What a sheety customer service. Went for to return an item from my purchase list. Instead of returning money they charge same amount 2nd time again. Never agin at Circle Dr Saskatoon br.
Great store and customer service. Dough is so helpful
Recently bought a name brand king mattress for 60% off ($2,300 to $875). For a Brick, the staff were surprisingly not overly clingy, but very helpful. Scheduling delivery was reasonably priced ($99) and were able to schedule delivery within 3 days of purchase. Overall a good experience.
best purchase ever. We had our couches under warranty claim after 4.5 years and it was replaced after their tech came to our place to take a look . Great deals every day, if there are none, they make one for you. Amazing.
Hello, I purchased extended 5 year warranty on a Kitchen Table and 4 chairs purchased from the Brick. I contacted to see what my warranty would cover. The Brick sent over a person to assess. In about 1 weeks time, after being promised to be contacted, I had to reach out to the Brick. The individual I spoke with stated, "I was about to call you". In any event, I was told that Warranty would cover a replacement set. I waited another week for the item to come in stock, and was then contacted and told that I had to pick up the item from the warehouse. I questioned why the item would be not delivered, as the item was no longer up to the standards from the manufacturer. I was told bluntly that the Brick does not cover delivery on warranty. I was then told that I had to disassemble my old set, which is basically garbage, and return it to the Brick, BEFORE I would be given the replacement set, even though the old set is firewood. Since the Brick does not deliver warranty, I do not understand why I have to deliver garbage? The amount of effort in to what my understanding is supposed to be a "hassle free" extended warranty service, is Legendary. The woman I spoke with when I politely questioned the policy and its lack of customer friendly status, quite bluntly stated "I have worked her for 18 years and it has always been this way". This does not make it right. Going forward, with the purchase of my new home this fall, and with an entire house now to furnish, I would never reccommend the Brick, nor will I spend any further monies at this or any other Brick Location. If you do not wish to honor extended warranty, you might as well say so, rather than make so many layers of red tape, and a difficult process to acquire the warranty item. Not everyone has large vehicles that they can simply return large items. Or tools to disassemble. Pregnant single mothers, elderly persons, and also to pick up the item. This is not a friendly store, or service. The only positive outcome would be to come to the home to pick up the damaged item, and at the same time swap it out for the new/replaced/warranty item.
Worst after purchase customer service I've ever received in my life.
Terrible experience , I won't shop there again.
Bought an item from The Brick and was told a 7 day wait for the item to be shipped and delivered, sale rep assured us it would come no later then 10 days at the latest, after 2+ weeks I called to receive an update on the order and being told it's now going to be 1+ month to receive our product.
Anything for those sales reps to lock you in for that commission. Could have bought my item from Leon's and had it SAME DAY
Not the first time I've had a unpleasant experience at the brick, should have listened to everyone and steered clear ! LOL
AUG 2nd 2017 - Called to inquire again about my table and apparently it's been waiting for pickup at the warehouse and I was never notified.. Then try and tell me if I don't get it before a certain date it'll be sent back..
WORST CUSTOMER SERVICE IVE EVER EXPERIENCED. CANT BELIEVE THEY MAKE COMMISSION LOL
WOULD SUGGEST TO NOT SHOP AT THIS LOCATION.
Lower end home furnishings. High pressure salespeople, and you know that they are itching for the commission.
Not the best experience in furniture shopping. Showroom is very disorganized, crowded & hard to find anything. Spent several thousand dollars there since they were the only store that carried what I wanted. 2 days later they called to tell me their computer didn't calculate the TV recycle fee (which was minimal) & could I come in & pay it.
WORST place EVER!!! NO CUSTOMER SERVICE. I ordered a washer and dryer waited for a month for a stack kit that was the WRONG one. And called to tell them that the manger by the name of Tyson he was the WORST manger ever. He wouldn't send his delivery team back here bc they way they were treated nice. One of the delivery guy had a very bad attitude and lazy he didn't want to move our old washer when they were well aware I had a old one to b moved first. As a manager ur suppose to make ur customer happy bc without customer u have no business. I will let everyone know that u guys have the worst service ever!!! And u should never treat a customer with the way I was treated. If I could give NO STAR I would. Am done wt the brick.
No service at all, the didn't deliver everything together and wanted to charge extra for delivery for the stuff they had to bring back. Kitchen table had two mismatched pieces, we order a replacement there is a giant scratch on it, now they force us to take a third day off work for the third table that probably won't be good either. I tell you NEVER EVER shop at the Brick you will regret it.
I purchased a table and chairs in countertop height, but when I picked them up and had someone them put together, I noticed that they were just regular height. I went in and had them exchanged to the correct ones, so we take the wrong ones back for the right ones. We start by putting the chairs together, which turn out fine, but when it comes to start putting the table together, I notice that the pieces are almost blackthey sent the table in espresso!! Damn! Now we have to wait another week for the correct table to come in.