and bar are fine, aside from esthetic changes there is not much differentresponse / report this review -
14 September 2017
Nice and clean room. Very polite and helpful staff. Lovely food.
There are minor teething issues since they have just undergone renovation under new management..like the Wi-Fi being very moody :)
It's very near to airport and they have dedicated shuttle services. You can call the hotel from the airport kiosk and they will send the van over.response / report this review -
13 September 2017
Called for shuttle 5 times over course of 1+ hr. Didn't come till finally had to get ugly with front desk employee. Driver was never contacted he informed me till last call. Apparently common issue from reviews.
Also they refuse to answer phone. I had to call Hilton corporate and have them call a private line to get through.
Rooms are quite nice and lounge is really nice. Sadly won't be coming back due to employee issues. They flat out lie, housekeeping will say they cleaned rooms, but never will have step inside. Front desk will tell you 20 minutes for shuttle, despite never even calling them. Will be promised things, they never occur, but they'll insist they did.response / report this review -
26 August 2017
This is now a Doubletree property. Reception was quick with the customary warm cookies. The hotel still appears to be going through renovation with some grounds sections closed off. This does not interfere with use and all amenities were open. Overall a great experience at a great price.
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09 August 2017
This hotel use to be Delta once. And we use enjoy great stays. Now that it's rebranding as double tree. You can see there are many of changes taking place. Including getting rid of the some of the awesome staff that use to provide us outstanding service. Like the many shuttle staff enjoyed seeing every time we have stayed there
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19 June 2017
A relatively nice hotel. The food isn't great, especially for the price l, but we were also there during off season so maybe they weren't on top of their game. However I wanted to highlight a particular waiter who made our experience very enjoyable. I believe his name was Robert, he was from Greece and very accommodating and attentive. He suggested we eat by the cozy fireplace, then realized there wasn't a dining table there so he moved some things to make it work, then the fireplace wasn't on so he went to get the remote, but it was out of batteries so he went back and really just went the extra mile to try to give us a great experience! Thank you for making a missed flight and inconvenient situation a positive one.
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03 April 2017
Was not aware that the hotel was under renovation at the time of booking. Stairway access was closed and the elevator was very slow. Security was sketchy as access was left open for the construction workers. I guess that explains why the questionable activity that was going on across the hall was easily obtainable. Will never stay here again. Even when I called to complain, all I got was "I'm sorry" and then brushed off.
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19 March 2017
What a dump. Plane was delayed and they put us up here. If we had paid we would have changed hotels. The airline pays I'm sure but they don't stay here so they don't know. Desk guy said they have a deal where the airline reserves 10 rooms each night. Great racket! Everything is peeling. Everything is dirty. Carpets pulling up. Smells old. Dust and grime all over the room. Gross!!!!!
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18 February 2017
Newly renovated Lobby restaurant and front entrance rooms are still being done in a very good location their rooms feel cozy but spacious the staff is very nice and helpful rooms are very clean they have a wheelchair ramp shuttle bus to the airport indoor swimming pool convenience store free breakfast free internet free parking the only thing that can really work on is having quick her service when trying to reach a guest it would be nice if you didn't have to go through front desk every time
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07 February 2017
Staff was very helpful and the shuttle service was useful, but the hotel itself has seen better days. They were in the midst of renovations, but until they're done it is a bit run down.
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02 January 2017
Easy and quick airport pick up. Spacious and clean rooms. A really good choice!
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